Well how do i start moved house saturday ordered a bed fridge freezer and wardrobe to arrive on the same day never turned up as the delivery driver said he couldnt access my road funny that tho cause my moving truck managed and a currys 7tonne lorry managed kept ringing and getting told someone will ring back finally after 4 hrs i re ring only to find the office is shut ring back first thing monday to be told its being delivered didnt turn up rang them back got told the order got cancelled at the depot ask to speak to a manger your not allowed apparantly. Endless amounts of phonecalls later and a phone bill of £50 finally managed to re order my items only to then find out its being sent to a diffrent address and apparantly woolworths cant contact there delivery company to change it all the very rude women on the phone can do is make a note of it on her computer and finally being asked by a non english speaking customer service (customer service what a joke) man if i understand english and what he is saying to me cause understantably by now im quite irrate and would like a bed to sleep in and a fridge freezer so i can have a milky coffee with nicely chilled milk
When we placed the order we were aware the fridge freezer was out of stock but we were given a date for when it was due back in. We then received an e-mail about 3 weeks later to advise that it was going to be longer than originally stated on the web site, we had waited this long so decided to wait. We then received a call about a week after the e-mail to advise on a delivery date, we agreed the following monday, Monday morning came and we received yet another call to say the item wasn't going to be delivered after all and they couldn't tell us when it would, we just have to wait for another phone call? At the time of writing this review we still have not got our fridge freezer although Woolworths have taken the payment for this item 6weeks ago! We wont be using Woolworths again.
Company is rubbish I ordered a wardrobe from them with 10% as open a new account and was expecting it at the end of the week then it never turned up so took a day off for nothing then they arranged the week after then it turned up but wasn't allowed to take it as it had return to depot on the slip then I phoned up and they said the item had been damaged in transit (which it wasn't ) then after that there sister company's very and isme was advertising the same item at 130 pound cheaper and they fob u off with APR etc and that was why the price was different but I was a fully paying customer so that didn't matter to me and they wouldn't match the price so I tried to cancel the item 4 times before I got anywhere and they were telling me I had to pay for an item I hadn't even had ,they leave u on the phone for 15mins everytime and customer service is terrible I am trying to find out who is the ceo of Woolworths so I can send him a email do not touch stay clear
Bought a Dimplex Cadiz heater and it's excellent! Heats a room very quickly,turns itself off when required temp reached,
Ordered Thursday afternoon; arrived Friday at 0900 - excellent service.
Downside; ''hub cap/cover'' missing from one of the wheels. I've mailed Woolworths a few days ago and await their reply. However does not diminish product performance.
i wish i had started shopping sooner,i cant believe how efficient they are,fast delivery,they keep you up to date with where your order is,they even send you emails to tell you when your items are coming,quiet amazing i think,there efficiency is second to none,keep up the good work,i have told all my friends
I placed an order for buy now pay later initially for £200 well within my £300 credit limit, but the system told me £400 was the minimum spend, so I looked for extra gifts and added them to the basket. I used the 10% introductory discount. Of course when my order was declined I emailed customer services but kept getting the response to call the 0844 number as they had "extra information"....a lie. 20mins later a phone call told me what I already knew....my order had been declined and this was subject to status.
Now I emailed the "complaints department" (who typically respond within a working day. This time it was concerning the 10% discount code which I technically hadn't used - due to my order being declined. Again, I was advised in their response to "call 0844...". I emailed them again, this time getting the response " the discount code is still valid". Whilst it may be valid to other people, due to me placing an order and then having it rejected, the system seems me as having "used" my voucher.
After nearly 2weeks of trying to get my 10% discount reinstated (or at least a different code), I'm close to giving up and not bothering.
One word for customer service.....APPALLING!
I bought my son a bed, took the take 3 option paying the take 1 up front. I then setup a direct debit for the remainder 2 takes, as to not forget to pay. I have since received a letter stating I am in arrears, and discovered a mark against my credit file!!!??? After phoning directly to find out what is going on, I spoke to a very rude lady who did not want to listen but only claim the arrears. I was told it states to keep up with the payments. I ask why would you keep up with payments after paying in 'advance' and setting up a ddebit???? Why would you do the take 3 and setup a ddebit to keep up with payments???? Pathetic!! Don't bother with this company they just drive your name into the ground and don't care. I've since paid up including an interest charge and have closed the account. Only to gain a mark against my credit rating cheers woolworths.
