Posted a review of Woolworths and things have got worse! After ringing Woolworths on Tuesday evening we were told that the bunk beds would come between 7am and 9pm on the 5th March. I took yet another day off work to sit and wait and after lunch got an e-mail (not even a call) stating that we allow until the 18th March for delivery and contact them if they do not arrive!! So they feel I can just sit here awaiting the possibility of a delivery until 18th March! These people have had our money since the middle of January and at no time were we advised of any delays of delivery. They are ignorant people - I have sent them my telephone number again three times today and they have ignored me. The local Press are now involved along with Head Office at Speke Liverpool. Please do not deal with this company I only hope I can get a refund as another customer on this site is still waiting. DO THEY CARE - NOT AT ALL. Save yourself the hassle! go elsewhere.
I ordered a number of items at the same time that were delivered separately. I received text messages saying parcels were delivered then didn't turn up at that time, wasting days. I was told that one item would be nearly 3 months for one item and the date for delivery kept changing. It has yet to arrive and when I asked the customer service I was told it was the suppliers fault and nothing more than "sorry for your inconvenience"
Overall I would not recommend and would actively discourage ordering from Woolworths.
I used to shop in Woolworths on the high street and found their quality, service and value excellent, I have to say their online store is just as good. I found their website easy to navigate and understand, ordering the item I wanted was simple and quick and delivery was speedy, efficient and simple, with delivery men who were polite and helpful. I would recommend Woolworths.co.uk to anyone and will certainly be shopping with them again
I ordered a wardrobe and a matching bedside chest ofdrawers. I was advised that the wardrobe would arrive first followed about two weeks later by the bedside cabinet. Wardrobe arrived but when put together two big scratches on the door. Have telephoned twice now but still not heard any further about replacement drawer. Never received the bedside cabinet when I chased this up I found out it was no longer available! No one had the courtesy to advise me of this - if I hadn't chased this up I would still be waiting for it. So left with a defective wardrobe and no matching chest of drawers. Won't be ordering from here again.
Was so pleased to remember woolworths is still going strong and as great as ever. service was fantastic and i was updated every step of the way. All arrived quickly. Products were good quality and a very competitive price. Overall a very happy customer.
I ordered an in stock laptop with delivery, it took 20 DAYS to come. This is a total failure on your part. The average time for delivery is 3 to 5 days with warning if it is going to be any longer I did not receive this warning just not receiving a laptop for 20 days wondering what could have happened. finally 18 days later it was despatched taking 2 days to arrive. the only good thing was the price. you also locked me out of my account for no reason and your phone service is paid for so making a by the phone payment costs like £1 because you locked me from my account.
got a console table and was damaged sent it back and so far not a word so now trying to get my money back when i called to let them no about the problem the girl was rude and gave me the wrong info when i called back the other girl was more than helpful so thats a plus but not happy with the service so far so fingers crossed i will get my refund
Ordered wardrobe, chest of drawers and bedside table, bedside table delivered fine, wardrobe and chest of drawers supposed be delivered on the same day, received a phone call 2 say the chest of drawers had been returned and needed 2 contact yourselves 2 find out why, call yourselves and the lady on customer services was very rude and didn't even apologise that I didn't receive my order, I had 2 reorder the chest of drawers, had I not had received the wardrobe and bedside table I would not have reordered because of the bad customer service I received!
The product I ordered was spot on, absolutely no faults on that front. That bit I'd give 5 stars for. Sadly the whole experience was really let down by the Yodel courier. They delivered the goods to another house in a different part of the village - I have no idea why. Yodel's tracking service said that it had been delivered to the local depot and the text I got said it would be delivered within a couple of days. The only reason I found out about it because was the person that received it did a lot of detective work to track me down. Oh, and it took 8 working days to get the goods. 1 star for delivery. Sorry Woolworths, I wanted to like you, but sadly the Yodel experience has really put me off buying from you again as I can't rely on them to actually get the goods to me. Get better couriers and I might come back again.
