I have been with XLN for nearly two years and have had no problems until two weeks ago when my internet went down, my business very much relies on internet to run properly. So when i rang up XLN i was expecting the same kind of customer service ive had with other companies (appalling) but to my surprise it was the opposite i spoke to a very helpful man who went out of his way to resolve it and got it back up and running the same day best customer service experience i've had with telecoms.
Since i have ran my own company the bain of my life has been telecoms companies. So when i received a phone call from XLN telling me they could save me up to 40% on my bills needless to say i was more than sceptical. But after some time looking through my bills it turned out they could so i chose to go with them and In the months since switching my bills have fallen by nearly 50% not only that but also my internet speed is now faster than it ever has been.
I have just come across this site as I was going to research for a new line for my mum in her nursing home.
I have had business lines with XLN for quite a number of years now and have always found them to be competitive. Even when I was going to leave for a better deal, they matched it and kept it going.
I do however have to admit that I do not have broadband with XLN, simply because I don't want any interruption in my business like the last time I moved from BT to O2.
I have one line which is 30 something pounds including line rental and ALL phone calls to UK land lines, mobiles and pretty much most International land lines.
This saves us a hell of a lot in mobile and international calls and is the best tariff I have ever come across.
I think people are often too quick to put up the bad with the ease of the internet. I have no shares in XLN or any connection apart from being a customer. Any faults have always been sorted in a timely manner, and my only complaint is occasional calls from their marketing departments trying to sell me more lines or give details of any potential customers. Have already told those who I think would benefit!!
Overall, a happy customer (for phone lines - can't comment on broadband) who would recommend to others.
We are a small company and recently moved business premises. We were at our previous address for 4 years and our telephone number is extremely important to us. We could not transfer the number but were told for a cost of £8 a month we could have a recorded message saying our number has changed. After many complaints by me as they had not implemented this message they decided to put on a call divert on this number to our new number which is also with XLN for no charge. We had 4 emails today from customers asking if we were out of business as the line is no longer diverted and just says the number is unable to accept incoming calls. The old premises are now occupied by someone else and they have taken our number which is so important to us!! I do not know which way to turn as we are losing so much business which has taken years to build. XLN telecom always maintained I could have the recorded message for as long as I require.
XLN telecom have also billed me for line rental with call packages for my old premises when I have not been in those premises for two months. They have said I have to pay this when I was told the initial cost would be £8 per month for the recorded message they never told me I still had to pay line rental. They have also charged me for installation of a new line which I was told was free!! I am fed up of calling them as they give me wrong information each time.
I have 8 lines with this company, 8 business lines. All 8 of them have been out of action since Saturday. I have made more than 20 phonecalls to XLN telecom and still the lines have not been repaired. To make things even worse, every time i call them i have to go through the entire process of telling them the whole story, going through the entire account checks and name checks and address checks, which by the 20th time is really, really frustrating. I have contacted BT to move my 8 lines back to BT and i am posting this review to warn people not to be fooled into switching to XLN Telecom. They really are the worst company i have ever been unlucky enough to deal with. I thought i was saving a couple of quid a month on each line by switching but they have now destroyed my business and i really dont know if i will ever recover my lost customers. Imagine 8 lines all out of order for 4 days now and still out of action.
I considered not going with xln because of all the negative comments on reviewcentre but so far...so good. A lot of people complaining about internet not being installed on time or being slow. We got a great engineer who got on with the job and then helped up with using our own router. which brings me to my next point; the router xln gives you is pretty cheap. i advise you buy a better one, like a belkin. if you're using wifi then ther e are massive improvements to be had by using a quality hardware manufacturer. look for dual or quad band antennas as these give the best signal and minimise interference from other radio waves; like microwaves, other routers or nearby cell towers. i would rather xln gave its customers decent routers...but then i guess you get what you pay for
We're paying 99p a month for line rental!! Our business operates internationally so all our phone calls happen over Skype. The only reason we need a phone line is so we can use broadband. XLN has been excellent, the phone line was setup on time and the bills are exactly as expected. Decided not to go with XLN for our broadband because we have never had any problems with our current provider, and if it ain't broke don't fix it!
Yet again good service received! Called customer support to ask why my bill was tooo high and they moved me onto a better package that includes free minutes. Should be saving about £18 a month now - more money in my pocket!!
Just renewed with XLN - they've got a great customer only deal - saved me loads, gives me an all in fixed price - perfect for me. They tell me they have 130,000 customers - is that true? Why are they just quietly helping people like me without shouting about it?
Have been with XLN for many years, customer service I have found to be excellent. I have no reason whatever to complain about anything. I was once sold a new tariff that proved to be more expensive for me, phoned customer services and it was resolved immediately. Billing on line is quick and easy to find and print off if needed.
Problem started when I asked xln to transfer the broadband from one line to another (I had 3 phone lines from xln). Instead they ceased one phone line as well as the broadband. I called their customer service and was told that the line was ceased due to a 'system error' while broadband due to severe weather conditions, which I obviously knew was an utter rubbish. I was told several times that someone will call me back to resolve the issue, but they never did.
I would say I was forced to terminate the contract with xln purely because of their awful customer service. I have received a letter telling me that I will have to pay £299 termination charges. I called their cancellation department and explained the situation and loss of business I suffered due to their incompetencies. I was told that I should have given a written notice after giving xln time period of 30 days to fix the problem. Only then I would have been entitled to terminate the contract without paying termination charges.