So I ordered a hot water dispenser at a cost of nearly £100. When it arrived I opened the box it was a baby play gym! I immediately rang the m and they apologised and said they would send out another one straight away....great I thought. When I didn't get an email confirmation I called them back. I was then told that because I paid by debit card and not through one of their poxy credit accounts for the product they wouldn't send me another one out or give me a refund until they received back the incorrect item which THEY sent out. They also told me it would take 21 days for a refund! So nice they have £100 of my money and I have to wait for 3 weeks to get it back! They are quick enough to take your money but won't give it you back when they stuff up. They didn't care what I had to say and refused to allow me to speak to a manager. I returned the stupid baby play gym the same day. 3 days later I get an rmail from them confirming they received the parcel back but couldn't refund me as there was no baby play gym ordered through my account!!!!!! No sh** Sherlock! I rang them AGAIN to tell them how annoyed I was. They then confirm that they will give me a refund for the item but not the postage cost. Only when I got trading standards involved did they say they would refund the postage. Now have to wait 21 days to see if I actually get my money back. Trading standards are now investigating them as the distance selling regulations state they are not allowed to role back a refund till the incorrect item is returned. Needless to say I did not reorder the item with them I ordered it from Amazon which is what I should have done in the first place.....and it was cheaper. To sum up STAY AWAY FROM WOOLWORTHS- THEY ARE RIP OFF MERCHANTS WITH NO CARE FOR THEIR CUSTOMERS......WHAT A DISGRACE
The wrong item has been delivered twice, nobody cares about customer service all they want to do is make you follow their processes and to hell with the additional inconvenience or cost this causes you. The problem is still not resolved.
Woolies is dead forget it. The online service has none of the old Woolies ethos and attitude. This is part of the shop direct group which includes very and Littlewoods
If this is not sorted on Monday I wiil be demanding the e-mail addresses for Alex Baldock - CEO Neil Chandler Ops director and Jaqui Humphries people director.
Placed order with Woolworth for some canvas prints. Told they would be received by such and such a date then heard nothing. Only by checking the website re status of delivery did I find the order had been stopped due to out of stock and they never even bothered to inform me. Would not use the site again.
Great choice, competitive pricing and on the few occasions of contacting by phone, the customer service is good... Although the enjoyment of visiting a Woolworth's store has sadly passed over the years, it's nice to be able to still shop under a reliable brand - in the knowledge that quality and value is still the highest company philosophy.
A few recommendations in certain operational areas would be advantageous in my own personal opinion though. One being the cap of £400 for Buy now Pay in 12 months. Maybe this could be dropped to a lower value - or incorporate this under the choices of payment so customers could have a choice for paying on normal account monthly or after 12 months per purchase? This could be easily separated on the statement...
Another change would be to use another form of courier client as currently one service provider is Y***L, who from past experience is not customer focused, as items are delivered by sometimes unfriendly drivers.
This aside, I shall continue to shop with Woolworth's and would happily recommend the brand to anyone wishing to shop online and take advantage of some great offers...
Woolworths came to my rescue when my toddlers buggy broke. I had no money spare and most companies wouldn't consider me due to previous tenants debts at my address. I was able to take advantage of the take 3 offer of paying over three months with no interest and it was a huge help to me! Although interest is considered high on the take three offers this isn't an issue as you don't incur any interests what so ever.. I also love the huge ranges and variety of stock offered by Woolworths. Highly recommended to anyone!
I purchased 2 of the Bionaire Tower Fans, and am absolutely delighted with them. I have seen others much more expensive, but bought these on a recommendation from my sister, who has had one for years. A great choice, and doing the job perfectly in this hot weather.
I get the best goods at the best price and they are so easy to talk to.They are never to busy to sort out any problems etc,they do listen to you.Also what makes them abit more special is that you can use an alternative address which makes life a lot easier.I grew with woolworths on the high street and also worked in winchester.I miss them not being on the high streets but al least one can still trade with them.In this day and age is great having a name you can trust,woolworth lives up to their name, independent and trustworthy and good value.
I would recommend woolworths to all of my friends as the service is next to none. If an order is going to be delayed you are kept informed at all times. I have bought a lot of goods recently and am very pleased with my purchases and will be shopping with woolworths in the future.
Saw this lovely dress on line at Woolworth for my great niece who will be three, and set about ordering it. I set up an account so I can either pay off instantly or pay in installments all great. I then decided to allocate a shop where I could pick up my goods (with working it is easier). Within a couple of days the parcel was delivered to my home. I then got an email saying they were dropping my goods off at the alloted shop but needed some more info off me as it was my first order. Here I am thinking I have somehow ordered it twice. After checking my account with Woolworth it only held one order but I got numerous emails saying my goods would be sent back if I didn't pick them up from the shop. After a few more days I decided to phone Woolworth's and some young man in a call centre somewhere just told me to ignore all these messages as there had been some sort of malfunction . I did as he said and heard no more until I got my email to remind me of my first payment. Overall if it had not been for this "malfunction" everything would have been spot on. I would say to anyone DO shop with Woolworth,you can see for yourselves the quality and price points and the different payment methods. I can only hope for you there will be no malfunctions and everything will go smoothly but hey what is life without a few hiccups. Well done Woolworth for sorting it out so quickly
I've been shopping online with Woolworths for a good while now and the 1 and only problem I had was resolved in no time at all. I love the vast selection of goods and the quality is second to none. I just wish they were back on the High Street :O/
Bought a splash tunnel paddling pool which, apart from taking ages to blow up, has proved a huge hit with the boys - small and big! Ordered on Wednesday afternoon and received Thursday - couldn't believe how quickly it arrived!
