Yale door reviews

Yale door reviews

Excellent
9.1
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Appalling Customer Service

The door is fine... but the fitting was cancelled two days prior to the agreed date which meant losing a day's work. The fitting was re-scheduled for a Saturday morning and only one guy showed up with a very heavy door to deal with and asked me to help him get it off the van roof (although he in fact did it by himself as I had to take the kids out due to noise and dust). He was supposed to arrive at midday but arrived at 8.45am on Saturday morning. Yale have been utterly disinterested in offering anything whatsoever other than a "these things can happen" comment and an apology. Useless. I'd avoid them like the plague and spend my money with someone who gives a damn about customer service instead next time.
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Good product, appalling aftersales service

I had two doors fitted both installed well and efficiently but one door came with a gold handle on one side and a Graphite handle (type ordered) on the other. This was noted by the installer and I was told a new handle would be ordered and fitted when it arrived.

Months later after continually chasing Evander (the third party installer) a new set of handles were supplied by Yale and Evander arranged for fitting.

Evander came on time to fit the handles but they were of a different style and the wrong colour, so were rejected. It is now over four months since the doors were fitted and still no sign of the replacement handles dispite continual chasing up via Evander. It seems YALE simply do not respond to Evanders requests for the replacement handle leaving me the customer with an unfinished product and fed up with chasing this deficiency up.

So be warned, if anything goes wrong its like speaking to a brick wall.
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Review by confirmed purchaser

Buying a door from Yale was the best experience ever on an internet site. .

I was worried about buying a door from an internet site, that is until I had the 'Yale Experience'. What a delight it was to 'make' your own door. Mind you that only increased my confusion as there were so many combinations to choose from. When I finally decided which door to order I was able to pick a date for delivery so that I could make sure everything was ready for when it arrived. It was delivered on the day I had picked and soon after was installed. It is a delight when returning home to see my new front door. I only hope now that my new front garden will live up to my new front door once it is completed.
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Review by confirmed purchaser

Quick Clean professional

great team of fitters, called to let me know what time they would be arriving. The team were quick, clean and very professional. They made sure the door was working properly before they left and ensured that we knew how to operate the door.
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Review by confirmed purchaser

The customer experience was faultless and the end product very good

I got a few quotes from a few local companies before it discovered Yale doors. I liked the configurator on their website and the fact that I could play around with the design and finish to get the look that I wanted. When finished I was surprised to find the quote was cheaper than the quotes I already had from other companies! From ordering to installation was very quick and the service was very professional. I am really pleased with the end product and the whole experience generally.
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Review by confirmed purchaser

Excellent service lovely sold door 5stars

Quick service excellent product, delivery and instillation was all smooth, would recommend to anyone :-)
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Review by confirmed purchaser

Great Doors!

I was very please with Yale doors, they are excellent quality.
I had two doors fitted by Barry and Norman from Evander who did a great job!
I would highly recommend them.
Thank you for a job well done!
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Awful installation avoid at all cost!

The service and installation were awful. The door fitting was so bad that you could see the screws on each side of the door. The surveyor did not do a good job measuring and the door was not fitted well. Wrong side panels were installed and when I called to share this with a manager he implied that we (both me and my husband!) misunderstood the surveyor!!! I have never been treated like this.
Avoid Yale Door.
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Review by confirmed purchaser

Excellent & joined-up service at each stage - online, phone and installers

It is rare to experience such a fully joined up service - from the simple "build your door" online, to the calls and emails from the Yale team at each stage of the process, right through to the fitters and the door itself, I was so impressed.
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Review by confirmed purchaser

How refreshing! A company that does exactly what it promises.

We looked at the Yale website to order our new composite front door. We found it very easy to design the door on line to suit our style & price range. Within half an hour of submitting our measurements & details someone from Yale had called to check all the details were correct. We were told the new door would be ready 7 days from ordering and would get a phone-call before to confirm and we would not be expected to wait in all day for delivery. About 2 days before I got a phone call to confirm delivery and given a 10am - 12.45pm time slot. Our beautiful new, exceptional quality, red door arrived at 10.10am! We fitted it ourselves so cannot comment on their fitting service but Yale has restored my faith in how good customer service should work.
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Review by confirmed purchaser

Nobodys stealing my pug !

We bought these doors as extra security on our house , my mam left my abusive , violent father after 36 years of marrige , i was worried he would come to my house and maybe try and kick our front or back door in , so i can sleep easy at night knowing i have these fab doors on my house , it also means no one can get in to steal my pug dog either !
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Review by confirmed purchaser

Don't usually do this but WOW what a Door.

