Reply from Worktop Express
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Worktop Express reviews
- Reviews (5,568)
- Nigel Leck
- 1 Review
- Verified buyer
Brilliant
Could not ask more of a supplier, simple website with clear straight forward instructions. The worktop arrived as notified within four days of my order. Having two men on the delivery vehicle made taking the delivery very easy. It would be impossible to improve the level of service, it was faultless.
Featured review of Worktop Express
- Nick Fletcher
- 1 Review
- Verified buyer
Amazingly simple process delivering an intricate product.
In a way this is only half a review because I have not yet installed the worktop - which I know is going to fit like a dream. I review Worktop Express from the point of view of the product offered and the level of service & customer care that supports the ordering, manufacturing and their very own delivery to doorstep.
I had originally sought from a local supplier a 3m length of worktop which I, with considerable trepidation, was going to attempt to cut to size and make the sink cut-out. When the type of wood I wanted was not available, I searched on-line and came up with Worktop Express who offered the wood I wanted. The fact that there was a complete cutting service available (at relatively little extra expense, on top of already a very competitive price for the 3m length of beechwood worktop) came as a complete surprise.
Right the way through the measuring, design and drawing acceptance stage, there was always informed help available at the end of the phone, which made me feel confident about my purchase. Delivery was painless; they give you a date a week in advance, then the day prior they give you a 3 hr time slot, and on the day their own 2-man delivery team phones you 30 mins beforehand.
Nice touches are the wooden top arriving pre-oiled with three treatments, upstand as a low-cost extra, sink cut-out included in the package and maintenance kit available at very fair price. They really seem to care.
- louise roberts
- 1 Review
- Verified buyer
very good worktops,very good service.
ordered 4 oak worktops,they arrived when they said,great confirmation by telephone call on morning of delivery,arrived at 8.30am. really pleased with the service,would use again.we've not put worktops on kitchen yet,still in wrapping,but look good even in that.
- JANET
- 1 Review
- Verified buyer
WHAT CAN I SAY BUT EXCELLENT
ORDERED TWO MORE WORK TOPS AND ONCE AGAIN EXCELLENT SERVICE AND HELP FROM YR ORDERING DPMT AND THE FABRICATION DPMT.
WE HAVE NO HESITATION IN RECOMMENDING YOUR COMPANY, DONT BE NERVOUS OF ORDERING FROM THE INTERNET THIS COMPANY HAS SUPERB PRODUCTS AND A VERY GOOD PRICE. MY KITCHEN LOOKS GREAT.
- Kim Davies
- 1 Review
- Verified buyer
Speedy and efficient
Easy to order on line, quick response, no waiting for stock, ordered on a Sunday night - delivered on the Tuesday as requested.
- D Wadsworth
- 1 Review
- Verified buyer
Second time ordering
Never had any problems, and this is my second order after moving house for the new kitchen.
- M Pearson-Wiggs
- 1 Review
- Verified buyer
High quality, excellent service from the first phone call.
We were looking to replace a work surface and due the the size and dimensions of the area it need to be a bespoke piece of timber.
Worktop-Express were by far the most helpful and offering a vast array of ideas for the project. Once we decided on the type of wood the delivery came in less time than predicted.
I would recommend these guys to any one who would listen!! Excellent service from the first phone call to the delivery of the worktop, marvelous.
- Rob Toyn
- 1 Review
- Verified buyer
Quality product with excellent service
The initial sample that I requested only gave a hint of the overall quality and appearance of the finished look. Well worth ordering a sample first so you can appreciate the product.
Ordering was straight forward with no problems and delivered when requested.
I received, a 3 & 4 meter length for my kitchen, delivered by a 2 man team the product very well packaged to prevent damage. It was good to receive a phone call 1 hour before they arrived.
The overall finished oiled product now installed is a timeless addition to my kitchen, it's looks fantastic, best decision I made to choose real solid wood.
- Elizabeth Bielby
- 1 Review
- Verified buyer
Fantastic service - cannot be faulted
It was easy to order and share our sketch to get the worktop for our study. SErvice was prompt and we have the new worktop in less than 2 weeks.
- Jenny
- 1 Review
- Verified buyer
Great service
So far so good, I haven't installed my worktop yet but the delivery was very quick and deliverymen very polite and helpful. Worktops look lovely and are a beautiful colour now they have been oiled. Definitely recommend!
- Richard Ayers
- 1 Review
- Verified buyer
Reliable quality service with which I have always been well pleased.
I have used Worktop Express 4 times now and they have always been helpful with adjusting deliveries and delivery express. The quality of the product is good and all of my customers have been pleased with their completed installed work tops.
I am grateful for their reliable and swift service which supports me well as a sole trader kitchen fitter.
