The website is so easy to use. I can easily find what I want and the suggestions of what I might like are very helpful.
I had a problem with a pair of shoes, contacted customer service and even though they were worn, they allowed me to exchange them. I requested the exchange 8pm Thursday and the new shoes were here by 2pm on Friday - AMAZING!
There's not much to say about Zappos.com other than the fact that they are the best at what they do. I can get sneakers here in colors not available in stores and at prices that cannot be touched. If I don't like them they will take them back. I ordered a pair of boots for Christmas that I hated, they took them back and issued a credit that I used on another pair and I had them in a week. Really an unbeatable model and company.
when a store offers you a year-long return policy and free shipping on both directions, that's ubeatable. i buy shoes and the occasional bag from zappos on a regular basis and it's always a treat.
AJ Smith found this review useful
I think Zappos is Awesome. The shoe suggestions are pretty accurate, fair prices, speedy delivery, and they can tell me upfront if they don't have my size. This is pretty important for me because I wear an unusual size.
I was all prepared to give out five stars, but I had to ding them for that whole email/password theft thing. I had to change all of my passwords on my gmail and financial accounts because of this mess. Thank GOD I didn't put my credit card information in their system. Anyway Zappos needs to do better than this.
I'm not sure if I love or hate you Zappos - you make buying shoes too easy. Love the site - tons of selection, but with all the right filters so its easy to find what you want. Love the service - free shipping? both ways? In two days or less? What's not to love?
My wallet hates you, but man do my feet look good.
I've purchased several pairs of shoes from Zappos. They have loads of styles, with great descriptions, photos and information about their products. They also offer fantastic customer service, so when I've had to return shoes there's never been a problem.
I can't give them 5*'s tho, because their prices are usually normal retail prices. You're not going to find the amazing deals you want. You will, however, find those amazing shoes you're looking for!
I'm from Denmark, and they do not offer internatinal shipping, that sucks.
- But the customer service was sooo nice, never experinced customer service like that. The "agent" told me that they didn't offer internatinal shipping, but recommended some other sites, even though they are competing websites!
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