Good Company 95% of the time but Pre-order games can bring hassle.
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Zavvi to shop with is great and their customer service via twitter is spot on, and always gets any issues fixed asap. My only concern with zavvi is to watch out when pre-ordering games / gaming equipment. I have had issues in the past with one order arriving late and another being cancelled by them ( which was Kinect - Taken too many orders). Other than that i would recommend them for normal every day buying. They also tend to have some great discounts.