Nothing wrong with the products once they eventually arrived, but when you are quoted a 'delivery by' day, you expect to receive the items by that date, not having to chase Woolworths to find out when you might receive the items to be told that's only an estimated date.
I did get a refund for the delivery charge and the manager I eventually spoke to was helpful and managed to get an express delivery arranged for me within two days
Paul Butler found this review useful
I received the item in question (slightly later than hoped) but the delivery team were simply excellent and would not accept a tip (suggested I donate to charity which I did).
Beware Woolworths stringent and onerous Privacy Rules regarding Marketing which require a written letter sent in the post using very specific wording to unsubscribe separately from Telemarketing, Direct Mail and Emails even if you didn't agree to marketing in the first place!
I was told my TV stand would arrive next day, the service I paid for, however, I had to phone Woolworths and find it out on my own. Only annoyed by this as I had to wait in all day on my day off. However it is less than £4 for next day delivery on a large heavy TV stand, which the cost was refunded as it was late, which is very good! TV stand was great quality and the lady on the phone was friendly. I would have liked if my item was delivered in the correct time scale, as this was my very first order, I assumed they would have attempted to make the process flawless. Will use again to see if the delivery date can be more accurate.
Wouldn't know where to start with this at all. Placed an order and called numerous times as delivery dates kept passing with no sign of the items. Every time I called I was told I had to wait until the original delivery date had passed before anything could be done.
So eventually that date arrived (after waiting 9 weeks) and I called only to be told that one of the items I had ordered was out of stock and was not expected to be available again. One of the reasons I was so angry was because during the course of this 9 weeks I'd been waiting, the items had come in and out of stock twice. Even more angry and appalled when I was told that the order hadn't actually been processed properly. Why hadn't someone checked this during all the previous calls I had made. That means people who ordered after me had received their items yet I would never have got mine due to incompetency.
To add further insult I was told that it would take 6 days to cancel the order - even though it was never placed properly?? Come on, just who is kidding who here? Needless to say the 6 days have become 12 and I'm still awaiting the cancellation of the order. I e-mailed last week giving all the information and received a smug reply back telling me the item had been cancelled - another let-down as the agent neglected to check the full account history or read my email properly. In it, I did state that a chest of drawers had been cancelled but it was the lounge furniture I was waiting to be cancelled this time. If she didn't see that in my account I can only assume that the cancellation order for the lounge furniture was never placed so yet again another person fails in their role.
Totally let down and would never recommend Woolworths to anyone as a good online retailer.
ordered a steering wheel for my grandson which was 16.00 and 3.95 postage and they took 2 lots out of my account they took nearly 3 wks to get back to me even though they said it would get sorted in 6 working days!!!! and when they did get in touch they said they hadn't taken it twice when it says quite clearly on my statement that they did!!! very very disappointed with the lovely respectable family store that used to be. I wont be going anywhere near there site ever again. and a big mistake asking me to review their service!!!
Excellent customer service and general experience but interest rate was put up with out warning to almost 50% of purchase cost!! Daylight robbery to be honest and I thought Woolworths was a name I could trust! Will be paying my account off then closing it.
I bought the boys room. It took 3 hrs to put together and when we put it up right it resembled the leaning tower of pizza. The screws went straight through the wood as it leads.
Customer service was brilliant on the other hand I rang them told them about the wardrobe and they credited my account within 10 days. The only problem. I had was repacking the silly thing...this is part of their returns policy.
There was a few different items in this order. All excellent until I opened the two lightshades I'd ordered. Despite the invoice etc having the correct items on them, when I opened the packages up they were not the ones I ordered. I then arranged for a courier to collect them and he didn't turn up. As the pick up time covers 12 hours it was NOT the best spent day! Fortunately he did arrive on the day I re-arranged.
Our bedside table lamps arrived and wow, we couldn't be more delighted.
Delivery excellent, and they look stunning.
Depending on your decor these look amazing.
I took ages looking for the perfect ones, and FOUND them.
Huge thanks Dawn Emmerson
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