Zavvi reviewed by

Nottingham, GB

5 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

slow dispatch and unresponsive customer customer service.

I recently ordered a new Xbox game Tomb Raider as they were cheaper than other retailers by £2, but it turns out ordering with Zavvi was a mistake.

Over 24hrs later I logged in to find my order still 'processing' and not dispatched. This is incredibly frustrating, when you order a new game waiting for the post is bad enough but adding on extra days because of a slow retailer is unacceptable. Fearful the game wouldn't arrive in time for the weekend I clicked 'cancel order' and gave them my reason, but still I got no response.

So I tweeted them to confirm the cancellation so I could go and buy the game from a local retailer instead. Over 24hrs later I got a tweet back saying they hadn't cancelled the order and ignoring my request they'd charged me and dispatched it regardless.

Now its the weekend and my game hasn't arrived. I regret ordering with Zavvi and which I'd gone to Tesco and paid the extra £2. I suppose if you just want the cheapest option, don't need your item in a timely fashion and don't require customer service, then Zavvi might be ok. But in today's competitive market I find this level of service unacceptable. By ignoring my cancel request and dispatching the game late, they may have secured their sale, but they've lost all future business from me.
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Hayl On Here and Kalle Räikkönen found this review useful
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