Zavvi is nothing more then a bunch of thieves. My experience with them when I placed an order was never delivered. As an international buyer, the window leeway is extremely short to report the item as missing, but due to their infamously slow shipping, an international buyer cannot know for certain if their item will or won't arrive until it's too late.
Customer service does nothing but give the same copy and paste responses and refuses to even give a simple refund for their mistakes. Will never use them again and no one else should either.