Wowcher reviews

Wowcher reviews

Acceptable
6.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
2239 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

WOWCHER,THE BEST DEALS EVER! YOU GET TO BUY DIRECT FROM THE MANUFACTURER'S SITE! THE % OFF IS GENUINE, BUY WITH TRUST GUYS!

Hi Wowcher.

Omg! I don't know what to say!
A massive Thank You Very Much!
And I think you are an amazing, cheap but quality, honest, interesting, fun.....
Need I go on?
I am telling all my friends and family about your fantastic deals, willingly! !
The most honest thing that you do(which I tell everyone till they are sick of it)
The fact that you send the buyer to the actual site where the item is there for sale, at the high price that you advertise, the price that you sell the item for a fraction of! That I get to put that coupon code in and, as if by magic, the price goes down, ENORMOUSLY!
That is the thing that reassures me and your best selling point, most definitely!

Many Thanks

Kind Regards & ☆☆☆☆☆'s Wowcher

Claire
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer service good but process and system leaves a lot to be desired

I tried to purchase vouchers for a trip to Poland. Firstly I had to buy before checking if the dates I wanted were available,which is ridiculous. Then my card was " declined" FIVE times,in the end I gave up. I googled the holiday company and found seriously bad reviews so thought I'd had a lucky escape. Then I was contacted today by my credit card fraud team who were querying the activity!, Turns out that one of the transactions DID go through,my card company can't help because if you supply a merchant with your details,it's not considered fraud! Fortunately I managed to speak by phone to someone at Wowcher customer services ( and by the way they need to make their contact details more accessible !) who was very helpful,and promised a full refund- fingers crossed but I will not be using them again!
wowcher.co.uk

Reply from wowcher.co.uk

Good Afternoon Liz,

Thanks for contacting our customer service team today.

We believe that Sean has explained to you what has happened in regards to this and we can only apologise for any inconvenience that has been caused.

If you should need to contact us at anytime in the future then please find our contact details below.

Email: webhelp@wowcher.co.uk
Phone: 0844 264 0417
Twitter: @wowcher_help

Kind Regards

Wowcher
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Although unresponsive merchant-kingdom kleaners wowcher were brilliant

I unfortunately was unable to get hold of the company who provided the deal after calling and emailing then at least 15 times in total over a space on 2 weeks! Alicia was prompt in helping me she emailed them and even then no response and thus she provided a full refund
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Trust Worcher get sorted

Had hard time trying to redeem purchase, William Hardie stepped in and the situation was settled immediately. Thank you, Would highly recommend Wowcher Brill.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

customer service non existent, refuse to answer emails cannot get a refund

I purchased cryolipo-fat-freezing treatment choosing £169 back in December 2013, That company where booked up so had to wait until 27th March for appointment. During my consultation it was explained to me I wasnt suitable for treatment, and that I should contact wowcher for a refund.
I emailed them the same day and received an automated message telling me to expect a response within 72 hours.
I've had nothing back at all despite sending a further 3 emails. I've even contacted the merchant who sent me an email to forward on, still not had a response.
PayPal are unable to help as it has been more than 45 days since I made payment.
I'm going to contact trading standards tomorrow.
I will never use wowcher again and would advise others not to. I've used similar sites before such as [external reference] and [external reference] and had no problems at all.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

they offer me the things I need before I even knew I needed them

I saw my daughter receiving some great deals through the post so I asked her where she had been getting them from, she explained that the easy shopping experience and great bargains came from a company called wowcher. I asked her to introduce me to this great experience and oportunities. I havent regretted one moment and it brings me great pleasure on a daily basis.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very efficient customer service team

Erica was very helpful when dealing with my query and assisted me in contacting the people I bought the wowcher from.

In the end it was unsuccessful with the provider but she provided an acceptable solution to the problem and dealt with it quickly and efficiently which I think is very important for a customer service team and her hard work should be recognised.

Kind regards
Nicole
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

no way to resolve a problem with a buyer due to lack of response

I've made some amazing purchases and had some amazing experiences but the most recent one has been ruined as the way payment goes through had changed to money being deducted automatically without me putting in all my credit card details.I was unaware of this and ended up purchasing 3 of the same product by accident.I think I redeemed all 3 but I have only received one and even that is not of good quality but the supplier has only responded to one email aware I have only received one of the three rings purchased.They could at least refund two of the payments .very disappointed indeed
wowcher.co.uk

Reply from wowcher.co.uk

Good Morning,

For assistance with this please email us on webhelp@wowcher.co.uk and put TRUST 124 in the subject line and we will look into this for you.

We await your email.

Kind Regards

Wowcher
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor Customer Services & Poor Clients

I applied to a deal for my girlfriend from an offer I saw on Wowcher. The client started off well but we soon found out that they had poor customer service and then decided to change their opening times of their offer and as we have kids which makes it very difficult for her to now use this deal. The client was not helpful and to my amazement Wowcher was just as bad. I first emailed Wowcher on 05/03/14 and never heard anything back for 3 weeks. I then sent them another email on 24/03/14 and I still haven't heard anything from either Wowcher or the client. I have no idea what has happened to companies nowadays. No-one cares for their customers anymore.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Misleading in terms of wording of deals and then impossible to speak to anyone about concerns.

