Zalando reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars


Ok so I order some stuff from Zalando, I want it for next week, so I mail them to find out why, 3 days after ordering, the order hasn't been sent. It takes 2 days to reply, and then the reply comes in Danish (ok I live in Denmark but not everyone who lives in a country speaks the lingo, besides I thought English was the world language?), they don't tell me when it is coming, nor do they offer a refund. They just say there is a delay.... How useless is that? And when you order next time we will endeavour to get your order to you on time! I need the goods for next week for a vacation.

A thought for the management of Zalando, what is the point of all the marketing spend? If you can't even fulfil your orders? I know a little bit about Ebsuiness and digital marketing having a masters in the subjects! You are obviously having issues with your supply chain, I suspect you are not holding stock of items.... V bad practice.

So know I'm going to attempt to call them to cancel the order, as if it doesn't come by next week I don't need it. Lets see how that goes.

Note to self, always check the reviews of companies on trust pilot before I order, I wouldn't have bothered had I seen their awful reviews.

UPDATE! So I called them yesterday and they will NOT cancel my order or refund my money!!!! They tell me that my order is almost ready to be dispatched.

Perhaps their CEO Rubin Ritter, should spend more time and energy on running his company, rather than using it talking his stock price up and, on expensive marketing campaigns - Zalando - what a joke!
    TrustScore 4.7 / 10
    40 Reviews

    Reply from Zalando

    Hi Jessica,

    Thank you for writing this review and providing us with feedback.

    Unfortunately, we are unable to provide any help as we can see your order was made from and not

    Although we are owned by the same company, we are two completely different companies with different customer service departments.

    We apologise on behalf of for any poor service you feel you have received, but if you drop them an email at, I'm sure they would be more than happy to help.

    Have a lovely weekend,

    Zalando UK Customer Service
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