Serenata Flowers reviews

Serenata Flowers reviews

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6.7
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Service rating: Great Product: Great

Flowers were delivered on time as promised and they were beatiful. My mother was so happy. Thank you very much
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Poor Daughter Disappointed Mother

My not flush with money but generous to a fault daughter sent me a Serenata Flowers bouquet for Mother's Day. The delivery was efficient but the flowers were a terrible disappointment, all the roses died on the first day, leaving one lily some rather sad gypsophila and and a couple of sprays of daisies. In couldn't recommend this site to anyone.
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Mum was delighted.

This is the second time I have used this company. They were very helpful when I needed to change the delivery address and the flowers arrived safely. Although I didn't actually see the flowers, mum seemed delighted when I phoned her, so I can assume they were fine.
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Two attempts - both terrible!

After the first delivery arrived with brown, curling flowers Serenata agreed to replace the order. This meant the flowers were no longer in time for Mother's Day, and when the replacement flowers arrived they were worse than the first ones. Brown, curling, broken stems. Customer service poor - they sent a ridiculously constructed email asking if they could 'make amends' by replacing the flowers. Clearly I do not trust they are capable of coin this and instead claimed a refund - something I should have done the first time to save the trouble. DO NOT RELY ON THEM!
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I live in Holland, Serenata Flowers is great !

I sent my mum some mothersday flowers, this is the mail she sent me after recieving them:
I just had to send you this short email to say a great big thankyou for the beautiful flowers this morning.
White roses and lilac Freesias, an absolute picture! Really makes me feel special.
We have a lovely warm and sunny day here as well so all of us mothers are doing well today.
Hope you are all keeping happy and healthy.
Lots of love as always and thanks again.
Mum
xxxx xxx
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Mothers day flowers perfect

Mothers day flowers were delivered as promised and my mother said they are beautfiul - thank you serenata Gina Bennett
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Brilliant

Ordered on friday, they were delivered on saturday for Mother's day.
My mum was very impressed, will use again and happy to recommend.
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DISAPPOINTED

Ordered flowers on Friday evening for Saturday delivery and all good there as flowers arrived by 11am. However, carnations in the bunch were fading and dying and there was no plant food as advertised.
Disappointed as this was a Mothers Day gift. Good, fast delivery but poor product - probably wont use again.
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Surpass expectations once again!

I have used before and love the fact they keep you updated on the whereabouts of the order. An easy, reliable service with the 'best and largest bunch of freesias' my mum has ever seen... Thanks for making mothers day one to remember Serenata!
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Very happy mothers!

I ordered flowers for my mother and motherinlaw on Friday night before Mother's Day. Flowers arrived on Sunday and beautiful. Two happy mothers. Will definitely use again.
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Very disappointed

I ordered flowers for my partner for Mother's Day off the children, I ordered Mother's Day special flowers with a vase and balloon and paid the extra for Sunday delivery so to my disappointment to wait all day for the flowers to come and surprise my partner to find that they had crammed the flowers, vase and balloon into a box and left it on my doorstep for everyone to see and possibly take. Very disappointed and won't be using them ever again!
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Great service that doesn't let you down would be recommended in a heartbeat.

After deciding to order my mother some flowers and a card for mothers day, I inquired about which company to order flowers with. I was told by more than one person to use Serenata Flowers as they had not been let down once by them.

I went to order in the morning, but decided to leave the order until my wages had gone into my account. I received an email offering me a discount which I thought was a nice gesture. I proceeded with the order, and was allowed to track my order online to see whether the courier had delivered them.

Safe to say, my mother loved the flowers, and I received a lovely confirmation email. The prices of the flowers was lower than less experienced online florists, but this does not affect the quality. I am thoroughly happy with the service I received and will certainly use / recommend Serenata flowers in the future.

Thomas Marsh
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Very disappointed by the hole experience

Ordered bouquet for mothers day when they arrived half were dead. Refunded the money after sending photos. But this doesn’t make up for the crying mother on mothers day after she opened the box of flowers.
Very disappointed will never use again.
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Serenata Flowers - simply divine!

The Mother's Day Bouquet that I ordered was delivered promptly on time, as promised.
My mother was delighted with the flowers. A stunning selection of beautiful blooms, including lilies that were just on the verge of opening - so you know the flowers will last! The flowers made my mother's day and got me in her good books!
Very efficient, reliable service and best quality flowers!
What more could one ask for?
Thank you once more, Serenata Flowers. One need look no further ever again!
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Great service from Serenata Flowers - at the Eleventh Hour!

I'd booked flowers for Mother's Day the day before, and some how the default address logged for floral deliveries I had previously sent was used for the order. After sending a note through customer contact email, not only was the right address uploaded within an hour, Serenata kept me informed through to successful delivery on the Sunday morning at approx. 8.00am.
This was the best remote customer service I have experienced online by any company I've ordered from previously and I would highly recommend Serenata on the basis of this experience alone for customer support and customer care.
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Helpful, reliable and fab for last minute gift

Lovely flowers each time. Always delivered on stated day. Were really helpful when I emailed to say I had pushed the send button twice and ordered the same bouquet twice!! Replied quickly and refunded my mistake promptly. Will use again without hesitation
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fabulous flowers

2nd mothers day I've ordered from Serenata, having previously been disappointed every year with most companies, I've finally discovered an online florist that delivers exactly what you order!!! Fresh and beautifully packaged. My mum was delighted with her blue dendrobium's yet again!! Thank you Serenata, for restoring my faith in florists!! I will be ordering myself the same for my moving home bouquet in the next week.
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Great! The flowers were lovely.

Ordered late on Friday for Mothers Day on Sunday as M&S had no delivery slots available over the weekend. I was able to easily book a delivery for Saturday. They arrived in the morning and my mother was delighted with them. I think I have used Serenata before but will definitely use them more often in future.
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Can't fault the service!

Ordered flowers Friday night- delivered Saturday morning of Mother's Day weekend. Mum pleased with basket of flowers, both variety and quantity. Definately will use again and thoroughly recommend.
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Slightly pricey but that's expected. Otherwise, a fantastic service!

Flowers arrived on time and look fantastic! For the price I expected a few more flowers but I was in a rush, my mother lives 2 hours away from me in a remote location and this company was the perfect solution. What irritates me is the negative feedback people leave regarding the prices. Its an online company that offers last minute orders and delivers nationwide. Of course its going to be expensive!! For those complaining who probably live on the internet get of your sofas and support your local businesses.

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