Reply from XLN Telecom
[REPLY]
- Reviews (135)
- stefan
- 1 Review
Don't keep you on hold for ages!
Just spoken to one of their customer service staff and they were polite, but most importantly efficient. I wasn't kept on the phone for hours to fix a simple issue.
- Declan Graham
- 1 Review
Appalling company ...do not offer prices quotes and charge excessive cancellation fees
I would not recommend that any one use XLN they do not offer any customer service. Took for 6 weeks to get connected to broadband with them....yes I should have know better at that stage. Prices were to be lower that BT (£45.00 per month with BT) over £85.00 per month when we asked to cancel they wish to charge £329.00 cancellation fee and now they again say they offer better prices than BT. DO NOT USE THEM...they write their own reviews
- Richard
- 1 Review
Staff make the service great
The staff are great, everyone I call up they are patient and friendly and always sort out my problem quickly
- Lucy
- 1 Review
Simple transfer and saves me money
Recently moved to XLN and the transition has been very smooth, probably should have done this a while ago!
- Paul
- 1 Review
Very reliable over the years
Been with them for years now and can count the things that have gone wrong on one hand!
- Trevor
- 1 Review
Working fine at last
Installation took a long time, mainly because of the weather, but now all is fine.
- Michelle
- 1 Review
Highly recomended
I recomend them, I've had nothing but good positive experiences since day 1
-
- Annabelle Avice Esfandiari
- Loughborough, GB
- 1 Review
- Sam H
- 1 Review
Sorted my broadband out quickly
I had an issue with my broadband, but it was resolved quickly and the man I spoke to was polite and knowledgeable - I can't ask for any more really!
- Matt
- 1 Review
Same but cheaper
Everything works as it should do, but it's cheaper than other providers, really happy with them
- Helen
- 1 Review
- Chris
- 1 Review
Great service
Staff are really helpful, but I don't have to call them much as I've rarely had any problems!
- Hakeem
- 1 Review
Very dissatisfied customer
I applied for a broadband connection from XLN which was installed 5 months ago and i have been billed £32 per month since then. However the braodband has never worked because the engineers set up the wrong phone line. When i contacted the service team the first time, they sent out an engineer who configured the line with yet a different line which is not my line. Now i have contacted the service team and they have arranged to send out another engineer to resolve the issue.
I am claiming all my money back that i have paid out without this broadband connection.
Sort it out XLN
Account no.4652756
- Catherine
- 1 Review
Redeemed themselves
After an initial mix up were excellent in dealing with my problem. I had to have new number but that wasn't a problem.
- Vicki Cullinane
- 1 Review
unresponsive to being miss sold a contract
i was badgered by a salesman who know longer works for them, suprise suprise! I was informed that even tho i was in a contract with BT that it'd all be taken care of cost an admin side of things. This was not the case an it is still going on now 3 months later
- Hernan
- 2 Reviews
dreadful and lot irresponsible
I am not sure to recommend this company to you. I has been without service in two different times this lyear 2012 and in the two ocassions XLN failed to resolve my problem in more than 3 o four weeks and after such wast of time they charged me with BILL for lots money more than the usual, as happens now in december when charged me £97.00 when usually pay £ 67 to 76 pounds bill. If i was you I will to think about it. Herman Swan Legal
- Alan
- 1 Review
- Nick
- 1 Review
Simple, straight forward setup
The setup process was painless and the installers were great. There was no problem getting on line and everything is running fine.
- Hari
- 1 Review
Avoid XLN, if you want fast and uninterrupted broadband.
I had XLN Broadband in my two business places for several years, now I have at one place. At a salesman's insistance, I took broadband at my home also. Until recently, service has not been that bad but for the last few months, I have to phone them every now and then. The downloading speed is very low. If you want to make any change in your package, they would immediately renew your package for two years and then, there is no escape.
I must say, staff at XLN are very good and they provide prompt service but perhaps XLN has now expanded beyond their capacity and they are unable to cope with the demand.
- Customer
- 1 Review
- S I
- 1 Review
Mis-Sold Contract!
I was on a 18 month contract which came to an end and I got a call from them who offered me a deal to which I said I'd get back to and want the offer written to me in the post. Phoned back today to cancel to find out that they signed me up for another 18month contract which I never agreed to! Now asking me for a £200 cancelation fee! Terrible service and will be taking this further with trading standards as this is not acceptable.
Avoid!
- Tom P
- 1 Review
- Junaid
- 1 Review
Overall good
Excellent customer services but one thing I was not happy about it is costing me £160 to move my line to my new premises
- John
- 1 Review
No troubles
Since a few disturbing initial problems with broadband setting up we have had no trouble for several years!
- Alison
- 1 Review
Staff are brilliant
Very happy with your customer service, your staff are very proffessional and helpful
- Fatmir Lekgegaj
- 1 Review
- Kevin
- 1 Review
Service doesn't reflect the price
I was sceptical at first, because of the price, but the service is just as good, if not better. Whenever I have a problem it's fixed straight away.
-
- Ammar Hasanie
- 1 Review
Crooks watch out when you leave your premises £299 FINE!!
XLN feel it neccessary to charge you £299 for administration fee when you leave there service and tie you in to a rolling contract without any notice be aware!!! would not recommend to any business or private user stay with someone you can trust!!
- Brian F
- 1 Review
Smooth operator
Simple sales process I was up and running really quickly. Haven't had any problems so far, very pleased!
Informed, detailed answer to questions
I have had an ongoing problem with connections, I was directed to whom I should ask. Then offered other solutions should that not work.
- William Thwaites
- 1 Review
Not very helpfull
Kept going over the same thing because I could not get on broadband
- jethro
- 1 Review
- Phil Croucher
- 1 Review
Could do a lot better. In fact, terrible so far
This line move was ordered over two months ago. The first job number was lost, so I finally create a new one and am told I would get a line on Nov 8th, a month later - no mention of "let's try and hurry it up because we screwed up!"
Line was fitted, excellent technician, but the new broadband is sloooooooooooow - so slow that it take twenty minutes to load half the first page. I am now told it will take 10 days to fix. This is unacceptable - my company is losing business because we don't have communications.
Any suggestions? I sure hope I'm not being billed at the moment or I will be a VERY unhappy bunny
The last time I had a line installed in Buckingham the engineer turned up in Scotland. Go figure.
- john
- 1 Review
Perfect for start ups
Best Service I have come across, no pressure selling and quick to set up, great for new buisness.
- jenny
- 1 Review
Very helpful
Always somebody at the end of the phone and very able to deal with problems
- myriam
- 1 Review
Good most of the time
From time to time my Internet connection drops which can be very frustrating.... gggrrrrrr otherwise I am happy with your service.
- Patricia
- 1 Review
Good service so far
At present have found customer service to be helpful
- mra allcorn
- 2 Reviews
whats new pussy cat????
the song says "whats new pussy cat"..well real people who actually talk to you, thats whats new. its a new contract for me..but first impressions are very good..
- Charles
- 1 Review
Helpful
Whenever I phone I get the information required straight away and my instructions are followed to detail.
- Jeanne
- 1 Review
Great deal!!
Signed up and got a better deal! Fantastic, hope this good service continues!
