Reply from Xoom Global Money Transfer
[REPLY]
- Reviews (236)
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- Dhiraj Gupta
- 1 Review
Fraud
They used to be a good company but now they started cheating their clients.
they state a higher exchange rate on their website and when you authorize the payment they give you lower rates.
I contacted their customer care and they were very rude and does not even speak proper english. They said rates keep on changing and they cant help. they also denied cancelling my transaction.
How could rate change after authorizing the payment? and still you display higher rate on your homepage?
Pathetic. SAVE your TIME & most important MONEY. Stay away from this company.
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- Steve Eddy
- 1 Review
not to be trusted
Someone used this company to steal $422 from my checking account with my stolen debit card number (hacked from an online ticketing service). It has been three weeks since I contacted Xoom to dispute the charge, and I have yet to talk to someone with any authority to do anything. Makes me wonder if they are part of this fraud by being willing to "look the other way", so long as they get a cut.
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- Kalifa Fearon
- Adairsville, US
- 1 Review
Terrible customer service. Totally messed up my transaction.
I am getting married in Jamaica in July 2013. I have used Xoom to transfer money to someone handling making reservations for me. When he went to pick up the money, he was told that he would not be able to receive $US and therefore the money sent would not be received. Even though I checked my account and they had already put a hold on my account for the full amount + their transfer fees. Instead I was forced to EDIT my transaction and send it to a different bank account. Notice I chose the option "EDIT". Xoom processed both transactions instaed of editing my first transaction. I went ahead and called them thinking this should be easily fixed but no it wasn't. The customer service agent was rude and sarcastic. She said it was my fault because I should have called first and stated there was nothing they could do about it because the money has already been deposited. I asked to speak to her manager and she said, " it doesn't matter if you speak to my manager the answer will still be the same." At this point I was getting furious. She told me that I needed to contact the receiver and have them transfer th money back to me. This is absurd, what if the person did not want to transfer the money back to money? I would be s**t out of luck. Luckily they agreed to help me and transfer my funds. The receiver also felt like they did not care about his concerns either.
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- Stephanie Ericsson
- Saint Paul, US
- 1 Review
DO NOT USE THIS SERVICE!!
A simply wire transfer from US to Canada became a major pain. The $ did not arrive after NINE days... they withdrew the money TWICE from my acct... NUMEROUS PHONE CALLS & EMAILS FAILED TO RESOLVE ISSUE... I had to pay another $35 to my bank to stop payment on the second withdraw... but somehow, they deposited both withdraws to Canadian bank and then sent me to COLLECTIONS! Another $30 to send the $ back to Xooms corporate office from Canada and that was 10 days ago and there is still no resolution... They are unprofessional at least and a rip off at worst.
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- Gabriela Baron Riveros
- Carrollton, US
- 1 Review
Worst service
I try to send money to Argentina. They canceled my transfer without a reason. Please don't lose your time. Choose another company.
- Robert Hahn
- 1 Review
COMPANY SHOULD BE CLOSED, NO REASON FOR EXISTANCE
I TRIED TO SEND MONEY TO A FRIEND IN PERU, THEY SAID THEY DID DO THAT MONEY TRANSFER THING!! DO NOT TRY TO USE THIS SO CALLED COMPANY. IT'S JUST A WASTE OF TIME.
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- Craig Temkin
- Santa Monica, US
- 1 Review
Worst Service ever used.
I've tried to use Xoom a few times now but every time i do there is issues. FRom the indian call centers that hardly speak english to the bounced and constant canceling of transactions GO to WESTERN UNION. pay the little bit more but know its going to work.
AVOID XOOM like the plague. If i could give it half a star i would.
- bernadette
- California, US
- 1 Review
Convenient easy and affordable!
I am using XOOM since 2009,sending money every two weeks to philippines.
And All my transfers have been quick, efficent and dependable. I've never had a problem or an issue with my money transfers...highly recommended!
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- FindAloan Loans
- Birmingham, US
- 5 Reviews
Best Loan Provider Company in UK
Findaloan UK caters to all possible financial needs ranging from car loans to caravan loans, home loans to home improvement loans, anything that you could think off and if you do not have a specific reason you could always apply for a Personal loan with us. A home improvement loan is taken out to get your home improvement ideas funded.
Do you remember that sound that haunts you in anything you do in-house, whispering in your ear consistently about your discrimination in sorting it out?
http://www.findaloanuk.co.uk
Contact Us : 08719562540
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- Mark Renganeschi
- 1 Review
XOOM? HOW ABOUT PONY EXPRESS?
