I'm so glad I contacted Yale doors; the service and attention to detail has been top-class from start to finish. The on-line door configuration tool was extremely useful in deciding on the spec of our door, their staff have been superb at each touch-point, and the door itself is fantastic. Highly recommended!
We wanted to change our front door for something more secure and settled on Yale Door after having more expensive quotes from a local company. We went for the '21 day turnaround' installed service option and our door was fitted in this timescale. Fitting took approximately 3 hours and was completed to a high standard - the 2 workmen were courteous and friendly and explained the operation of the keyfree lock. We are really pleased with the quality of the door and love the key free lock. Our hallway is now draught free and much warmer than before. We can thoroughly recommend Yale Door to anyone thinking about a new door.
I'd been looking for a new front door for a while, but couldn't find anything I liked very much. When I finally got to Yale door I was impressed by the selection offered in their web design tool and am very pleased with the resulting door. It looks exactly as I designed it and fits perfectly. Customer service was good throughout and I was called to double check the order before the door was manufactured. Fitting was stress free. The guys arrived when they were supposed to and disposed of the old door etc.
I would recommend Yale door as a company. They do exactly what you expect them to do without any fuss.
Yale-Door had a fantastic website to design and view a custom door providing a preview of how it will look on my house. There was plenty of options to choose from and placing the order was trouble free. The survey and fitting service I choose was competitively priced and the whole experience was reassuring and gave me peace of mind that the brand I was paying for reaped all the quality from it's long reputation.
I would be more than happy to recommend to other people, in fact I already have. They too have already placed the order.
Thank you Yale-Door!
Our process was really easy, we met friendly people and the the fitters made no mess at at all. Our finished door is amazing and we are really pleased we can to Yale Door.
Buy from the web, sight unseen? Family thought us rash. How smug are we now?! Great service...surveyor surveyed when stated, delivered on time and fitted by a pair of polite, friendly and professional brothers, house-trained and tidy. So, price...10/10, service from Yale 10/10,delivery and fitting 10/10. Guarantees reassuring, especially when lock broke 3 weeks in! Yale to locksmiths glitch in communication meant long - really long, all day long, 9.00 am til 7.30 pm long -wait for apologetic locksmith to fit new lock. Anti-snap feature challenged locksmith for an hour - highlighting security of the lock. Have recommended Yale doors to friends and family...share the smugness!!
To be frank I was looking for a new front door that wasn't going to brake the bank but had all the important attributes, after searching the net I found Yale. The door style selection was comprehensive and it was quick and easy to compile my 'virtual' door.
The most important part of buying any door is the installation process and my Yale door was installed by Evander a major firm of locksmiths. Not only did they do the survey but the same person and his colleague fitted the door. The whole process from survey to fitting was less than three weeks and I am delighted with my new Yale composite door. I've had the Yale front door for exactly one month and I still look at it and think, excellent choice!
I needed a new front door, as my old door let in quite a draught, wasn't very secure and looked tired and drab.
It was a big decision when choosing the company to supply and fit my door, but when it came down to it, who better than Yale..? From the initial enquiry to the supply and fitting, the service was second-to-none. We are so pleased with our door, there's no draught, it's very secure and it looks wonderful.
Thank you Yaledoor.
Doors are really good quality and look great. The online ordering quite easy to use and efficient. They do give an express fitting option which costs quite a bit or a 21 fitting option which costs less glad we didn't pay more as the process took about s month. Yale should change this promise and stop charging for it as they clearly can't deliver this. Once fitted very pleased and do far no problems with functionality. Yale did unfortunately send the wrong glass and when pointed out there was some quibbling which I found frustrating when the error was quite obvious however they have agreed to change this now. overall we find the doors meet expexpectations but more honesty needed about ordering lead times or refund customers the large fee paid for your 21 day promise?! ;-)
After an initial good experience with Yale; buying and getting the door installed was a breeze... my door is now faulty and I need it repaired, as its still under guarantee I thought this was going to be a breeze. Wrong.
Firstly, the 0800 number is rarely picked up. On most occasions it will go through to a voicemail where it asks you to leave a message. Only, it hangs up. Awesome.
Understanding the severity of having a dodgy front door, the customer service people said they'd call back. Wrong.
I had to call back 3 times that same day to get updates because they never do call you back. I even tried to use the online chat room, which again is rarely attended. I got through once though!
The fun thing about Yale doors is that there are 3 parties involved, Yale who sell the door, the door manufacturer (unknown to me) who make the door and Evander, the company who fit the door.
Yale won't send an Evander team out until they know what the problem is. I had to email pictures to them, which got forwarded to the door manufacturer who will identify the problem and make a recommendation to Yale.
My door, from what I'm told by Yale customer services who were told by the door manufacturer, was that it was never properly installed on day one. Thats from just looking at the picture so they could be wrong, but its a pretty scary thing for a customer and when you are told, you have to wait 2 days for Evander to come to you, its not something you react well to! Anyway, I was told I would get a call a day later to confirm what time they are coming.