- Mr David Hammond
- 8 Reviews
- Verified buyer
Good quality worktops
Good quality oak worktops. Only area for improvement is sanding finish. Required a light going over with fine glasspaper followed by a couple of coats of danish oil to get the finish to how I wanted it.
- Nicole Higgins
- 1 Review
- Verified buyer
Great. Reliable and thoughtful.
The worktops arrived really quickly and were great quality. I wasn't home when they arrived, but the man who delivered them took the trouble to turn off the radiator so that they wouldn't warp. Not sure if he was connected to the company or not, but I was really impressed that he took the trouble to do this. The worktops look great. Many thanks.
- James Cartlidge
- 1 Review
- Verified buyer
Excellent service
Fast and efficient service. Could not fault, great product.
- Joe Pirocco
- 1 Review
- Verified buyer
quick courteous and top quality products
Ordered an Iroko worktop on the Wednesday and received on Friday morning. Was made to feel comfortable with my on-line order due to the updates and tracking information made available.
All in all a great service and would certainly recommend them to others!
- Gerry
- 2 Reviews
- Verified buyer
The product was top quality and delivered quickly
The price, product and delivery were excellent. I would buy from them again.
- Malcolm Huntly
- 1 Review
- Verified buyer
tops for service and quality
ordered on line bank holiday monday and delivered to bexhill on sea on wednesday morning, packaging was first class so were the delivery men, product was real quality.
- Mr and Mrs Sparkes
- 1 Review
- Verified buyer
Excellent customer service, excellent product would highly recommend.
We ordered 3 lengths of premium oak worktop with the pre-oiling service to make our life easier. The service on the telephone when we ordered was excellent, very friendly and efficient, the delivery was explained and confirmation emails received promptly. On the day the delivery arrived on time by a team of 2 men. The product was unloaded to our preferred site and the boxes opened and checked by them to ensure there was no damage and everything was there. Very courteous and polite. They have now been installed and look beautiful - everyone is commenting on them. The grain of the wood is fabulous and they look much more expensive than they were. The company was recommended to us and we would have no hesitation recommending them to anyone in the future. Top class service and first class product. Thank you very much!
- David Ackroyd
- 1 Review
- Verified buyer
Fantastic Product and Service
Hi,
I ordered a prime oak worktop with pencil edge top and bottom. Worktop Express cut it to size and one board had an irregular cut which was again spot on.
Really pleased with the outcome and I'd definitely order again.
Cheers
- Jim Ross
- 1 Review
- Verified buyer
Good value and good customer service.
Staff are very helpful and polite. They happily provide advice and suggestions. The final decision on your order uses a very clear process, so you have no doubts about EXACTLY what you are ordering.
The worktops arrived on schedule and were very well packed. The driver and his assistant did all the lifting and were friendly and professional.
The worktops are first class and they are excellent value for money. Cuts and edging were exactly as agreed in the ordering process.
One small offcut was missing, but the staff at Worktop Express quickly sourced a replacement and sent it by courier. Good to see that if something goes wrong, they fix it quickly and without fuss. All in all, a five star service.
- Jamie Underwood
- 1 Review
- Verified buyer
GREAT SERVICE AND COST
Ordered two iroko worktops and matching upstands. Both great quality and look fantstic with our new belfast.
Our kitchen units are old however by putting our new worktops on - they look like new!!! Result!!!!!
Delivery was on time as requested.
Faultless service.........Many thanks
- Will van Ufford
- 1 Review
- Verified buyer
Great and very helpful
Only had a small order, but was dealt with professionally.
- Dominic Shelley
- 1 Review
- Verified buyer
Fast - efficient and well organised
Being able to order the precise product required, on a web site that was simple to use was exactly what we needed. The order was turnaround quickly and delivered when we requested with great communication about arrival time.
Well done!
- S Walker
- 1 Review
- Verified buyer
Excellent all-round service
The price was very competitive and the choice of wood type and sizes extensive. The delivery was made on time by friendly obliging staff.
- Matthew Brown
- 1 Review
- Verified buyer
Very good service and product
Found the company on the web and found it quite difficult to believe that they could provide with solid wood worktops at prices given whilst giving the buyer full choice of when to deliver. So I gave it a go and they did exactly what they said. So very impressed indeed.
- james
- 1 Review
- Verified buyer
good value
I make bespoke kitchens and thought that these prices were a bit to good to be true, I ordered iroko and oak worktops and i wasnt disappointed with the quality. a good product at a good price and altough delivery was a bit later than the initial time slot there was good communication from the delivery team. I will use again.
- Patrick
- 1 Review
- Verified buyer
Great service & product
As a joiner/ kitchen fitter by trade I've puchased two 27mm oak tops & was very pleased with the fast delivery of the order.
I'm currently fitting another kitchen & will be ordering tops from you again.
