Worktop Express reviews

Worktop Express reviews

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Review by confirmed purchaser

Great product great price.

We ordered some oak worktops to face lift our kitchen and the quality of the wood is excellent. Really pleased with it. It's also nice and easy to arrange delivery with their friendly staff.

Highly recommended product and company.
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Review by confirmed purchaser

Excellent service and beautiful product

I recently ordered and received 3 work surfaces from Worktop express having previously ordered a sample. The service was spot on and the delivery team were efficient. The product is lovely and I am just in the process of treating the wood, it is coming up beautifully. Would definitely recommend this product and the price is great compared to competitors.
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Review by confirmed purchaser

Error with original delivery date not being fulfilled

Thank goodness I ordered the worktops to be delivered before I actually needed them as there was an error made and they didn't turn up as expected. Having said that the worktops are of superb quality and the kitchen fitter is so impressed with them that he will recommend future clients look at using this company if they want wooden worktops. Would recommend the pre oiling service as it saves a lot of hassle.
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Review by confirmed purchaser

If you want quality a quality product plus excellent service then look no further than Worktop Express

When considering what worktop to use for our new kitchen we ordered samples from two companies. Worktop Express excelled with the supply of the samples so we organised a quote which was returned very quickly. The other company failed miserably.
I visited the showroom to view the products and was very impressed so we ordered several Prime Oak worktops and Worktop express also completed our fabrication requirements.
The worktops arrived after 9 days, extremely well packaged and the delivery men were extremely helpful and polite.
I have now installed the worktops and they are fantastic.
Worktop Express are a very professional company supplying quality products at very competitive prices together with excellent communication and service. Well done Worktop Express, I have already recommended Worktop Express to my niece who also thought our worktops were brilliant.
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Review by confirmed purchaser

The best work tops I have ever worked with, Steve Douglass Kitchens & Bathrooms

These are the best work tops I have used in the 20 years I have been in business. Cutting the sink out was no problem, We have used other companies solid wood work tops, many times before, but these are of a far better quality, and a lot cheaper than your competitors. VERY, VERY IMPRESSED. Sales team were spot on, every question answered. I did not want a courier delivery as I have had many problems with them, so your own vehicle did the delivery. Your lads were also first class well spoken and only to willing to please, and so helpful. They did all the humping from van to kitchen floor. Would I recommend you to others, YES, good business, very good product, which I know cannot be faulted in any way.
Steve Douglass S & G Kitchens & Bathrooms. Co Durham.
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Review by confirmed purchaser

Wonderful service. Great communication, would highly recommend.

From looking online then visiting the show room, we were made to feel that we were their only customer. Their attention to detail and checks to make sure our Bespoke cuts were correct was OUTSTANDING.
I would highly recommend them.
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Review by confirmed purchaser

MONEY WELL SPENT

I didn't expect these to be such good quality as the price difference between these and laminate worktops were not much different. They haven't been installed as yet but just looking at them you can see the quality. These are for a refurb we are doing to our Rental Property - but I would definitely use these in my own house.
The Delivery was fantastic and straight forward
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Review by confirmed purchaser

first class service start to finish

This is the first time we had dealt with worktop express, after receiving a sample of the oak worktop we decided to go ahead with the order. Worktop express emailed us with sizes, fabrication details, items that would be delivered with order, we comfirmed all was correct. Worktops arrived on the delivery day with two men who carried them into the property, we inspected the worktops all A1
Worktops now fitted they look great, thanks Worktop Express
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Review by confirmed purchaser

Very professional company with exceptional quality and on time delivery.

The design staff were very approachable and met my design needs in a very professional manner. The fabrication department are very thorough creating their own drawings that are signed off by the customer before work commences. The worktops were delivered on time without any damage and the quality of the material as well as the fabrication met my expectations fully,. I had a breakfast bar with very precise curved blended requirements and the finished article was very impressive. Fully recommend all aspects.

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Review by confirmed purchaser

Excellent quality and excellent service

These worktops are really recommended, they have transferred my kitchen to exactly what I wanted
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Review by confirmed purchaser

first class service

We ordered one worktop to see quality and because of the fast delivery and quality have now ordered another 3 metres

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Review by confirmed purchaser

Wonderful worktops at excellent prices

I am very happy with the service I received. The worktops look beautiful and excellent value for money. I could have done with a little more info in the care of the worktops with regard to oiling. Any info related to Woca oil is sparce online. I was helped by a very friendly and knowledgeable man named zac who clarified things for me
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Review by confirmed purchaser

quick efficient service of good quality product. would

I would use worktop express again as the was excellent end to end service. The worktop quality is competetively priced. The delivery drivers were also faultless.
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Review by confirmed purchaser

Good product, poor organisation and timing.

