I would not recommend that any one use XLN they do not offer any customer service. Took for 6 weeks to get connected to broadband with them....yes I should have know better at that stage. Prices were to be lower that BT (£45.00 per month with BT) over £85.00 per month when we asked to cancel they wish to charge £329.00 cancellation fee and now they again say they offer better prices than BT. DO NOT USE THEM...they write their own reviews
I applied for a broadband connection from XLN which was installed 5 months ago and i have been billed £32 per month since then. However the braodband has never worked because the engineers set up the wrong phone line. When i contacted the service team the first time, they sent out an engineer who configured the line with yet a different line which is not my line. Now i have contacted the service team and they have arranged to send out another engineer to resolve the issue.
I am claiming all my money back that i have paid out without this broadband connection.
Sort it out XLN
i was badgered by a salesman who know longer works for them, suprise suprise! I was informed that even tho i was in a contract with BT that it'd all be taken care of cost an admin side of things. This was not the case an it is still going on now 3 months later
I am not sure to recommend this company to you. I has been without service in two different times this lyear 2012 and in the two ocassions XLN failed to resolve my problem in more than 3 o four weeks and after such wast of time they charged me with BILL for lots money more than the usual, as happens now in december when charged me £97.00 when usually pay £ 67 to 76 pounds bill. If i was you I will to think about it. Herman Swan Legal
I had XLN Broadband in my two business places for several years, now I have at one place. At a salesman's insistance, I took broadband at my home also. Until recently, service has not been that bad but for the last few months, I have to phone them every now and then. The downloading speed is very low. If you want to make any change in your package, they would immediately renew your package for two years and then, there is no escape.
I must say, staff at XLN are very good and they provide prompt service but perhaps XLN has now expanded beyond their capacity and they are unable to cope with the demand.
I was on a 18 month contract which came to an end and I got a call from them who offered me a deal to which I said I'd get back to and want the offer written to me in the post. Phoned back today to cancel to find out that they signed me up for another 18month contract which I never agreed to! Now asking me for a £200 cancelation fee! Terrible service and will be taking this further with trading standards as this is not acceptable.
XLN feel it neccessary to charge you £299 for administration fee when you leave there service and tie you in to a rolling contract without any notice be aware!!! would not recommend to any business or private user stay with someone you can trust!!
This line move was ordered over two months ago. The first job number was lost, so I finally create a new one and am told I would get a line on Nov 8th, a month later - no mention of "let's try and hurry it up because we screwed up!"
Line was fitted, excellent technician, but the new broadband is sloooooooooooow - so slow that it take twenty minutes to load half the first page. I am now told it will take 10 days to fix. This is unacceptable - my company is losing business because we don't have communications.
Any suggestions? I sure hope I'm not being billed at the moment or I will be a VERY unhappy bunny
The last time I had a line installed in Buckingham the engineer turned up in Scotland. Go figure.
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