Had the door fitted to replace a leaking hard to open hardwood door. What a time to have it fitted with the storms raging in the South West, luckily it was the lull between the storms when it was fitted because that night the door was hit by 70 mph winds and rain. No glancing blows it was a head on assault, the door was brilliant no leaks or draughts and not a lot of noise but sad to say the door frame leaked as it wasn't sealed completely. The installers came the next day and sealed the bit they missed then the door was hammered again by storm force winds and rain, door is fine but we still had a slight leak at the bottom corners of the frame. Yet again the installers eventually came (busy people because of the storms) and sealed everything. Waiting now for the next storm to assault the door and doorframe to check for leaks. To say I'm happy with the door is a bit of an understatement, IT'S FANTASTIC.
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Review by confirmed purchaser

Excellent service from start to finish!

The website to choose your door is clear and easy to use and gives you lots of different options of styles and finished so you can see clearly what you are choosing. Once your order has been submitted you receive an e mail with all your order details and they phone you the next morning to arrange a survey visit. ( we did our order about 11pm).
Before the surveyor arrives you have an e mail and phone call the day before just to remind you of the visit and on the day you get a phone call from the surveyor to say he's on his way. Once survey is done you get another email to finally confirm your order before they make the door.
We had a phone call to arrange a fitting date. We could not make their date but they willingly changed it to suit us.
The day before fitting we had a call and an email and on the day of fitting the fitters called to say they were 20 minutes away.
The fitters were very pleasant and polite and very clean and tidy and left no mess. Before they left they gave a demonstration on how the lock works and made sure we were happy with it all.
They took the old door and window away too.
About a week or so later we had a call to see how we were getting on with the new door and if we were happy with it.
The service we received from start to finish we could not fault in anyway and have already recommended them to other people.
The door, frame and glass are of a very good quality and the price you pay is very reasonable. Would buy from them again without any hesitation.
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Review by confirmed purchaser

Exceptional value for money with a quality service

We were very happy with the overall service received from Yale and their installers Evander.
The brickwork above the door was loose and considered that it would have to be replaced. The installation team took special care and managed to replace the door without the need fr me to replace the brickwork.. result!
Also, of more importance..... my "clerk of works" (the wife) was very happy with the installation and is very happy with the end product. Overall, a good looking door, at a reasonable price installed and finished to a high standard.
Many thnks Yale.
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Review by confirmed purchaser

Fantastic product, service and instillation

I could design the product to all my exact specifications I went from website to door being installed in under two weeks. I have had so many positive comments about the door and I was so happy with the overall experience.
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Review by confirmed purchaser

"Ab Fab"

We should have brought this door years ago ,it would have saved us so much in heating bills and as for the keyless entry system it makes us feel so secure in the knowledge that we are completely safe in our home.
As for the fitting of the door the guys who fitted ours were first class and never even left any mess what so ever,1stClass all round.or as I said before,"Ab Fab".
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Review by confirmed purchaser

Very happy A+

Perfect !!! Fitters arrived on time ... Fitted door without any problems or delay .... Friendley fitters ensuring job was complete and I was happy with their workmanship . Received a phone call after a week of having my front door installed to ensure I was happy with the door. The new door has really transformed my house and their was no problem !!!! A VERY HAPPY CUSTOMER !!!
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Review by confirmed purchaser

Great all round service - Very happy with our door.

Great service from start to finish.
Very helpful and great communication. When we had a slight problem with the locking mechanism they were quick to come out and fix the issue.
Would definitely recommend.
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Review by confirmed purchaser

Amazing web site with great service.

Really enjoyed being able to design my door , Fitting service was excellent and door looks great. highly recommend.

Yale Door Details

0% Finance Available

Upgrading your home with a Yale Door is now even more affordable with our 12 month interest-free finance option. Spread the costs over a year and pay nothing until after your door has been fitted for a whole month. Subject to status.

10 Year Guarantee

Every single door we build is tested against the toughest regulations and comes with both a 10 Year Guarantee against mechanical failure and a 12 Month Guarantee on installation.

Police Approved Security

We're proud to be a part of the 'Secure-by-Design' scheme, a Police initiative dedicated to home security standards.

About Yale Door

Yale Door prides itself on great quality, unbeatable security and stunning style. As one of the UK's leading composite door suppliers, we have a vast range of front, back and side doors to perfectly match your home.

The security of our doors is matched by their long–lasting great looks, with ten colour choices and twenty-two style options, all fully customisable with our easy online door builder.

Yale Door - the name on the lock is now on the door.

Visit Yale door

Contact Information

Call us on: 0800 7879253
We live here: United Kingdom

Category

Yale door is ranked 34 out of 87 in the category

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