I ordered a worktop, called to confirm all the details, emailed detailed drawings of what was needed and spoke again with the sales person to confirm everything was ok. After 2 weeks I called to see where the order was, only to find out that the sales person had not passed the order through to production. I then had to send all the information again and wait another 2 weeks before the item was ready. A month to receive an ordered item is unreasonable, I had to postpone the renovation for 2 weeks while waiting for the worktop, move builders to another project and it ended up costing me far more than just the worktop cost. All I had from the company was the production chap saying 'sorry but it was sales fault' and that was the end of the matter. I wouldn't use the company again and would advise others not to. Poor service, though the worktop is very nice.
www.worktop-express.co.uk

Reply from www.worktop-express.co.uk

Hello Justin,

Thank you for your feedback.

I apologise for the delay in the processing of your order and the inconvenience this has caused you.

I have looked further into this and can see the delay was in fact caused due to an email error. The email you had sent to us on Feb 28th, had come through unassigned to any department and as such the Fabrication department were unaware of these measurements and were waiting for them prior to preparing your final diagram. We are currently unsure as to what caused this to occur and can only presume it was a fault with our email system, for which we apologise. Diagrams are usually issued within 24 hours of payment or the necessary measurements being provided.

I am pleased to hear that you were happy with the worktop. I hope that had this delay not occurred, you would have considered using us again and recommending us to others. I have asked customer support to contact you with regards to this matter.

Best Regards,
Leanne Allen
Sales Supervisor
Worktop Express
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Review by confirmed purchaser

Quick, reliable service. Delivered as promised on time.

I ordered 8 metres of worktop (1 x 4m and 2 x 2 m).
I was advised by email what time they would be delivered and when, and all were delivered in the allotted time by 2 professional drivers - polite and no problem for them to take it round the back of the house in to the kitchen.

Would certainly recommend to others and use again in the future. Great, solid worktops that have come up lovely with some oil.
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Review by confirmed purchaser

They need to step up their quality control

I ordered 4 worktops and three upstands, these were delivered on time by very helpful delivery men. 3 of the worktops and 1 upstand had to be returned because of damage. Customer Services contacted me promptly and organised to redeliver in two days which was acceptable but a tight squeeze on me to get the undersides oiled before installation the following day. There was damage on the delivered worktops, most I could live with but one was so bad the delivery men said they had never seen anything like it, we could use it as an underside but I was worried about it absorbing moisture. They took photos and contacted customer services which again contacted me promptly saying they would look at the photos and get back to me. It is a week now and I have heard nothing, from my initial impression I would have expected more. They really need to look at their quality control as some of the cuts looked like the sawing blades were blunt and the edges splintered. Either the sander or the plane had left very rough marks on the worktops as weIl. I have been very disappointed by this and therefore would not use them again for the Iroko Worktops.
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Review by confirmed purchaser

Fast, good quality and great value for money

Very pleased with the goods received, the complete order, including 2 Bamboo worktops, were ordered online Monday evening and delivered Wednesday morning. The worktop router jig at £25 was as good as the Trend version which is £200.

www.worktop-express.co.uk Details

We stock the largest range of wood worktops in the UK!

Over 5,000 worktops in stock, live stock system that is updated 24/7.

We pride ourselves on our delivery service!

Nationwide 2Man delivery service available, Next Day Delivery on orders placed before 10am.

We have a proven track record of providing excellent customer service!

Worktop Express® delivered 30,000+ orders in 2013. We achieved a 99% first delivery success rate with our 2Man delivery service

We pride ourselves on the quality of our goods!

Our worktops are only made from high quality, A-Grade, sustainable timber.

About Worktop Express®

The UK's leading online solid wood worktop specialist, offering unbeatable value and unmistakeable quality.

Visit Worktop Express

Contact information

Call us on: 0845 22 22 644
We live here: Brearley Court, Baird Road, Waterwells, Quedgeley, Gloucestershire
GL2 2AF
United Kingdom

Category

Worktop Express is ranked 15 out of 95 in the category

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