Yet again good service received! Called customer support to ask why my bill was tooo high and they moved me onto a better package that includes free minutes. Should be saving about £18 a month now - more money in my pocket!!
Just renewed with XLN - they've got a great customer only deal - saved me loads, gives me an all in fixed price - perfect for me. They tell me they have 130,000 customers - is that true? Why are they just quietly helping people like me without shouting about it?
Have been with XLN for many years, customer service I have found to be excellent. I have no reason whatever to complain about anything. I was once sold a new tariff that proved to be more expensive for me, phoned customer services and it was resolved immediately. Billing on line is quick and easy to find and print off if needed.
I have been an XLN user with 2 businesses for 5 years. I recently tried to add Fiber optic business broadband to 1 line. I received the ADSL router and everything worked. My ADSL router stopped working. I telephoned the broadband team and after 3 days of chasing i was informed that my line had been disconnected. I waited for nearly a month and did not receive the fiber optic router. I chased the broadband team and the informed me that i needed a fiber optic router as my line had been upgraded 15 days earlier. I again chased for the fiber optic router and received another ADSL router. I spent an hour explaining my situation to customer services and i received a 3rd ADSL router. I have been telephoning since wednesday and now i cannot get through. I am now going to cancel my DD and wait for them to chase me. I have lost so much money I cannot even begin to work it out. XLN never phone back when they say they will they put you through to dead lines that just ring and they LIE. Do not do business with them. I have been promised this fiber optic router by at least 5 members of staff and it still has not arrived. This whole situation has taken just short of 2 months.
Problem started when I asked xln to transfer the broadband from one line to another (I had 3 phone lines from xln). Instead they ceased one phone line as well as the broadband. I called their customer service and was told that the line was ceased due to a 'system error' while broadband due to severe weather conditions, which I obviously knew was an utter rubbish. I was told several times that someone will call me back to resolve the issue, but they never did.
I would say I was forced to terminate the contract with xln purely because of their awful customer service. I have received a letter telling me that I will have to pay £299 termination charges. I called their cancellation department and explained the situation and loss of business I suffered due to their incompetencies. I was told that I should have given a written notice after giving xln time period of 30 days to fix the problem. Only then I would have been entitled to terminate the contract without paying termination charges.
I have been with XLN for 8 months on their fibre package. Installation went really smoothly the engineer came and installed my router and did some tinkering with the phone box, and XLN text me when my broadband was ready to be used. I'm amazed at how quick the internet works we have 8 people using the internet in the office and it never slows down even when we are all running skype or uploading videos. we're very pleased with what we have and have earned £75 off our bill by recommending XLN to our friends.
My business broadband is been even slower then a dial up connection.been trying to get hold of the xln broadband team for the past 3 hours. The phones just been ringing and then the line drops. you dont know when you ll be connected. i ve wasted 3 hours of my time on the phone waiting for someone to answer, listening to some music. The time i should be spending on improving my business. phoned my account management team . was glad to hear a human voice but i got told that they cant do anything and they will send an email to the broadband support team to contact me on my phone. i waited till 5 pm for someone to phone me back but it never happened.
Bunch of lies at the beginning and they steal your heart! Its a trap. Down fall into it. They will turn around and change your tarif without you knowing and call it "breach of a contract".
Management team are rude and a flock of liars. Liars after another liar just to shut you up. who ever is thinking of joining them.....Think again! I wish someone told me about it, before i fell for their trap.
I've been told that no compensation will be given, along with a strict and complete denial that they sold my information. We moved into a new unit and decided to take over an existing line, saving XLN from losing the contract, but they sold our information almost instantly. We are TPS registered but the calls keep coming.
The information they are asking us to confirm (thompson, free this, web that ect) can only a have come from one place. The only place that knows us at our new address.... and weirdly with a new number is XLN.
We have been in business for three years with a different number and address; we had wished to keep the new line quite to use as a out calling line. They sold our information and we have not ticked any boxes (all done over the phone). If the amount of calls reaches 5 in the next hour we are canceling the contract and going with a decent company like Plusnet (same as old office) that doesn't cheat, lie and deceive its customers. Also we have contacted a solicitor that deals with the illegal sale of our information and they are going to take action against the company.