Reply from Yoyotech
[REPLY]
- Reviews (19)
- Ethan Goldberg Merry
- London, GB
- 1 Review
POOR!
Over the period of about a year i have purchased numerous components from this store and all most all have had an issue, firstly i bought a new asus 660ti from them, after putting it in my system and playing some games i noticed no frames per second increase from my previous 560 ti, after much research and no results i returned the card, they said it was my motherboard and CPU bottle necking the GPU and that i should either exchange the card for a 7870 or return the card with a 20% restocking fee, even though i specifically asked before the initial purchase if it would work with my asus motherboard and amd a6 CPU. Anyway, they also said that a 7870 would not guarantee a fix for the bottle-necking issue so they said they recommend switching to an Intel motherboard and CPU which should fix the problem, so after spending an additional £250 on the new board and CPU on top of the initial 660 ti cost i returned home and fitted the parts, after the first boot, my computer blue screened and would not let me re-install windows. So i returned to them with my whole pc and told them the problem, they would charge me an additional 60 pounds for the fix and after they fixed it they could not tell me what the problem was as conveniently, the technician was not in, so it could of been a problem with there components and and not my years of experience in pc building.
After booting up the system when i got home i had to re-install some drivers but after a couple of restarts i noticed that it didn't recognize the wireless adapter, so every time i booted up my system i had to install the driver, i then got a free replacement for my adapter from the manufacturer, and the problem still persisted, i then had to purchase a new , different adapter for the wireless to work. later on that year i also bought a headset, and after one week the left ear became quieter than the right one, it was only £20 but still, on a phone call to them they took no responsibility and said that the wire inside must have been twisted and frayed, and said to contact the manufacturer, avoid this place, its a load of con artists who don't care about customer satisfaction, stay well away!!!
- Simon Tee
- 1 Review
Awful Service!
I purchased a Corsair H100 from YoYoTech and after a week or so the pump started to make a loud noise. This problem is a well known problem. I recorded a video footage of the problem on my phone and took this to the store and showed one "tech" guys. They said that it sounded like air bubbles had caused this problem and advised me to bring the unit and replace it. I went home on the same day and brought it back in. I was served by another guy, who said that this pump noise was normal and that he had one of these units in his PC and that is how it performed. I told him that i wasnt happy with this and i asked if i could RMA it through them. He said it would be a waste of time because, if they don't see a fault, then Corsair won't see the fault. He then said that it will INEVITABLE be returned back to me with additional cost. I therefore decided to RMA directly through Corsair. After a couple of days they accepted that it was a problem and I sent the unit to be tested and again, they accepted it was faulty and sent me a replacement.
Such appauling service from YoYoTech. It's pretty obvious that they have hired staff that don't exactly know what they are on about.
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- Chris Tyler
- 4 Reviews
Great service
Ordered a PC keyboard which arrived within 24 hours.
Unlike the three other companies whose websites said they had the item in stock only to disappoint, they actually had it in stock.
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- Tomasz
- London, GB
- 5 Reviews
professional excellent
i been there few times always good stock and help on top of that they deal with my RMA ASUS graphic card in good way :)
- peter
- manchester, GB
- 1 Review
excellent professional.
i have dealt with yoyo on few accasion now. my most recent purchase from them included a pc which unfortunately proved to be faulty. a brief phone call to the tech guys , tried to help fix over the phone, didn't work. Arranged collection of the fault item and i recived a new replacement shortly after a professional bunch of lads that do not beat the bush, what a pleasant refreshing difference knowing that you are being dealt professionaly.
Thank you.
- Jamie
- London, GB
- 1 Review
Great service and stck available to pick up
Been to the shop in London, guaranteed to walk away with a product I need, nearly built all of my pc, always going back for for more help from yoyo guys.
Will be in for the rest of the components.
- John
- 1 Review
Superfast delivery and fantastic customer service.
Ordered a PC system and needed several customizations in the prebuilds that they had. The sales guys were not only helpful in guiding me to the right parts but the technical staff were wonderful in explaining me the pros and cons of each selection.
Ended up receiving a brilliant pc which worked splendidly right out of the box (which was adequately and securely bubble wrapped and packed).
