Reply from Yellohire
[REPLY]
- Reviews (5)
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- Nathan James
- Corby, GB
- 1 Review
Amazing Service
I have recently helped my parents to move home and needed to hire a luton box van. After ringing round all the usual companies and receiving prices of £130p.d. upwards I came across Yellohire who quoted me £100p.d. I went ahead with this booking as it was the cheapest I had found, i booked over the phone as i hadn't hired a van before and the staff were very friendly and helpful. I received all the relevant paperwork within 24 hours of booking and with plenty of time before the actual hire. I would recommend Yellohire to anyone looking for van rental in the UK.
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- Mark Galliano-Doig
- 1 Review
Amazing at sorting out a problem
I booked a van through Yellohire for moving house. I cannot fault them. Unfortunately, the van was provided by Enterprise who have turned out to be an absolute sham of a company and should be avoided at all costs. Thankfully because my booking was made with Yellohire rather than Enterprise directly, Yellohire did all of the fighting on my behalf.
The difference between a good company and an excellent company is the way in which they try to sort out a problem, which, unfortunately happens from time to time. From this experience I would thoroughly recommend Yellohire.
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- Julie Parry
- Kettering, GB
- 2 Reviews
Really Good and would recommend
Have had to hire a van on several occasions and have not always been happy with the result. Found Yellohire.com and would recommend them to anyone, polite, helpful and cheaper than I had been quoted elsewhere. 10 out of 10
- Peter
- 1 Review
Experience from hell
Booked a long wheel base van online, and received a phone call to say that the long wheel base van was unavailable, and would I like a Luton truck instead? I said, no thanks - I will find a long wheel base van somewhere else. But that was not the end of it.
Yellohire then charged my bank account the hire price for a Luton truck anyway. I assumed it was an innocent mistake and and asked them to refund me. I got an unpleasant email back saying I did hire the Luton truck. But they did agree to refund me.
Sometime later I checked my account, and I saw that they had not refunded me. I phoned them 3-4 times during the next 3 weeks explaining that I had not been refunded, and *every* time, they said someone would look into it, or the person dealing with it was not in, and that I would receive a phone call and email confirmation. Only once did I receive an abrubt voice message saying, "You have been refunded." But I was not refunded.
Finally I decided to go to my bank and arrange for a chargeback. I had to complete a form from the bank's fraud and card disputes department explaining the reason for chargeback, and realising the seriousness of an unauthorised charge, I decided to try once more to resolve this internally. I phoned Yellohire again, and I spoke to the managing director. He once again said "someone will call you in half an hour", and I said, "Hold on. Every time I call, someone says they will call me back, and I don't believe it anymore." I explained very politely that I was in the process of initiating a chargeback at my bank. At that point, the MD of Yellohire got agitated and started insulting me, and even threatened to charge my card *again* if I did not "stop being an idiot". He told me [removed] and hung up. This was the managing director of Yellohire! And at no time was I anything but polite and professional.
Later that day, I received an email from him chiding me for initiating a chargeback and that I should have gone back to Yellohire with my concerns instead! He also refunded me and quoted me a reference number to prove it. A few days later I saw the refund in my bank account. Looking at other people's experiences, it seems that if you use Yellohire and nothing goes wrong and you don't need any cooperation from them - you'll be fine. But God help you if things do not go smoothly and you need to rely on their professionalism to assist you! I must say that besides from the MD, no one else was rude or impolite to me - just unhelpful. From my phone calls to this company, I can deduce that they have no call centre, it's just a few people in an office. They also have no vans of their own, they just broker the deal for other companies.
- dave
- 1 Review
would never recommend for van hire
payed for a van online,it was verified and pickup was arranged,awhile later I had a call to say the the nearest van was now 20 miles away,and they said it would be a meet and greet 5 miles from me,and then told to expect a phone call.The following day (the day I need the van) I had to phone to make sure everything was ararnged.I was then informed they did not have the van size I requested, I then asked for my van hire and insurance to be refunded,the person I spoke to did not seem to care at all about my circumstance,I think it was just a shrug of the shoulders.
I would never use this company again and would advise anybody to steer clear