Its now that day and tI'm having to chase them again.
When I did get through, they are telling me they didn't tell me a day when Evander would be coming out and can't confirm when the repair will be happening. They will get Evander to call me to organise a date.
So I'm still left with a front door that is not secure. Any other issue with the door and I wouldn't mind how long this is taking, but I care about the security of my house and my family. If I'd know customer service would be this bad I would never had ordered from Yale.
Evander came out the day after I was expecting them... Seems Yale didn't ring Evander to organise it, as thats what I was told by Evander directly, yet again Yale wouldn't pick up the phone so I went direct.
Now. Evander came out to fix the door. They were there for 15/20 minutes and didn't even fix the door properly! Unfortunately I wasn't home so now I'm back chasing Yale to get this fixed *again*.
What a door!! Solid, stylish and secure.
So easy to order, was a bit wobbly about not touching and seeing samples before buying but the website takes you through the styles, choices and colours.
The fitters were amazing. My partner said he had never seen so much care taken to make sure it was perfect. Well worth the 4 cups of tea and coffee whilst they were here.
And now with our amazing green oak open porch it's the statement I wanted to make.
Many thanks Yale Doors.
I was really pleased to find a site where I could design my own door rather than having to wade through brochures. The pricing was really transparent which was great and I was able to get "live chat" support to answer my queries instantly.
The speed of getting someone out to measure up, and then to come out and do the fitting completely exceeded my expectations.
The fitters were efficient and friendly and got everything done with the minimum of fuss.
Very happy with the results - and would recommend them to others.
I had to reschedule my appointment and they were great about that.
I needed them to work with my glazier and they were great about that too.
The installers kept me updated on everything as they worked away and even saved my stained glass window. I would use them again and it didn't take much time at all and I had a less than standard installation.
Well done guys and perfect service!
Initially felt a bit frustrated that the survey took several weeks to happen. having finally chosen our door online we were keen for it to be installed quickly. Survey went ahead and then the door was finally fitted. Glad we had requested the survey and not opted to measure the door ourselves. Door colour was a bit darker than anticipated but still looked good. Installation went well and the installers cleared up afterwards, taking the old door away. Overall very pleased. The hallway is considerable warmer. Good job that we are pleased with. Our front door looks very smart now.
From the on-line door selection to installation was simple and 'as described and priced'. The dimensions of one of our openings didn't facilitate our first door selection so an alternative was avaiable and equally satisfying. One only comment could be better communication from the fitters (who were excellent, clean and tidy) in that I missed the telephone call to confirm the fitting day and didn't pick up on the answerphone message (my fault) and feel that an e-mail confirming the day and time also would be a good back-up procedure especially as Yale have the e-mail address from the initial order. Small point but maybe worth adopting. Thank you Yale and I will be recommending your service and supply.
Nice looking doors with quality fittings, however I ordered 2 doors and the fitter arrived with 1, so fitted that then went to the depot (18 miles) and fetched the other and fitted that. Well fitted, but disappointed that they're only cat D energy rafting - that should be displayed on website - there's a lot of bumph about 'high energy rating' but not so. Price reasonable but would probably have paid more to have a better energy rating - that was the only downside.
I suffered from front-door envy of a neighbour for some weeks until I plucked up the courage to ask her where she got it from. She mentioned that she got it from Yale Doors, and it was fitted by Evandor. She couldn't praise both enough. Off I went to visit the Yale Website.
The site is magnificently easy to use, even on my iMac, and it allowed me to create a front door to my taste, including colour, knocker, letterbox, and numbering. Once completed, I was called shortly after by an agent at Evandor to conduct a survey at my property to make sure the measurements were all accurate.
The surveyor was extremely pleasant, polite, and informative. The following morning I was contacted by Evandor again to arrange an installation date at my convenience.
A week or so later, the guys arrived to install the door, calling an hour before to advise me of their impending arrival. Again, fantastic guys, polite and friendly, and cleaned up after themselves, even taking great care to make sure all the windows of the door were scrupulously cleaned before they left.
A fantastic service from Yale from start to finish and I can't praise them enough. I would use them again in a heartbeat and would comfortably recommend them to both family and friends.
It reminds me of how service used to be when I was so much younger!
The overal expericence was painless, from the sale to the site visit to installation. A well run company. The fitters were also polite, cleaned up after them and made sure we were completely happy with all fixtures and fittings before leaving.
I was very impressed with the online process and the communication with yale. I have had both front and back doors done, which were both completed in one day.
The price was very good and transparent throughout.
I would happily recommend Yale to anyone who is looking to replace their doors.
From the initial website choosing the door, Survey and fitting all went exactly as it was planned. No issues good communication and all done an dusted within 3 weeks.
Good quality door, looks great and excellent value for money. This really is the way it should be done.
The Warm and friendly service I received from Yale Doors was a pleasant surprise as usually these days it is hard to find a good customer, company service. But I have nothing but praise for Yale Doors Service. I would recommend them to anybody for the quality of there product and there service.