Would definitely buy again and top most on my recommended list. well done yoyotech
- Steven
- Manchester, GB
- 9 Reviews
- Zonti
- London, GB
- 1 Review
Reasonable amount of stock, staff somewhat unhelpful
I visited here a couple of weeks ago and was pleased to find a computer shop that stocks something other than what you can get from Maplin and pay 3 times the going price for something. The shop is not the largest and they seem to be obsessed with displaying a large array of cases for computers rather than making more space for motherboards, cables and other parts.
I made my purchase and asked about casefans, cooling and the sales assistant seemed thoroughly disinterested in engaging me in conversation or assisting. Its poor play as I could probably have spent an additional £100 in there, given the right advice. I feel the staff have the knowledge but are either too lazy or underpaid - or both? to care much about the customers. I will stick to buying online and use these guys in an emergency. I didn't appreciate that my purchase was made, no "thanks" or acknowledgement of the purchase. I just slopped off out pleased with my purchase but not impressed with the service.
Bottom line: Sorry guys - you are competing with online prices which is tough enough in the current market, but have a little more interest in your customers and you might sell more stock rather than staring blankly at your mobile phones and the wall. I just ask for a little consideration, a little service and knowledge. The approach the sales assistant had was as if I was a stranger at a bus stop. Won't be rushing back.
- M Revell
- London, GB
- 1 Review
Worst Customer Service Ever!
"Terrible terrible experience. AVOID AVOID AVOID. Purchased a graphics card (6870) off these fraudsters and upon trying to put this into the system it was too long for the system. This was strange as I had a large mid tower case, anyway I contacted the shop and they advised me to return the card but they would charge me a restocking fee of 20%, simply shocking and clearly a profit margin device as the graphics card had not been used. The shop owner was rude and laughed at me when I came in also advising that all the cards were the same length so they couldn't replace it with something else (avoiding the restocking fee) a little bit shorter. I was quite upset but I got my refund minus the restocking fee. Having done the research I discovered that they had actually sold a non reference card that was an extra couple of inches longer than the main spec. I went into the shop again and I asked them to measure a different brand of 6870 which was much shorter and would have fitted into my case no problem, the rude manager wasn't having any of it and told me it was not his problem, and I would have to pay full price. This was completely unacceptable as I had already given them £37 for nothing. It got heated and I ended up leaving the shop after the manager called me a liar. Do not deal with these con artists. Avoid like the plague."
- Kuzma
- London, GB
- 1 Review
Bought a SYNOLOGY DS411J
Bought a SYNOLOGY DS411J, the polish guy sure knew his stuff on this brand as he gave me step by step info of setting it up correctly. All I know is am glad I went ther because he sold me the right prodcut for want I neede it for, not sure of the polish guy's name, but Thanks
- Melvin Ramdoyal
- London, GB
- 1 Review
Awful Experience, Avoid YOYO like the plague!
These guys have the worse customer service skills I've ever seen.
When yo go in no one is willing to help or answer any questions.
I bought a dell 2209WA monitor and I started having display issues.
When I called the store I was told that the monitor was under warranty under Dell and they would not support the monitor I bought!
When I checked the serial number with Dell it turned out to be a second hand refurbished unit!! Of course they denied this and refused to help me any further.
These guys should not be allowed to rip people off like this but they do and get away with it.
Stay well away from these cowboys.
- Ivan
- Nottingham, GB
- 1 Review
Worst Company I've Ever Dealt With
Ordered a computer case from them and it arrived pre-opened by them with 2 of the 4 fans missing. I contacted them immediately and it took them 4 WEEKS!!!! to replace them.
I phoned them and sent 5 emails, the last of which I threatened to charge the payment for the item back. The replacement parts magically arrived the next day.
COMPLETE SCAMMERS, DON'T BUY FROM THEM.
