The site of zavvi has been on my favourite tab for some time I have been a member for over 5 years and never had a problem with the customer service or delivery issues, this site to me feels underrated and deserves more praise I always look forward to there sales and they offer so much at great value I especially enjoy their Monday sales if I have a little extra cash I do always check what's there for me to buy .
The only quibble I would have to mention is sometimes on a rare occasion I have noticed there products at base value even at a sale page they mention it's a sale price but after the sale over they still seem to keep the price the same price I feel as a consumer I feel a little let down but overall because of the little friction I have had with this site I'm happy to report that zavvi is a fantastic site and 100% reliable.
Was my first shopping experience with Zavvi, and there's lots of goods to choose from so expect to be on here a while and get your cuppa ready. I ordered the complete box set of Desparate Housewives for my daughter this Christmas. I found it easy to order and item came quicker than expected.
Would you ship a box set in packaging as thick as a standard letter halfway around the world? I don't think anyone would, but Zavvi does. 3 out of 3 shipments arrived damaged. When I complained, they sent a system generated reply (if not, then it was a complete idiot), that said "we're sorry to hear you haven't received all your order but if you wait ...". I read about their atrocious CS. They will try and fob you off. My suggestion is contact them through their site, through twitter and through facebook, and don't stop until you are satisfied. They responded to me intelligently through facebook where they offered a 10% discount. I refused and offered to return items saying NO-ONE WOULD BUY THESE IF THEY WERE ADVERTISED 10% OFF for DAMAGED GOODS. They upped it to 33% and I settled. I will never buy from them again unless they CAN GUARANTEE ITEMS WILL BE SENT PROPERLY PACKAGED
JC found this review useful
You won't always get the best prices for products and if you're just browsing it takes ages as there are so many products! However, it is always free post and packing which is brilliant. And then the order arrives sooo quickly, every time - fab!
There was one small problem with my last order - one of the items I ordered was VERY much smaller than I expected. No mention was made of size in the description but the image was hugely misleading. Due to my immediate need for the item I could not return it.
The three pinnacles of an online business, in my opinion, with the exception of customer service (which I haven't had the opportunity to judge). I've had absolutely no issues with any orders and I have confidence in their QUALITY ASSURANCE on any purchase
Solely a steelbook customer here. Zavvi should continue to be the best steelbook distributor in the world but understand that as customers of steelbooks we are fussy. The artwork should be judged by a panel as well as reading feedbacks from potential customers. Zavvi should also note that their preorder system is faulty. Other websites let you change you credit/debit card details even after the initial pre order has been put in. Many friends are complaining that if a problem occurs with their card they have to change the details. Historically you have suggested reordering but the item they have preordered has since sold out. Meaning they lose out through no fault of their own. Not to mention you don't even offer that customer first choice if you find more stock later on. I have also heard you put some items on ebay, this is not a good practice and only fuels more speculation you don't care about your loyal customers. Any special items should be put online at a time when UK customers are more likely to be the purchasers. Historically you have put them up at times when US citizens are more likely to gobble up the lions share of a special product meaning many UK customers lose out. I would even put a priority on UK customers by giving them a 24 hour head start on preorders. I have never had a problem with packaging. Lastly I have heard your customer service team rarely listen to the voices of unhappy customers. I have not been in that position but it would be great if people were treated as if they important to you.
I have been buying BLU-RAY STEELBOOK editions for a while now, it was about 6 months ago that i first bought my first copy from ZAVI, since then i have purchased a number of exclusive editions, to date every order has been received in perfect condition and on release date, i have had no problems with any order,i i would highly recommend them to everyone,
I hope to send for something else.
I understand that the suppliers' stock levels and delivery fulfillments can be outwith Zavvi's control, but once again I have an order in limbo with no promise of any completion date. I rarely have these problems with any other online retailer, and I feel that Zavvi really should tighten up its criteria for suppliers and their ability/record in fulfilling orders.
I have shopped with Zavvi for many years and I did have problems a few years ago but gave them a second chance. Recently they have started a tiered level of delivery which by default goes to express at a charge of £4:95, I unchecked this for the standard free delivery but made the mistake of going back into the shop to check out something else. It then reset itself to the express delivery and when I checked out I was hit with the £4:95 charge, I then received confirmation which showed the charge so I went back and requested cancellation, 10 mins later I received an email I was too late to cancel, total time from ordering to being told it was too late 20 mins. This is from a firm who kept my orders waiting for 4 months and then failed to deliver. I emailed them with the details and received the standard we will contact you reply. 3 weeks later I'm still waiting. Standard of customer service is going down again, together with stealth charges introduced I will be shopping very rarely with them and only if I can't get it else where.
The package did arrive next morning, a bit early as it was a Xmas filler.
My first love is music. I buy a CD a day to add to my collection or to give away as the perfect gift. Zavvi have rock bottom prices and extensive ranges which are great for a music buff like myself. A big up and shout out to all the staff who work there and know their stuff.
I'm so happy with service. So quick and the price wow what I deal I got. For fast and furious box set. It was bought for my son for Christmas . I normally shop on amazon but I admit your service is just as good .
I'm more than happy to buy again I will soon. I hope I've even told my friends and some have bought from zavvi since. Keep up the good work. 5 stars .
I use Zavvi as my main site when ordering blu-rays and CD's, and have shelves of them. I find their prices in general very competetive and so far not had an order cancelled due to stock not being available. Very happy to recommend.
Reserved Version of Fifa 14 in May. Got a delivery Message from Zavvi on 24.09.2013. Today Fifa arrived and is at the customs where i have to collect it because they didn't put the bill outside the package... I will never ever agin buy something at that "shop"...
To reply as a company, please log in to your business account.