Yoox reviews

Yoox reviews

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Customercare - does it really exist ??? Request [#650889]

Just found 2 items on yoox.it I wanted to buy, but no no no not so simple. I get informed that they have one site for each country, so I have to go to yoox.dk for Denmark as they ship only to the country linked to the site.

Here starts the challenge as yoox.dk has not exactly the same items. The items here are clearly more old, and the ones that are similar are min 30 % more expensive.

The 2 itmes I wanted are not listed on the danish version, so I contact the socalled custormerservice, asking if they could ship theese 2 t.shirts to Denmark or list them on the danish site.
No no no - they send me standard answer - clearly no one read my question or bothered to solve the matter. I tried few times more with same result.

So to my knowledge YOOX.COM is a big waste of time.
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Great Service

Great service, quite expensive the shipment charges but quickly and great. Compliments!
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I MIGLIORI!

SONO I MIGLIORI, SONO 8 ANNI CHE ACQUISTO SU YOOX, ADDEBITANO LA CARTA DI CREDITO AL MOMENETO DELLA SPEDIZIONE, RIMBORSANO IN TEMPI RAPIDI, IL RESO E' GRATIS, HANNO MERCE DI OTTIMA QUALITA' E I SALDI SONO SUPER!
GRAZIE YOOX, PERCHE' MI AVETE DATO LA POSSIBILITA' DI FARE DEGLI AQCUISTI ECCEZIONALI ! NESSUN ALTRO SITO DI E -COMMERCE VI PUO' BATTERE!
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OK, but could have been better

Yoox is a quite excellent site, but with some annoyances, such that their customer service is virtually impossible to get answers from when you write to them, and there are no option to call the customer service.
In addition, I find it reprehensible that as a Dane, must pay up to € 50 more for a pair of pants, than those who live in France, I know this because I am in France half the year, and therefore use the site both as a Dane and as a Frenchman, and I'm not talking about shipping costs.
Try to change the language and country of delivery on their site, and see with your own eyes that some of the prices are different.
This is some of what their customer refuses to answer to.
That said, I have only good experiences with fast delivery and easy refounds
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ottimi saldi

Nel periodo dei saldi, si trovano davvero buone offerte.
Sull'abbigliamento è imbattibile, ci sono saldi fino al 70%.
Uno sguardo conviene sempre darlo anche alle novità, perchè le offerte sono davvero buone.
Consigliato!
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site sérieux

Une première expérience positive.
prix très avantageux sur l'article commandé (Yoox.com était le moins cher sur un ensemble de sites visités). La livraison avec UPS a été très rapide avec un bon suivi.
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To much expensive prices

For who know the prices...Yoox is too expensive for old collection. You can find better online! Great service and large choice, but too expensive.
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Super

I love YOOX, mostly their sales bit, and the fact that they have both high-end and budget clothing.
The only thing I could wish for, is that they didn't UPS because they deliver our packages to our neighbor, who we don't know. The first time they sent it back because they didn't know that it was our package.
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Ottimo outlet online

ottimo sito, i prezzi sono da outlet e la spedizione è veloce. Bisogna però sempre rischiare un po' sulla taglia
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Hurtig service

Rigtig hurtig service, når man tænker på at varen bliver sendt fra Italien. Nemt. Ville benytte dem igen.
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Yoox, j'en suis ravis, 100% PERFECT

Vraiment ravis, et toujours autant après plusieurs commandes de fringues.
Toujours bien emballé, commande bien traité, livraison dans les temps.
Ce que j'aime le plus, c'est que je ne risque pas de trouver grand monde avec le même jean, ou le même pull que moi, quand je me ballade ou quand je sors; et pour moi c'est un plus.
Les pris sont très abordables, la taille recherché est pratiquement toujours en stock, plusieurs choix en coloris....
la livraison est gratuite mais qu'à partir de 100€ (dommage), sinon un peu cher pour une livraison standard 1 produit 7,50€, 3 produits 9,50€ (aie aie aie ça fait mal) et c'est le seul petit point négatif pour moi!
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PARFAIT ! je suis ravi

j'ai commandé une chemise, un jeans et des chaussures dolce gabbana 100% buffle pour même pas le prix réel des chaussures.
je suis ravi de ma commande, votre site est super bien fait. le filtre de recherche sélectionner un designer c'est bien, mais il manque un filtre pour sélectionner une catégorie.
A bientôt
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Ottimo assortimento e viva il design!

Va bene, i prezzi non saranno sempre dei migliori. Però, per chi vive come me in provincia, sono una risorsa sotto tutti i punti di vista. Un apprezzamento particolare per il settore dedicato al design (che mi consente di fare regali strepitosi!) +++++
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Très mitigée plutôt en défaveur

Sincèrement je ne comprends pas le succès de ce site.
Il n'y a pas longtemps j'ai acheté un top d'été de marque Eyedoll pour 54 euros sur un site réputé, hé bien....figurez-vous que j'ai trouvé le même modèle chez Yoox....à.....89 euros soit quasiment le double.

Les prix soi-disant "discount" ne le sont pas au contraire!!!
Depuis que je suis au courant pour ces arnaques je ne commande plus.
Avant bon...j'avais trouvé des bottines superbes je le reconnais pour un prix abordable, pour le reste les prix étaient sympas mais la coupe des produits....je fais du 38 et en prenant un taille S soi 36, ça taille un bon 42...
A part ces bottines je n'ai jamais porté les produits commandés car trop grand ou petit et mal coupé.
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Un rêve

Un site de rêve, grandes marques à bons prix d'outlet, grand choix, bonne qualitée ! Seul soucis trop de monde qui y achète, donc toutes belles choses sont vite plus disponibles. Car ils ne possèdent pas bcp d'exemplaires de chaque taille.
Livraison d'Italie en france 4 jours, frais de port. offert il n'y a pas à ce plaindre.
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I migliori

Spedizioni velocissime, servizio clienti ineccepibile, reso sempre gratuito, vastissima selezione dei prodotti. Di meglio, online, non c'è.
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Very good service.

Good service and quickly delivery. Very and Very good!
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Sempre tra i migliori al mondo.

Sempre tra i migliori al mondo per la varietà della scelta che hanno! Veloci e precisi! Certo i prezzi a volte non sono proprio convenienti specialmente se parliamo di capi di stagioni passate, ma se si aspettano i saldi o le sample sale ti porti via i capi ad ottimi prezzi.!!!
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Io mi sono trovata sempre bene

Tantissima scelta e ottimi prezzi, la consegna è rapidissima e soprattutto il reso è gratuito. Ho notato anch'io che sulla versione americana del sito i prezzi di alcuni capi sono più bassi (alcune volte anche della metà) ma questo succede per le marche appunto americane.

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Yoox Details

About this company

YOOX.COM - Fashion & Design. Autumn-Winter Collection Women's. Exclusive selection of Italian and international designers. Fast Delivery & Free Return. Secure payments.

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