My Yale Door has transformed my property, from both a visual and a physical point of view. Not only is the new door secure, it looks great and most importantly, with winter on the way, it appears to retain heat in a way the previous door could never have.
Have had a first class service from yale door! Reached above our expectations and highly recommend the work man ship of staff and the products!
Transformed the look of our house and now the best door on the street!!
I have recently had a new yale door fitted and went for the full monty keyless lock. The whole process of choosing ordering and fitting was completely seemless and I am very pleased with the product. The online design and ordering webpage was very easy to use and the follow up customer service was very reassuring. The fitters were prompt, polite, professional and thoroughly cleaned up after themselves. Including hoovering away all dust. The product and how to operate it was fully explaned to me and it is simplicity itself. It also looks really good and makes my house look good too. It is also reassuringly secure. I would recommend Yale Doors to anyone.
Design, order and contact with company was easy and smooth. Fitters turned up to measure when estimated and also fitted on time.
Early days to comment on quality but if it matches the rest of the service it will be OK.
First up, my partner and I were wary about going to ANY door company due to all the bad reviews and problems you hear about but after some deliberation we decided to give Yale Door a go.
The process, start to end was easy and simple. The website is perfectly suited to designing your perfect doors (we opted for front and rear doors), including all the details ncessary such as style, colour, glass (including surround), and additional extras such as numbering, letterbox, handle types, all sorts.
So we chose all of that and submitted to Yale Door. We got a confirmation email and then a couple of days later, we had a call to arrange the surveyor to come out and measure up (we opted for this). True to their word, the surveyor turned up as expected and talked us through everything, really helping to settle any concerns of worries.
A couple of weeks later, the doors were ready (they need to be built to the specification you choose). They were delivered, the old doors and frames removed and taken away and the new doors fitted. Absolutely no mess, no bother and no issues. Both doors done in around 6 hours.
We are exceptionally happy, considering our iniital reservations about spending this kind of money on doors and not having used Yale Door before. We have one tiny issue with some discolouration on the inside rear door, which Yale Door are currently investigating but its a far cry from anything problematic or troublesome. At worst, I suspect it will require a little touching up with colour.
So even with the above issue, I have no reservations recommending Yale Door to anyone wanting to replace their existing doors. The entire process, start to end was easy, simple, clean and left us very happy indeed.
If you're in two minds about composite doors and/or Yale Door, just go for it. You won't be disappointed with either.
Yale Door itself is excellent from the moment you purchase to delivery to fitting to aftersales team phoning you. The quality of the door is solid and is definately going to save me money this winter. the door itself is solid, makes the other doors in the street look poor. The fitting is perfect and the quality excellent. Would definately recommend Yale door to anyone. They put a smile on your face.
I had no idea that Yale doors existed until I was pointed in their direction by a friend. I found the whole procedure from designing the door online to arranging the survey, arranging the fitting and the post-fitting customer care exciting, user-friendly and thoroughly professional. I will certainly recommend Yale doors to others and use them again if I need to.
I would have to say that when I originally ordered my new front door I was really worried that I wouldn't like it,how wrong was I.its perfect the fitting was perfect and so is the door.
I would heartily recommend Yale door to anyone considering a replacement front door.
Who doesn't know the name Yale and the reliable reputation, they were our first choice, the web site was top quality and the service from the outset was top notch. We want a second door in the new year and we will be straight back to them.
We purchased a Yale door at the end of February 2013. After a couple of weeks or so the lock was jamming and Yale came and replaced the lock and keys. So for a few months we had no trouble and were very pleased with the door, it looks great. But the outside handle dropped off on Saturday evening! I e-mailed and expected a concerned response this morning as we cannot use the door at the moment and have to enter and leave through the much cheaper, older and still very much working back door. Having not had a response I telephoned and was told everyone was busy but someone would contact me soon - today, tomorrow, next year? I tried phoning again - before 5pm, and an answer phone tells me know one is available. I get the impression that know one actually cares if it works or not! Not at all pleased, considering what action I need to pursue to get a working front door.
We found the whole experience of dealing with Yale and their fitters, Evander, to be faultless. The person I spoke to on the phone at Yale when making initial enquiries was very helpful and once we had decided on the door we wanted and placed the order, installation was only just over 2 weeks later. The door itself, with keyless entry, has been well fitted, looks great and was exactly what we wanted. I would definitely recommend using Yale to anyone looking for a new front door.
Survey carried very efficiently and kept me fully informed. Pleasant staff.
The installation was carried out with care which was reflected in the final installation which had absolute minimal damage to the existing decorations. This was made more difficult due to internal plasterboard battens being attached to the existing doorframe.
Excellent job in all aspects, well done
Found the website really easy to use and it was nice having a picture of the door as I designed it, as well as providing really clear pricings (that other companies do not). Yale door was the most competitively priced and I found the service to be excellent. The door fitters and surveyor came when they said they would and there were no hidden charges. Everyone was very friendly and did a great job. I'm impressed with the quality and finish of the door (always a worry when you order online) and I would not hesitate to recommend to anyone else, looking to replace their door.
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