I decided to treat my mum for her birthday to a trip advertised on wowcher as being reduced to £219. Including 2 flights 4* hotel half board . When I bought my wowcher suddenly they said I needed TWO voucher codes meaning this trip is a actually £428 to include two people. I have a degree in English and re-read this several times before booking. This was not my oversight. On top of all of that they said my credit card had been declined for one of those payments and I have just seen that in fact it went through so I have now paid THREE times. There appears to be absolutely no way to contact anyone other than a trading address . I am appalled by this and will be sharing with everyone I know as a warning.
wowcher.co.uk

Reply from wowcher.co.uk

Good Morning Kate,

A vast majority of our holiday deals are based upon 2 sharing so you will always need to purchase 2 wowchers. This information is clearly displayed in the information boxes next to the deal and in no way are these deals intended to trick or con you into a purchase.

If you would like any assistance or clarification on this then please email us on webhelp@wowcher.co.uk and put TRUST 123 in the subject line and we will assist you.

Kind Regards

Wowcher
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Is there a silly name for"communicate" because Wowcher certainly don't know how to

I will not be using Wowcher again! Once burned twice shy.
The product is not fit for purpose.
I have e-mailed complaints twice to a wowcher e-mail address. Neither e-mail has even been acknowledged! I can find no other way to contact them and they appear to be able to sell any old rubbish without any form of redress. How do I get through
the protection that people like Trustpilot affords them and get to the people that have
the power within Wiowcher!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Awesome

Wowcher has change my life. I've had lots of experiences all because if wowcher at an affordable prices
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Misleading deals

Bought flight and hotel deal for Dublin, advertised price was good, but when you try to book the price is more as 'dates unavailable' or the hotel is miles from Dublin which I don’t want. Dealing with the travel company is hideous, language problems. All in all stick to [External Reference], Wowcher should say Oucher be warned.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

GET AWAY THE WOWCHER WAY

PRODUCTS ARE OF GOOD QUALITY. SOMETIMES DIFFICULT TO REDEEM VOUCHER. WOWCHER E-MAILS NOT ALWAYS GIVEN ENOUGH TIME TO REDEEM. (IF IN HOSPITAL OR AWAY ON HOLIDAY/WORKING). E-MAIL QUERIES NOT ANSWERED IF THE ABOVE HAPPENS AND WOWCHER HAS LAPSED,
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent deals to be had

Always something to be had even though you weren't looking for it :-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NOT EVER USE!

For the first time I used wowcher I never received my items and when I tried to log in to find out the apparently my account then didn't exist! When I contacted them I got a reply to say I had an account but no voucher had been used yet clearly the money had been taken out of my account! Been a month and still waiting for my refund and for them to get back to me! Disgusting stay well clear!
beccy found this review useful
wowcher.co.uk

Reply from wowcher.co.uk

Good Morning Jessica,

Please email us on webhelp@wowcher.co.uk and put TRUST 122 in the subject line and provide a contact number and we will call you to assist you with this.

We await your email.

Kind Regards

Wowcher
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great. Deals. Great. Prices

I. Just got. These. Great. Deals. From. Wowcher I. Am. Still. Waiting. For. The. Three. I. Paid. For. In. February. Have. You. Sent. Them. Wowcher
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disappointed

This was the first time I have used Wowcher, I have emailed them and raised a case, I have called several times and logged my details and each time promises that someone would contact me. I haven't received my goods and I cannot get through to anyone who can answer as to when I will receive them. Wowcher received my money and to date I don't know any information. Very poor service.
beccy found this review useful
wowcher.co.uk

Reply from wowcher.co.uk

Good Morning Caroline,

We are sorry to hear about this experience so far with ourselves, especially as its your first.

Please can you email us on webhelp@wowcher.co.uk and put TRUST 121 in the subject line and provide a contact number and we will call you straight away to assist you with this.

We await your email.

Kind Regards

Wowcher
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great deals, not enough holiday to use them all

I find all of the hotel deals amazing, sadly I cannot make use of them all. The restaurant deals are not only very good but also encourage you to try new places to eat which is of course the idea behind it. I have also made use of the Chiropractic deals and a number of the goods offers. Well worth being registered although I am not saving money as I make use of too many of your offers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

always happy with WOWCHER so far :)

I bought quite a lot of Wowchers already and I have to say I really love the page. Great deals and very easy to order and to browse through the website. Once I contacted the Wowcher customer service because I didn't get a reply from on of their companies and the lady helped me straight away, although it took quite a long time on the phone.

I always recommend Wowcher to my friends because the deals are amazing and I've never been disappointed so far. :)

Thanks Wowcher!

wowcher.co.uk Details

About Wowcher

Get up to 80% off restaurants, attractions, hotels, entertainment, spas and more around the UK!

Visit Wowcher

Contact information

Call us on: 0844 264 0417
We live here: Northcliffe House, Meadow Road
DE1 2BH Derby
United Kingdom

Category

Wowcher is ranked 2 out of 7 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.