We are very sorry to hear that you had a poor experience with one of our merchants.
Once a deal has been used any refund requests need to be initially addressed with the merchant responsible was they are the ones providing the service to you not Wowcher. This is why we cannot offer an immediate refund.
Wowcher will always assist with this process and intervene if a suitable resolution cannot be reached.
If you require any further information regarding this please email email@example.com