Yours Florally Ltd reviews

Yours Florally Ltd reviews

Good
8.7
from 0 - 10
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96 Trustpilot review(s)
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Review by confirmed purchaser

Amazing flowers trully appreciated!

The flowers were beautiful and very much appreciated. Thank you for completing such an amazing arrangement!
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Review by confirmed purchaser

Super accommodating for International customers!

Needed flowers in one day, in one hotel room, for one special person. They made it happen, and were super quick to reply. Thanks!
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Review by confirmed purchaser

Excellent service, quality flowers

I ordered flowers for Mother's Day. The flowers were delivered in plenty of time and my Mother was very pleased with their quality. I recommend Yours Florally Limited as they provide a very good service.
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Review by confirmed purchaser

Very happy with the service and the recipient loved the flowers

It was the only website i could get to deliver flowers on the day I wanted and I was not disappointed, my friend had just suffered a bereavement and I wanted to her to know i was thinking of her, she was really pleased with the flowers when they arrived.
Quick and easy website I was very happy overall with the entire service
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Review by confirmed purchaser

Fabulous Dahhling!!!!

I was very impressed with Yours Florally! Great choice of bouqueys and arrangements
at reasonable prices! Website easy to use and promp delivery!
Would recommend to all!
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Review by confirmed purchaser

Bloomiing marvellous

If you want flowers sent for any occasion try this company.First class service and could not be more helpful
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Review by confirmed purchaser

Our recent purchase

The job was done quickly and efficiently
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Review by confirmed purchaser

Really impressive fast and professional!

I loved that I got an email to confirm delivery of the flowers, and choice to deliver internationally with easy to use site.

I also checked with the recipient and the flower quality was excellent.

I will be using Yours Florally again!
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Review by confirmed purchaser

The flowers were left at the door with no courtesy call to recipient . They only saw the flowers on their way to dinner!

The flowers were left at the door with no courtesy call to recipient . They only saw the flowers on their way to dinner!
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Review by confirmed purchaser

Flowers great, message not so much!!

The most concerning thing for me was that the flowers would arrive on time having ordered them from England and this was carried out in timely fashion and the flowers looked beautiful. My only negative would be when placing the order I was restricted to a certain number of characters for my message. I chopped and changed the message with the only constant being that my name and three kisses would be added to the end. My assumption was that the message was to be typed hence the restriction on the number of characters. I was shocked to find that the card was handwritten, so I dont quite understand the restriction on characters, and both my name and the kisses were missing. I suppose I am just lucky she knew who the flowers were from or it could have turned out a lot worse.
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Review by confirmed purchaser

Really good service

very good experience and delivered right on time, which is very rare these days and when i forgot to add a message on the card they emailed me to check to see if i wanted a message on the card , 10/10 thanks guys.
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Review by confirmed purchaser

Perfect!

Quick, easy to use and the flowers were beautiful.
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Review by confirmed purchaser

Professional quality service.

Ordered flowers for my wife on Valentines day. The order process was simple and my wife was delighted with the lovely flowers. Would have no hesitation is using Yours Florally again. Well done.
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Review by confirmed purchaser

great advice and super service

Owner noted my message was not related to a specific event and contacted me to suggest waiting to the following day in order to send the freshest possible flowers!

Great service, great flowers - highly recommended!
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Review by confirmed purchaser

Good value and quality

My relatives to whom the flowers were went were very pleased with them. They sent me a photo and they looked very good.
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Review by confirmed purchaser

First class service

I placed an order and got excellent service and the recipient was delighted with the floers
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Review by confirmed purchaser

Super service and very good value

I thought I'd left it too late to get a delivery but Yours Florally came up trumps and made an elderly aunt very happy! It was very straight forward to place the order and very good value. Thank you very much.
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Review by confirmed purchaser

Terrible Service

Their drivers don't have GPS or smart phones....... They charged me a delivery fee for non-delivered flowers. Yours Florially let me down. Buyer beware!
yoursflorally.com

Reply from yoursflorally.com

Hi Peter

Thank you for your review, however I do feel it is a bit harsh!

The original delivery address you provided to us was incorrect so we tried to contact the recipient to confirm the correct address. The recipients telephone number however, did not work which left us in an impossible position.

We require telephone numbers for our delivery drivers as many of the addresses we deliver to are very remote, and GPS can sometimes not work. Also, GPS works best if the address you are entering in the first place is the correct address.

We invested a lot of time and effort trying to deliver your order on a very busy Christmas Eve. We did do our best, but as the address was incorrect it made our job very difficult so charging for attempted deliveries we thought, was reasonable under the circumstances.

Please accept our apologies for any inconvenience caused and I am very sorry your experience with us has not been positive on this occasion.

Kind regards

Mary
Founder & CEO
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Review by confirmed purchaser

great service. great people. high fresh product quality.reliable service.

Mary is awesome.
Yours flowerly service put to shame all other global and local competitors.
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Review by confirmed purchaser

not what I ordered

I ordered 13 stem white roses and when I got to mums house and saw lillies and crysanthenums I was extremely disappointed as I know she doesn't like either! Great birthday present NOT! To have her think I ordered what I knew she didn't like so I had to show her the website so she could see what I actually ordered.
yoursflorally.com

Reply from yoursflorally.com

Hi Gillian

I am very sorry that you were not happy with the flowers you ordered from us on the 19th of December. I also apologise sincerely to your Mum as well. I can assure you that the value of the arrangement was the same but unfortunately, as it was a very busy time over the Christmas period our flower supplier could not provide us with all the flowers we needed and therefore, we had to make a substitution.

We were unaware that your Mum disliked lilies and crysanths, so with hindsight we should have called you first to check.

Please accept a 15% discount voucher as an apology from Yours Florally. I know how special Mums are so I hope she understands that it was our fault and not yours.

I hope that you will use us again in the future, as we really do value your support.

Kind regards

Mary
Founder & CEO

yoursflorally.com Details

About this company

Visit Yours Florally Ltd

Contact information

Call us on: 0800 8620678
We live here: Innovation Centre Queens Island
BT3 9DT Belfast
United Kingdom

Category

Yours Florally Ltd is ranked 10 out of 27 in the category

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