I bought some cold chisels and a file for work, 12mm and 26mm draper chisels, fantastic for the job. simple to order. I also rang up to change the delivery address to where I work which was extremely handy
Placed a phone order after online order was returned for non available stock. The products arrived but there was no 110V plug. Obviously unable to use the equipment without it. Contacted the store as I was not advised that there was no socket but was basically told that it was my problem and that they can not be expected to know everything. Very poor service and would have expected that they would have been more accommodating for a potential returning customer and £200.00 order. Unfortunate as such a simple thing could have sorted easily but they obviously do not need the custom based on their discounted prices alone.
The Draper Trolley Jack 31481 was quickly delivered within 2 days of ordering. Box was ripped but i dont buy garage equipment for keeping in a box. Was a bit surprised that it took all my strength to lift the packaging when on the website the trolley jack is described as 23kgs!!. It was packed with polystyrene so was not damaged but it took a while to figure out where the instructions where hiding.
Followed the instructions for "prior to use removing air from system" Bit difficult as the instructions are wrong ie pull the handle and turn it clockwise? What?? Its anticlockwise!-By the time I got to "these jacks are fitted with a foot pedal" I checked the product number to make sure it was the right jack. Apart from that and a bit of common sense the jack does its job. I just hope that the rest of the instructions are correct for replacing the oil etc in the future.
I haven't measured the min/max lifting range on the jack but if the product details of 70-500 are correct then the same jack should lift a BMW MSport and my Transit Connect.
I had hoped for a bigger rubber pad on the lifting arm similar to that on competitor jacks and on my existing economy jack as I dont want to damage my jacking points. Seems like I'll have to adapt a pad to fit as I cant find a bigger replacement from Draper. Bit disappointing for a premium product.
The biggest bugbear is the weight as its supposed to be 23kgs and we were hoping to store it in a cupboard. In fact its 32kgs!!! and for safety needs to be kept on the floor.
Its sturdy and heavy duty and looks like it'll last for years so thats ok for me but I wish a quality and established brand like Draper would issue to the suppliers the correct product description and instructions. If I was looking to buy other garage equipment I would consider Draper but would now want confirmation of details before purchase.
Bought the draper vacuum to keep in garage to valet the cars might bring it in house to use, since it is compact and not too heavy to handle, great product and prompt delivery, arrived next day after ordering
Very happy with the service I got. The staff were very quick to sort out the problem regarding delivery. My compressor went missing while being deliverd but they sorted the problem within a day. Sent another compressor out! Would use them again and also recommend to a friend. Thank you very much for an easy transaction.
I found this company on the web, never used them before. their website was easy to use, and once I'd placed my order, the email communication was quick and precise. the goods arrived 48 hours after I placed the order on a normal delivery.