I bought from Woolworths for the first time. It was a dining set and I only bought from them because the set I ordered was the exact size I wanted. After it arrived, I put it up, it looked nice, took the rubbish to the recycling centre and that was that. Later that day, I looked at it again, and it seemed a bit small, so I measured it, and it was indeed, 20 cm smaller in width than the item was described as on the Woolworths web site. I complained, to Customer Services and all they kept saying was that they were sorry, I could send it back for a refund. No one got the point that the item was not as described, no apology for that, they told me to pack it back up and arrange collection. I wrote back that I could not do that as I had no packaging. They wrote back and said if I could package it up, I could arrange collection. You couldnt make it up, 13 e-mails later, and they still refused to see my point. They could not have been English, they did not get what I was saying, and their responses were like they were copied and pasted from a standard response list or something. I have now given up, I am very upset, as the only reason I bought it in the first place was because it was the size I wanted, and I have ended up with a table that is too small, and they told me I could only send it back in the original packaging. Very very very frustrating. No apology, and not even an offer of a reduction, which would have gone some way to help the situation. DO NOT BUY FROM WOOLWORTHS
I ordered 2 waldrobes and then got an email saying only 1 so I rung up and the person said i ordered 2 and showing as 2 I rung a few times as I got couple of emails saying the same thing and they was still saying 2 so I left it and waited 4weeks and then an email come through with the date they was gonna be dropping them off and surprise surprise said 1 so again I rung and the lady said yes only one as the other is out of stock "/ even though they was both the same waldrobes and they was coming from another Woolworth's but it didn't tell me at all that it was out of shock until I had brought them! And has set me back on doing my bedroom up because I was waiting for 2 waldrobes that weren't even coming!
I ordered three matching items of melamine crockery. Two items were delivered and I was informed that one item ( bowls) was to follow. I received no reason from Littlewoods why I received a PayPal credit for the outstanding item weeks later and when I called to enquire why, they said there was no explanation and re placed the order but at a new higher price than the original order. Later the same day I was called by Littlewoods distribution to say that the item was discontinued and I would not be receiving the bowls from the set of plates and bowls I had ordered. I now had plates which I had already used and so couldn't return and were now no good to me because I would never get the matching bowls! Distribution told me to call Littlewoods customer service. They gave me the wrong number..... I found and called the correct number only to wait for 10mins to be answered and explain my problem and then be cut off by the customer care person. I called back and waited 10 mins to be answered and was cut off before speaking to someone. I called again (8min wait) and asked to speak with a supervisor. I was put on hold for 15mins and then told one wasn't available. The customer care person then told be he would contact distribution and data department to find out if the product was indeed discontinued and he (Zak) would personally call me within 24 hours with an answer. Three days later and I still have had no call from Zak ...,no bowls, and no refund. I do however have some plates that are no use to me and I can't return so I am out of pocket and totally fed up with Littlewoods!!!! I have never filled out one of these reviews and I would lay a bet that by doing so it will make no difference to my situation. So..... If you are the one reading this and you have any power whatsoever to help or to right the situation then I challenge you to do so. In the meantime I will by no means have anything to do with Littlewoods or any of its sister companies.
I ordered a sony ps4 8/01/14 with an expected delivery date of 28/03/14. However the unit arrived exactly one month after purchase date, 8/02/14. Great communication making me aware of the new delivery date.
Unfortunately the sony ps4 unit which arrived was a faulty one. After calling customer services I was referred to Sony who went through trouble shooting and confirmed the unit arrived to my home D.O.A.
After being concerned there would be a lengthy wait for a replacement Sony have arranged a door step exchange for Tuesday 11/02/14.
I understand there would be issues with new releases, but I didn't expect the quick replacement offer and now looking forward to receiving a working unit. If I had to wait for a refund and repurchase I would have been very disappointed with the service, this is not the case.
The delivery was in good time. The Take 3 payment option is a superb idea. But if you don't use this option the interest rates are disgusting & Id never recommend shopping with this new 'Woolworths' unless you know you can avoid the great ripoff that is the finance option offered.