Zappos reviews

Zappos reviews

Good
8.5
from 0 - 10
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72 Trustpilot review(s)
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Easy Online Shopping!

Love Zappos! The selection was awesome but shipping took a little longer than I expected. Luckily the customer service was as great as the product and I was able to swap out my size easily. Definitely the way to shop!
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Can't get enough of their customer service

I had to return a gift because the sandals were the wrong size. I had heard of the legendary customer service, but I was honestly blown away. No questions asked, no receipt needed. They pulled up my order and got everything settled right away. Incredible.
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Great service with great collections

Zappos is one of the best stores on the web. I just love their products and the customer service was awesome. Fast delivery with good prices. Highly recommended to everyone.
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Superb customer service, above all expectations!

I ordered 4 pair of shoes on Zappos.com, they were delivered as promised. Only one pair of shoes were mistakenly packed in the wrong size (not the one I ordered) and not the size that was noted down on the packing slip.
Though I never purchased anything on that website before, customer service handled the challenge above all expectations. The person I spoke too was so friendly and service minded, like I have never experienced before.
That company must have some really cool training for their employees and I am one happy customer, who will most certainly visit Zappos.com to find more shoes for my collection.............. regardless what the boyfriend says!
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Excellent Site

Haven't ordered still, yet usability is epic!
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Customer Service needs some help!

Lots of items to choose from, everything from sporting goods to name brand shoes and apparel. I really liked the selection ad the ordering process was quick and easy. However, I had an issue with my order and the customer service agent I spoke with wasn't very friendly. I would use this service again but hopefully I'll speak with someone else!
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One of the best stores on the web

Still consider it to be one of the best shopping sites on the web. Order a lot of shoes just to avoid the hassle of the mall or other stores. Don't buy many clothes or accessories from here but they certainly have a pretty big selection. All in all a very good online store.
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just a bit late delivery.. but still good

i got my package after 21 days.. i think it is so long. the condition of the item is perfect. i like the website but customer service is also a bit late on replying messages
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love it!!!

Great variety of brands, alwayz free fast shipping both ways, 365 days return policy and 24 hours costumer service----> what else can you ask for? Never had any problem, transactions are alwayz smoth and easy -_o.. One of my favorite web sites!!!
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Always great styles and fast shipping

I've never been disappointed with the service. Highly recommended.
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shipping takes way to long

Now i know why they offer free shipping... it take a long time to get your package.
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Easy returns.

I have used zappos about 4 times now. They are excellent with returns, customer service is spotless and they are always friendly and helpful when I contact them. I love this website and encourage all interested to use it
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awesome

awesome happy with my purchase. they are best as always.
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GREAT DEALS, on top brands!!!!!!!!!!!

If you are like most people now a days, you are looking to save as much as u can where ever you can. Zappos has some of the best deals on name brands. You no longer have to pay an arm and a leg for the brands and designer you love!!!!
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love to order from Zappos

My order always comes the next day and if I need to return an item, postage is always free both ways. Also they use paypal.
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outstanding service

Almost always arrives the next day
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6 stars

I heart Zappos to the moon. Every time I order from them I am blown away by their return policy. Of course, I end up buying way too many shoes from them, but hey, it's a win-win.
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good place for compare prices~

yes, i recommend this site for easy compare prices~

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Zappos Details

About this company

Free shipping BOTH ways, 365-day return policy, 24/7 customer service. Millions of men's shoes, women's shoes, girl's shoes, boy's shoes, handbags, men's clothing, women's clothing, Uggs, Nike shoes!

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