Workwear Express reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

fantastic embroidery, terrible service :(

had a look on here at the reviews before i tried a sample order, noticed that the reviews were very mixed but the company have a great range of good quality clothing (ie Craghoppers).

I was nearly driven to distraction from the first email, I placed the order and when it was sent back to me for review it was completely wrong, not just an odd error but multiple errors from wrong sizes to missing garments, this happened over and over, even with the review of the embroidery problems occurred, and eventually I had to call several times to complain.
The order address and date, which were vitally important as the order was being sent internationally was also messed up and I had to complain yet again...

In conclusion, the products are excellent, the embroidery is truly excellent, but the customer service is ridiculously bad, ...would I buy again?...yes, but only because the range of products, price and embroidery is good, I would be prepared this time for the numerous emails, international phone calls etc to manage and make sure that the order was correct, as there is no doubt that attention to detail is poor in every part of this business, which is a real shame considering the good product that they produce
    Workwear Express
    TrustScore 8.2 / 10
    736 Reviews

    Reply from Workwear Express

    Hi Neil,

    Thank you for taking the time out of your day to leave a review of your experience with Workwear Express.

    We always aim to provide every customer with the best experience possible from the very first moment they contact us until their item is delivered and beyond. I sincerely apologise for the issues you experienced when placing your order. Both myself and other members of staff will be looking into the issues which you have highlighted within this review to ensure that these types of problems don't occur in the future for both yourself and all other customers.

    That being said we are delighted that you are really happy with the products you received as well as the quality of the embroidery. We look forward to having the opportunity to work with you again in the future and provide you with equally great products, but also a much more enjoyable purchasing experience from start to finish.

    Warm regards,

    John
    Workwear Express
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