slow dispatch and unresponsive customer customer service.
I recently ordered a new Xbox game Tomb Raider as they were cheaper than other retailers by £2, but it turns out ordering with Zavvi was a mistake.
Over 24hrs later I logged in to find my order still 'processing' and not dispatched. This is incredibly frustrating, when you order a new game waiting for the post is bad enough but adding on extra days because of a slow retailer is unacceptable. Fearful the game wouldn't arrive in time for the weekend I clicked 'cancel order' and gave them my reason, but still I got no response.
So I tweeted them to confirm the cancellation so I could go and buy the game from a local retailer instead. Over 24hrs later I got a tweet back saying they hadn't cancelled the order and ignoring my request they'd charged me and dispatched it regardless.
Now its the weekend and my game hasn't arrived. I regret ordering with Zavvi and which I'd gone to Tesco and paid the extra £2. I suppose if you just want the cheapest option, don't need your item in a timely fashion and don't require customer service, then Zavvi might be ok. But in today's competitive market I find this level of service unacceptable. By ignoring my cancel request and dispatching the game late, they may have secured their sale, but they've lost all future business from me.