Ordered the envelopes for my daughter's wedding invitations, and they came well packed within two days. No problems as usual - have used this company many times before ad always had excellent response.
Loved the envelopes, they we're delivered quickly and packaged well, and I was kept up to date with e-mails. However the VAT and postage costs made my order more expensive than I had anticipated by looking at prices while I was shopping. I hadn't realised they were VAT-free prices, and the delivery page seemed to imply postage would be £2.95, whereas if was actually £4.95 for the cheapest option when I got to checkout.
Once you've made your way through the huge number of choices on the website orderings easy.
Seems that the choices on the web don't exactly match what they have in stock - but for me at least they were able to offer an alternative that was just as good, and as soon as I'd agreed to that (they phoned me), they were very fast on the delivery
The website is generally easy to use though i do think it would benefit from an easier way to search for specific products as It did take me a while to find the sizes of cello wraps and card envelopes that I needed.
I found the customer service really helpful- one of my items wasn't in stock but I was told of this immediately and given the option of either an alternative product, or to wait a few days for my product to come in. This did pose a bit of an issue for me regarding delivery but my delivery address was amended with no problems. The only issue for me was that the delivery didn't arrive on the specified day- however it was left with a neighbour and I was able to collect it later in the day.
I searched out the colour and size of envelope I needed for my wedding invitations. There was plenty of choice and the website was easy to use. Once I sent my order in everything followed smoothly and the well packaged envelopes arrived very quickly - thank you.