Reply from Xilo
[REPLY]
- Reviews (2)
- urbang
- 4 Reviews
Fast broadband for power users
Very technical this lot, active on various broadband forums, and they seem to care a great deal about 'power users'.
I'd recommend the speed and price of their Pro16 service (Now Be wholesale I think). No throttling, nice stats package online too.
Only criticisms would be that customer service seems to be secondary to the tech, I've had no response to one email and sometimes the phone support is just a bit 'short'.
On the plus side the customer support staff are based in the UK (yay) and are mostly very friendly.
Also, would be good if one could open an account on the phone, as trying to set it up using the website forms, on a tethered iphone took ages and didn't work in the end, had to go to an internet cafe.
Would be nice too if costs were reduced when moving house, as paying to cancel the service, then paying to begin a new contract isn't too financially or emotionally appealing.
Saying that, the reliability and speed of service made me return.
- Shaun
- 5 Reviews
Great service
XILO are a top company. I've used them for broadband and hosting, and they excel in both. Many of my support tickets have been answered in minutes.
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