zavvi.com poor

very bad customer services spoke to a manager she was very rude ,if item is under £50 and you need to return it,it cant be collected from home,no way i could get to post office with the size of the item i had.manager say to me was there a crackling on the phone couldnt you hear me.

Lidt ventetid, men god service

Har handlet via Zavvi i London et par gange, også i deres butikker. De har et stort lager af varer, selv (for mit vedkommende vigtigt) specielle CD'er og musik DVD'er. En enkelt af mine varer var forsinket, dog blev jeg rigeligt informeret og fik undskyldninger op over begge ører. Rart at handle der, og gør det klart igen!

Ronald wood

it is very good user frendly it went down around january but now is very good i orderd two items expecting them to take about a week but arived the next day the prices are very good aswell

STAY AWAY

STAY AWAY. i an still waiting for a christmas gift ordered from these crooks. they sent the wrong one and so i sent them a message. they never replyied so i called on their premium rate number. they arranged a replacement and a mounth later i still have not recived it.

Incidental my sister also ordered a game from them less than a week after me on a completely separate account and she still hasnt recived anything from them. It was too cheap to waste money calling them and they dont reply to emails, so money stolen.

I WILL NEVER DEAL WITH THEM AGAIN. I have never come across such cowboys, over many years i have ordered off many different unknown websites and never had a problem, bar slowish delivery, with any of them. Seriously these guys are terrible.

What can i do? Cant take them to small claims court as fee is over double the game!! Ill tell you what i will do. i will leave as many bad reviews as possible to stop this from happening to YOU.

Poor customer service

Ordered game for my son as xmas present on 15th Dec ......... not arrived. Emailed five times, no response. Tried phoning customer services but gave up after 45 minutes. Very disappointing service and very disappointed son.

Customer service doesnt mean anything to zavvi.com

I ordered 3 xbox 360 games for my kids on 29-Nov 2009 in plenty of time for Christmas I thought, Still waiting for 2 of them to turn up now 17-Dec,
E-mailed them 2-3 times got response once about the 10-working days line, Anyhow its well beyond 10 days so i phoned up on monday and wednesday took me over an hour to get through and cost me £8 on a mobile and was told by the call centre supervisor that she would send me out some fast track forms that i had to fill in to get these items in time for Christmas.
Well i am still waiting for the forms never mind the items i paid for a month in advance, there is nothing i can do, i am at the hands of zavvi.com who dont seem to understand what customer service is or care never mind any Christmas spirit.
Anybody considering zavvi.com dont bother cause if your order goes wrong you will find yourself at the hands of an un-caring money grabbing machine and the money you thought you saved will be chewed up trying to get some Customer Service which doesnt exist within zavvi.com.

can't deliver, can't be bothered to let you know

Ordered blu ray player on 1 Dec for xmas delivery - listing said 3-5 days but this changed to 7 days. 9 days later I queried as website still said "awaiting stock pick". After I sent 4 messages, I finally got a reply saying delivery would be next week. Then they changed their minds and sent a message saying it was out of stock and my order was cancelled. Why it took 2 weeks to find out they didn't have any in stock I don't know, they shouldn't have accepted my order in the first place. Stay away or risk being disappointed.

RIP OFF

I pre ordered a blu ray disc at £17.95, I checked my account the day after release, the item had still not been dispatched but worse still, the price advertised was now £15.95. I attempted to cancel the order sending a message with my reaason but less than an hour later i got a message to say that it was not possible to cancel as the order had been "prepared for dispatch" and I would have to wait to receive the goods before returning for a refund, to reorder at the new price...duh.
Ridiculous policy and very flippant couldn't care less return messages

Completetly rubbish - Avoid at all costs!

I ordered a simple, everyday XBox controller from them well over 2months ago and they still refuse to give me an expected delivery date.
Their customer service is rubbish and less than helpful to say the least andall that they have been able to do is tell me that the item is rare and is on special order - despite the fact that you can go into any highstreet shop and there are 100's on the shelves!
AVOID AVOID AVOID!!!

Do Not Use Them

Their prices are generally pennies different from Amazon but they take weeks to post things, if they ever get around to it. Ordered DVD's and had to wait 3 weeks to get them. Same items on Amazon were 3 pence more each. I just made a new order with Amazon for 4 Blu rays that are 3 pence more than Zavvi but I got them the next day (turned from my first experience.

JUST DON'T BOTHER USING THEM

Long wait time bad customer service

Very long wait time for shipped items. No track and trace. Wanted to order a games console, which they then asked me to send them information for credit card details and proof thereof. Three days after they received that, they told me they do not ship "electrical" items outside uk. Had some other orders which i cancelled early but they shipped them anyway. First and last time experience.

Worst customer service

Tried to buy a couple of copies of Nightwatch & Daywatch on blu ray. Waited a week, then got an email saying I wasn't allowed to buy more than one. Crazy, thought we were in a recession!

Zavvi - disgraceful returns policy

Total rip-off. Their returns/refund policy is very poor, i.e. none existent for games console - you cannot return a games console even if it was brought a few hours ago.

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