I transferred money using XOOM on Tuesday 1/8/12 to Germany. The money was taken from my account 1 minute after the transaction. I was told by customer service that it would take 1-2 business days to complete the transaction. On Friday 1/11/12 (3 business days), I checked my account and found the transfer still incomplete.I contacted customer service and was promised it would be completed by the end of business day PST.Well after the end of the day I contacted Xoom and asked for a supervisor, who stated that it was in the hands of the german bank system and he really didn't know when it would be available! POSSIBLY MONDAY!!NOT EVEN A FIRM COMMITMENT!! 6 days when the website tells you 1-2 days at the most. Do yourself a favor and spend the extra $$ on a real bank transfer. BTW my friend in Germany doesn't know how he will do through the weekend
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- Bata Krushna Mahapatra
- 1 Review
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- Will Mitchell
- Palm Harbor, US
- 1 Review
One of the worst companies I have ever dealt with...
NOTE TO ALL - LOOK AT THE IMAGES ON THE POSITIVE REVIEWS OF XOOM. XOOM IS USING ITS OUTSOURCED EMPLOYEES TO POST POSITIVE REVIEWS ALL OVER THE WEB IN THEIR DOWNTIME!!!
Xoom is INCREDIBLY difficult to work with. Let me tell you how every one of my transactions goes...
1. Send money through Xoom
2. Xoom calls me immediately to tell me that my transaction is fraudulent, that my recipient is receiving commercial payment, or some other ridiculous excuse
3. Xoom cancels all payments and blacklists all acount associated with the transaction
4. I have to scramble around on the phone for an hour to uselessly tell random employees from random countries about how their system is not working correctly, as these are all legitimate, non-commercial transactions.
5. Go in circles on phone listening to people with slightly different accents read the same exact script, over and over and over again
6. Go to Western Union and do what I was trying to do in 20 seconds.
Xoom is an absolute travesty. They are one of the worst companies I have ever dealt with, and I encourage anybody I know who knows them to boycott them entirely. In fact, the ONE time I got to a Xoom supervisor, he told me that too! He told me to just use Western Union, as Xoom is not very good. I guess I can complain about that customer support!
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- Margaret L Wright
- Niagara Falls, US
- 1 Review
I have complete confidence in the services XOOM provides in money transfers.
All my transfers have been quick, efficent and dependable. I have never had a problem or an issue with my transfers other than forgetting my password which was also dealt with easily and quickly . I would not hesitate to recommend XOOM to anyone seeking to send money quickly with confidence.
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- Emily Tack
- 4 Reviews
Xoom should be called Zoom - we are very pleased!
Because we have had the occasion to send funds internationally, we have a bit of experience with different methods. The most common method, via WU, is always reliable - but costly. For sending money to the countries Xoom covers, we do not think it can be beaten.
Every transfer goes through rapidly, and the notification system they use, is great! Usually, before I can even email the receiver that the money has been sent, Xoom has fired them off an email.
Once the transaction is complete, and the receiver has retrieved their funds, we receive another email, alerting us that it was picked up.
We could not be happier with Xoom, and grateful for the money they have saved us!
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- Kay Calesa Guzikowski
- Ventura, US
- 1 Review
Very reliable and excellent service.
Absolutely, I recommend this to anyone. I have been using xoom years already. I am very satisfied of the service.
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- Blesilda Enriquez
- Orlando, US
- 1 Review
Excellent, fast and efficient service
Trustworthy company, I would recommend this company to anyone.
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- Earl E. Francisco
- Jersey City, US
- 1 Review
reliable and very convenient
send money anytime anywhere. even when i'm on the go, using my mobile phone, i am able to send money in cases of emergency and trust funds will be received right away.
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- Iqar Alonso Cruz-Artois
- 1 Review
easy, convenient & trustworthy
XOOM Global Money Transfer is the first & the only best there is in money transfer transaction. Trustworthy, fast & will give me peace of mind & on top of it all affordable fee. Thank you for providing us this convenient, fast, best service. We could not ask for more. Keep it up.
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- Rebecca Policios
- Murrieta, US
- 1 Review
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- Gus Acob
- Hayward, US
- 1 Review
CONVENIENT AND EASY
Convenient! You can send from anywhere you are -- at your desktop, with your ipad and even with your smartphone. Wherever you are -- at home, at the office, on the road, vacationing, and even out of the country. For xoom, there is no such thing as emergency. In 5 minutes, you can already help someone in need! Good job, XOOM.COM!
