Just avoid them!
You can find most of the same products on Amazon and it is all free of trouble you get from Workwear Express.
Or they send you the wrong size or the wrong colour.
The person I placed the order with just left the company and they did not bother to inform me about it. My case was left unsolved. Every time you try to speak to the person who is in charge of your order is not available.
Twice they hang up the phone in the middle of conversation!!! Not very nice!!!
Maybe they are good for big companies but if you are small GO SOMEWHERE ELSE!!!
Having used Workwear Express several times we have never been disappointed with the product but have been left extremely dissatisfied with the quality of service or lack of it for that matter. They are extremely quick to take your money, even in cases where they couldn't deliver the actual service required which was frustrating particularly when they stalled over providing a refund, which was only given after taking to social media to gain some action.
As mentioned the quality of the products are what we expect and neither ourselves nor our clients can criticise, however when running a business the last thing we want to be doing is chasing up orders, design proofs and ultimately requesting refunds.
Initially I waited 10 days for my art work proof when I was told it would be 48 hours. Having given the go ahead for the order, when it arrived the wrong items had been sent. This said, everyone I spoke to when trying to rectify the mistakes was very helpful and hopefully now my problems have been resolved
There were some teething problems with the order , and the website order system was confusing for me, but over the phone everyone was very helpful. There were some inaccuracies in the order which both Workwear Express and I picked up on, and my only criticism is that there was no acknowledgement when emails had arrived and had been acted upon, and it felt like information was disappearing into a black hole. This doesn't actually seem to have been the case, but for a first time orderer it was a bit disconcerting.
I made a tentative enquiry about buying 1 fleece jacket without a logo being machined.
Much to my surprise I was told I could order anything I needed and that I didn't have to be ordering for a business/company. I ordered 2 fleece jackets to check for sizing and these were delivered promptly in spite of a slight delay caused by a mixup by the suppliers. The jackets are of good quality (I kept both of them).
I would not hesitate to use Workwear Express again and have recommended them to others and will continue to do so.
Clothing is as described and of a good quality.
Getting logo set up and proofed was very good.
However from order to delivery it has been one long phone call after phone call from myself trying to find out where my order is.
Sadly no return calls as promised,trying to get our order completed.
Have ordered only twice but I`m now on first name terms with various customer service staff as they try to explain why I still haven't received my order.
We haven't ordered anything difficult and all of the items are standard stock.
As said,disappointing,look for another company!
I placed and paid for my order two weeks ago. After emailing them a couple of days ago to enquire when the order was going to be delivered I have been informed that they never received the money. Why my point of contact never informed me sooner I will never know. Apparently they don't follow up orders. Appalling! I have now been waiting over 24 hours for someone to tell me where my money has gone.
I will never ever use this company again.
I was so pleased to stumble across Workwear Express when searching for t-shirt printers. We had come across various companies who had long turnarounds and high prices so when I discovered Workwear Express, I was delighted! I phoned the office to check how quickly they could deliver and was helped by a very friendly and clear sales rep. They quickly informed me exactly what I had to do and the process was very simple. We received the artwork proof within 24 hours and the order was delivered perfectly on time and looks fantastic! I was very impressed - we would use again. Thank you!
We purchased polo shirts and sweatshirts, which are of good quality, and had the company name embroided on them all at a reasonable price. We found the staff very helpful and nothing was too much trouble for them. Excellent service, which is quite unusual these days!
I brought this because of the size to wear over my uniform and others came up small, but this one is perfect fit and is very well made, delivery was very quick. i will definitely order items again
Headline on the website says 5 day turnaround, but mine was almost a month. Items were in stock, then out of stock, then in stock again. Shipping date moved at least twice then a duplicate order came out with only half the items and none of them branded. Finally the order arrived and the quality good, but too much hassle to get there.
After chasing up on how long the beanies were going to be and sending a few emails I never seemed to get a reply.
I after that went on the site every so often to be able to "Live Chat" after around 11 days wondering what had went wrong or to find out how long I would have to wait.
After waiting almost two weeks I hoped that the beanies would of been of higher quality, baring in mind the names of companies they had done it before I would have thought it would of been a lot better than what I had received.
I understand it was only text embroidery and you weren't making much money out of it, but I was planning to buy every time I had sent on those beanies and bring you a bit more business.
After seeing the quality I had thought to myself whether to find somewhere else to get the beanies from as the quality is very low.
I hope we can come to some sort of agreement, but as of right now i'm considering moving on to another store.
Used workwear express for the first time for work and leisure tee shirts. It took a while to process my order (about a week!) but this was because an item was out of stock and Aimee wanted to check a substitution was suitable.
When the stuff came, it was really good quality. Washed well and I think they are very hard to beat for the all important value for money.
I've recommended them to friends.
I have ordered from workers express twice now and would recommend them to anyone looking for a similar service. I was very pleased with the selection of workwear, and very happy with my order and the delivery.
I hope to deal with company in the future
I'm completely happy with the garments however, the order took over a month and I had to constantly contact Workwear to find out what was happening. I felt that role should have been reversed.
I am a realist, we all make mistakes and I have placed another order with Workwear as the quality is good. Let's hope this one goes smooth!
they managed to get our address wrong , contact name wrong and email address wrong even though i placed the order on line , i emailed them regarding an account quire as no one on the phone could help me so i was asked to email accounts , its been 4 days and still no reply from accounts , i was told items would be with me with in 2 - 5 working days , two weeks later still had not received items i had to chase them , still have items outstanding even though i was told they would all be here at the same time, although the price of the items are very good , i find their customer service not on top form.
Although , I might be a small client - I am constantly chasing my point of contact 'the standard answer is 'he is away from his desk' I have yet to receive a call back from Workwear the only time I receive a call back is when I threaten to take my business elsewhere , this is actually the 4th person allocated to my account & with exception to one they have come up short ...orders not processed , deliveries not communicated , running out of 'on shelf' stock etc.
it always starts with a 'bang' but perhaps there is an overload of work load ..I am currently looking for alternate supply!
As we were ordering for a large school we needed samples of jackets to be sent, and this was done in varying designs and sizes. The customer service from Chloe Henderson was of great value to us in ensuring our order ran as smoothly as possible.
The artwork both embriodery and printing was of extremly high standard and Workwear Express went above and beyond to meet out needs.
We will definitely be using Workwear Express again.
A huge thank you from Okehamptom Primary School.
I placed an order online and when I had completed the transaction realised that I had somehow entered double the quantity that I wanted. I called to see if I could amend my order and spoke to a very helpful lady who immediately dealt with my enquiry. Within 20 minutes I had received an updated confirmation email. I had expected that this would hold my irdr up but was delighted to receive my order the following morning. I cannot fault the service and will definitely be using this company again.
I initially found what I wanted on your website, and duly ordered them by E/mail. I received an acknowledgement via E/mail telling me that my goods would be despatched shortly. Howerver, 3 days after I had ordered the goods, payment was taken from my bank account and the I WAITED.
8 days after taking the money from my account I was still not in receipt of them. I phoned the 0800 number and was put through to the WEB TEAM, and told that the goods would be with me the following day as there had been A SUPPLY problem. I WAITED for 3 more days and made another phone call. This time a very helpful gentleman infpormed me that the order had been processed wrongly by the WEB TEAM, and that the goods are a stock item, and were available for delivery, with a prom ise I would have them within 2 days. This did happen as promised, and thank you very much to that gentleman. What puzzles me is why the WEB TEAM tried to fob me off with that old chestnut "a supply problem" when the goods were on the shelf and ready for delivery. Perhaps a good old kick up the derriere is required to get the best response from the WEB TEAM.
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