Reply from Woolworths
[REPLY]
- Reviews (6)
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- Sue Reaney
- 2 Reviews
They treat customers with contempt.
I received a delivery where the driver not only entered my property without my permission (yes, opened my front door, came in to the hall, dropped my delivery and left before I could even get to the front door to see who it was). but also FAKED my signature. I am disabled, a wheelchair user, so I was terrified at the sound of my door being opened. I also have a small dog who will run if the door is opened. (Luckily, in this instance, the door between my sitting room and hallway was closed). Had the driver let out my dog, he could have been lost or run down, as due to my condition, I would not have been able to chase after him. No one ever enters my home in this manner, even when they are expected. When I complained, I got an incredibly rude and brusque women, who could not give a damn. AND I had to pay £1.73 for the telephone call. I made a complaint about the woman, 21 November 2012, and have been promised FOUR times that I would receive a call back. The last time I contacted Woolworths by telephone was 8th January 2013. A manager again promised me, that I would be contacted and it should take 'Probably 3 working days’. It's now 30th January 2013, TEN WEEKS since I made the initial complaint, and over THREE WEEKS, since I was last promised contact. I wrote the head office 21st Jan, requesting compensation for my time, (now in excess of FOUR HOURS), and other costs I have incurred due to the incompetence of this company. I have yet to receive a reply. If I could leave a negative rating, I would give them MINUS 5. Even if the company felt that my complaint was not justified, they should have at least had the decency to inform me of that. Promising FOUR times to contact me, and then not bothering is totally unacceptable. If they think that by ignoring me I will simply go away, they are gravely mistaken. I gave the head office 14 days to contact me. If they ignore me and treat me with the same contempt as the rest of the staff to whom I have spoken, I am strongly considering taking legal action to recover my costs.
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- Jan Collins
- Telford, GB
- 5 Reviews
not bad
i bought a chest of draws from woolworths, unfortunatly i have not recieved them, i waited in all day sat and today. yodel the delivery company are to blame. shame cos i iove woolworths but will not buy from them if they use yodel as their delivery service. come on woolworths my custom is waiting
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- Barbara Fowles
- 32 Reviews
excellent
a store that has been around for years, has a good range of products at reasonable prices, plenty of tills open, the staff have always been very helpful and friendly, highly recommended.
- Arpan
- 3 Reviews
I Wanna happy
Easy to find the products I wanted and for cheaper than other sites. Navigating site was straight-forward and was even able to get a voucher code for extra discount.
Items were posted the next day and delivered in very good condition. Would use again and have no complaints.
- bikkibiscuit
- 1 Review
Smooth Sailing
Easy to find the products I wanted and for cheaper than other sites. Navigating site was straight-forward and was even able to get a voucher code for extra discount.
Items were posted the next day and delivered in very good condition. Would use again and have no complaints.
- mohan chakradhar malla
- 3 Reviews
Woolworth's worth
Good Points: Woolworths seems to attract you in as if there is something you think you may need or you may have actully thought it never had it
Bad Points: Woolworths never seems to be open and all the shelves look bare these days.
low qualiy rubbish if it was their own brand stuff especially tools
General comments: a fantastic shop with nothing that i ever feel worth buying
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