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- Mark Rowntree
- Laguna Beach, US
- 1 Review
XOOM GMT IS AWESOME!
i REALLY LIKE USING zOOM BECAUSE IT IS SO EASY & QUICK. aLSO THIER CUST. SVC. REP.S AND AMONG THE BEST i HAVE FOUND.
kEEP UP THE GREAT WORK zOOM gmt
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- Arjay Somer
- 1 Review
EXCELLENT, EFFICIENT, FAST SERVICE
Before, I shifted and used Xoom services, several years ago, I used other remittance companies. I can be classified as a quasi-regular remitter. I would not go back to those other "companies" even if I would be given a 50% fee discount. They cannot beat, Xoom excellent, efficient and fast service. I have been recommending Xoom to my friends, and I would recommend that you give Xoom a try. You will never regret it, and will never, thereafter part company with them. Thanks.
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- Sunitha Nagananda
- Westland, US
- 1 Review
Xoom really makes me Zoom
No complications,Hassel Free transfer, easy process
I have been using Xoom from a couple of months but is truly impressed by there service.
Will surely recommend friends to try Xoom for all there money transfers.
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- Ramesh Gupta
- Denver, US
- 1 Review
Easy and fastest secure way to transfer money to india.
It's the fastest service i found to transfer money to india, better rate than ICICI fixed transfer. Till time no issues and totally safe and secure.
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- Samuel Salter II
- Boynton Beach, US
- 1 Review
Xoom makes sending money easy..
In my mind western union is a thing of the past. Xoom is the new thing.
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- Larry Harris
- Mount Pleasant, US
- 1 Review
Xoom is the best service around
The rates when I started was great and now they are fantastic. I am sending money to the Philippines and my wife gets the money within 10 to 20 after I send it. I will tell my friends about this because I believe they would love to use this service.
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- Joey Eraes
- Fallon, US
- 1 Review
fast... excelent and its safe to send money to the Phils.
I send money to the Phils., via xoom.com and guess what happened? in at least 25 mins. my daughter text me that she already received the money... it's fast and easy to send money to xoom.com... thank you... xoom.com
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- Alfredo Valmadrid
- Los Angeles, US
- 1 Review
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- Marcelo Diaz Bustamante
- Ellicott City, US
- 1 Review
much better now
Before it wasn't the best I have to admit although it was the cheapest. However now is super fast, reliable and convenient, since they have the direct deposit option.
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- Anuj Saluja
- Boston, US
- 1 Review
Wonderful and speedly money transfer system
Heard about xoom from friend and tried , it turned out to be very quick,hassel free money transfer service to any country in world. I liked it.
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- Vivek Kumar Manikala
- Chennai, US
- 1 Review
Its safe fast and easy
Xoom made it easy to transfer money to any place in the world especially through online. Exchange rate is little less compared to its competitors but it comes with its reward referral program which is nice again.
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- Gary Wilson
- Pisgah, US
- 1 Review
the service has always ben greate fast and always easy to use
they have always worked greate for me i have never had to worrey aboute my money being on tome for pickup have always gotten good service i have no reason to look annywhere other than xoom for my money transfer thank u mutch for u service
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- Arun Kumar
- San Jose, US
- 1 Review
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- Nick Maynard
- Douglas, US
- 1 Review
Best service ever!!!
Thank you so much Xoom for an amazing service. Its so fast and easy to use. If money needs sent all I have to do is log in and click send. WOW thank you.
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- Norman Gipson
- Great Falls, US
- 1 Review
Outstanding!
I've used several of the other companies to send money to the Philippines, but Xoom has them all beat!
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- Ramon Rodriguez
- Queens, US
- 1 Review
Fairly fast, reliable, secure and private
It is not instant, but for planned transfers it is great. I compared the cost of doing this the old fashioned way, and it is only about 2 dollars more expensive to transfer to Dominican Republic, but they compensate with reliability, security and privacy.
But also, it is less expensive when quantities are above US 1,000! So yeah, I'd recommend this to anybody.
- Ravi Vallabaneni
- 1 Review
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- Chetan Parmar
- Los Angeles, US
- 1 Review
Good company
Money is delivered very next day, ofcourse we get low exchange rate, we have to bear a loss of almost 75 paise per dollar remitted
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- Robert Cole
- 1 Review
Very quick to set up, use and transfer
Recommend it for any of the diaspora out there seeking to send money around where it's needed.
- Raghu Narayanaswamy
- Northridge, US
- 1 Review
Superb, Faster and Unbelievable
XOOM.COM is the best to transfer money overseas. Faster deposit, quicker response - I use this often and I am very happy - It is better than Money2India/Remit2India (horrible)
I would recommend using XOOM.COM to anyone for doing money transfer the right way.
Five stars to XOOM.COM