- Stephen Beecroft
- 1 Review
- Verified buyer
First Class Service Product
First class all the way not a moments problem highly recommended
Would deal with again no problem.
- Steve hodgson
- 1 Review
- Verified buyer
excellent service excellent product
I found worktop express excellent to deal with. I needed the worktops quite quickly and they were able to meet my deadlines. Communications throughout were good I knew within a 3 hour window when they would arrive and received a call on the day of delivery giving me a specific time.
The worktops were well packaged and are of excellent quality. Due to space restrictions I ordered them pre oiled - the quality of oiling was really good.
Overall very pleased with the worktops, service and price.
- Lisa Buck
- 1 Review
- Verified buyer
Excellent service
Excellent, helpful and speedy service, would recommend.
- Mark Bourne.
- 1 Review
- Verified buyer
Y buy elsewhere.
Hi, the product was as advertised, unmarked, excellent quality, professionally delivered and all at a very keen price. This is my second purchase and will not be my last, thank you very much, MVB.
ps. any chance of beech instead of oak ?
- Harry & Gwen Meadows
- 1 Review
- Verified buyer
Our new worktops are everything we could have hoped for.
We chose the bamboo worktop material. Providing the worktops are carefully handled, installed and treated as instructed, they are a superb choice of material. After installation we had an accident with some caustic soda which severely marked the working surface. No problem, after rubbing down and re-treatment of the entire worktop installation there is no sign of the damage and our new kitchen has a bright and invitiing aura. We couldn't be happier with the end result. The accident has given us confidence in the long term durability of the material.
- Adam Goldsmith
- 1 Review
- Verified buyer
An excellent service from start to finish couples with a great product.
I am very happy with my purchase of 2 worktops and will definately use them again. Excellent customer service and delivery. Very helpful at all times.
- Steven Usher
- 1 Review
- Verified buyer
Great product, good value
Would be even better if delivery was a little faster (6 days) but very pleased with the quality. Thanks.
- Janet Craig
- 1 Review
- Verified buyer
Efficient helpful easy and excellent quality
I would recommend worktop express as a company because everything went to plan and the quality was excellent, the service was very good.
- Richard Gordon
- 1 Review
- Verified buyer
Exactly as promised in all respects
Excellent website, good communications, exactly the product we wanted at the keenest price and rapid delivery. The delivery guys were perfect also. Other internet based companies should take note, good, old fashioned customer service and doing exactly as you promise is the hard work but guaranteed route to business success. This company deserves the success it has achieved. Very highly recommended.
- Sarah
- 1 Review
- Verified buyer
Fantastic product, excellent price
After looking in many DIY stores I had avoided walnut due to the price. When I looked on the internet, found worktop express and recieved the samples I was extremely pleased. Their customer service has been excellent. The product is very high quality (the chap who installed my kitchen was very impressed) and I really liked the fact you can buy different lengths where in many shops you have to buy 3m which would have meant a lot of wastage.
- Clare Winter
- 1 Review
- Verified buyer
Fast and efficient.
It was a very simple process. Easy to navigate the website, prices including VAT up front (no nasty suprises).
Very fast delivery, notification of when it would arrive and it actually turned up exactly when it should have.
No problems at all - would definitely use them again.
- Mr K Bowler
- 1 Review
- Verified buyer
Excellent service and product
Rapid delivery, helpful staff, fabulous product.
- Mel Lane
- 1 Review
- Verified buyer
Outstanding service/product - even the delivery was impeccable!
I ordered the samples first which were then refunded when I placed an order online for the worktops. I was offered a choice of delivery dates and advised that I would be contacted by the delivery drivers about 30 mins before they arrived.
The chaps who delivered were extremely attentive, taking ages to work out where the best place to store them without being damaged by heat/wet etc. They knew a lot about the product, gave me a lot of advice and seemed to really like the worktops rather than just being a package they delivered.
All in all, this was a superb product, really well priced, ordered on an efficient and easy website, maintained by customer service focused people and delivered by people who believed in the company and its products. Even the can was immaculate!
www.worktop-express.co.uk Details
We stock the largest range of wood worktops in the UK!
Over 5,000 worktops in stock, live stock system that is updated 24/7.
We pride ourselves on our delivery service!
Nationwide 2Man delivery service available, Next Day Delivery on orders placed before 10am.
We have a proven track record of providing excellent customer service!
Worktop Express delivered 20,000+ orders in 2011. We acheived a 99% first delivery success rate with our 2Man delivery service
We pride ourselves on the quality of our goods!
Our worktops are only made from high quality, A-Grade, sustainable timber.
About Worktop Express™
The UK's leading online solid wood worktop specialist, offering unbeatable value and unmistakeable quality.
Visit Worktop ExpressContact information
GL2 2AF
United Kingdom
Category
Worktop Express is ranked 4 out of 44 in the category Kitchen
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