- Carl
- london, GB
- 2 Reviews
just got more memory
just bought more memory for my PC, now I have 16Gb, when I get more monies will go for 32gb, service am enjoying tghe help these guys give me. not sure why others are complaing, maybe am just lucky am in London so its easy for me to pop in and out
- Robert
- London, GB
- 1 Review
Up there with the worst experience of customer service in my life
I bought a graphics card from this shop which turned out to be faulty, I returned it to them and asked for my money back but they wanted to test it first. I told them the card had a problem with the digital output as the screen would flash even as the computer loaded and this only happened after 4 hours of using the card. I put my old graphics card back in but it worked perfectly so it wasn't something with my connections but I did wonder if there may be a problem with a hardware conflict (although my motherboard was Asus and so was the graphics card).
When I was at the shop I was genuinely interested in whether this was something I was doing wrong to which I barely got a one word response, in fact the guy at the desk seemed to not listen to a word I was saying but they took my details and said they'd call after they checked it.
Two days later I get a call saying they've done 40 hours of tests and the card is fine. So this makes me wonder again if this is something I've done, but as said before I have a working computer and I did check the card in 2 SLI slots; it didn't seem to make sense.
So when I get a chance to go into the shop they brought me the card and wanted me to take it, I said not until I've seen it working to which they gather a group together to decide if I can go to the back office but the guy in charge finally decides to have one of his staff use a display model to see.
Whilst the guy is setting it up I ask the manager what he thinks but again 1 word answers and no help at all, I couldn't believe they run a business like this even if I was wrong which I assumed I was going to be as they'd done 40 hours testing they should try and be nice about it but they clearly thought I was an idiot.
Meanwhile the staff member had set up the display PC and turned it on and it started loading normally. I was starting to think maybe I was an idiot when I noticed that they had used an analog monitor, I questioned the staff member and he assured me that the analog transformer is the same as the digital out which was obviously rubbish, I questioned him further and he then states that the analog part uses less pins than the digital and again very begrudgingly goes to get a digital connector.
Well when he finally tries the digital out on the card lo and behold it didn't work, at this point I feel vindicated but mad as hell, these guys lied to me on a number of occasions, and, had they listened to me in the first instance they could have had a good customer for life instead they get this review. It was shameful really.
- Cacho
- 1 Review
Horrible customer service!!!
Horrible customer service!!!
almost 2 months for give me back my motherboard for the warranty!
Still waiting.....
- Sam Cox
- 1 Review
!The worst customer focus of any company i have dealt with
I wanted to buy a new gaming keyboard. When spending £70+ on such an item i expect to be able to see it first, that’s the point of going to a shop right? If i wanted to buy it without looking i would have paid the 10% less price and ordered it online. The manager of the store was in that day and when i asked if i could see the keyboard, (not use it or touch it ect) he told me they do not open sealed products. This may be standard practise on some items but it still seems short sighted to me. I asked why this was the case and got a 1 liner response from him. ''We don’t open sealed products'' i protested and told him that if i was spending my cash on an expensive luxury product i should be able to see what i am buying. He told me i could look at it but he would charge me a 20% restocking fee. For the mathematically challenged among you that’s a whopping £14. £14 fucking quid for looking at something i want to buy??
I left the shop, very angry. I then phoned after and asked to speak to the manager. When i asked why he thought it was ok to treat paying customers like dirt i got the same 1 liner. ''We don’t open sealed products'' Then silence.... i was waiting for him to say something else, maybe an apology or better reason. I got nothing. Just silence.
I can honestly say i never wanted to smash something as badly as i did after this experience.
Yoyotech are a rude and poorly managed bunch of jumped up little tech heads that claim to produce the fastest systems around. Instead they have managed to create the fastest customer turn off ever seen. Well done boys.
- Craig gardiner
- 1 Review
Worst company
The customer service is shit and they are least helpful. The words they dont know are please, yes, thanks etc. All answers are NO.
They took payment from my card, I had authorisation number from bank but they kept denying that they received any payment. When I said to contact your bank with this authorisation code he said NO. We have all info here and my order is cancelled.
- jeff
- 1 Review
Rubbish company
I strongly advise people don't buy from them. I got a system from them which cost me more than £1000, just in 2 years i had to change 3 psu, 2 motherboard and a graphic card. and frankly they provide none customer services which means they attitude towrds customers are rude and service after sale is even worse.
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