Your Move forced the expensive and unresponsive Spark Energy on me, loading everything as extra bills and costs. Their approach to maintenance is laughable - no interest in the tenant at all - leaving me with no heating and hot water for six months, half the electrics not working and leaking toilets. At rental checkout they made up anything they could to take the deposit back. AVOID this company at all costs they are cowboys.
Have no faith in this company whatsoever. We put our property up for sale with them and in our opinion we were misled into signing for additional sales advertising we didn't really need. Trouble is you can't get your money back once you have signed. Our property was advertised at the wrong price and we took it off with them after one week. Have spoken to other customers who all had issues with their additional charges and incorrect selling information. Any reputable estate agents have no additional charges, its usually no sale no fee. Be warned!
After only a short while in the flat it turned out that our flat had a badly fitted window in the sleeping room and because of that there was a problem with dampness. Also, we soon noticed that the floorboards in the whole building are creaking badly. Both landlord AND property agency in Surbiton were notified of the mold issue but rather than getting the problem fixed they just filled their pockets with our money and left us cleaning the mold up ourselves constantly. The only thing we got was a dehumidifier which would allegedly help..... it only increased our electricity bill by a big margin.... the property agency did not do a damn thing about any problem that we reported.
Stay clear of it as much as you can avoid it. Like another reviewer said they care nothing for the tenant, or the home owner, their comfort or convenience. They have their eyes fixed on their own wallet. They will get every little fee out of you and give nothing in return. You are treated as a potential problem from the beginning, regardless if you have 10 years flawless renting record.
If you are thinking of renting using them - STAY WELL CLEAR. Pay more per month rather than go to them - you will live to regret it.
I am not a disgruntled customer because anything bad happened. They simply got on my nerves by their attitude and money making schemes. (can't give details yet until I'm out of their greedy claws)
We rented from Your-Move for two years and as someone who's been renting in the UK for 15 years i was stunned how many hidden fee's there were and how little they did!
The inventory was like a work of fiction, we revised it and sent it back and they informed us it would be noted and updated. Come moving out day, they mysteriously have no recollection or copy of the revised document and work from the fictional document in order to earn themselves a couple of hundred quid.
In future we'll choose to rent from small companies who take a bit of care in their work, Your Move is a well oiled rip off machine with it's eyes firmly on for wallet! Don't expect to be treated fairly if you're a tenant or a landlord. You're both just profit, there for the milking.