Zazzle reviews

Zazzle reviews

Very low
2.9
from 0 - 10
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42 Trustpilot review(s)
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Pointless company

Ordered a card for a special occasion. Not a difficult thing to do, or so I thought.
8 days later and still no card. Why do companies like this survive, given that there are so many offering good, speedy, efficient services???
Total rip off. AVOID.
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High delivery fees and late delivery

How can you get this wrong?
I wanted a card with a birthday card with a picture of Anne Boleyn on. Found it on zazzle for £2.99 only on ordering do you find the delivery cost is £2.77 with a time of 5 - 12 working days! 9 Days on the card still hasn't arrived. Ripped off and given poor service. Avoid zazzle like the plague. Have used moonpig and your own bespoke made stand delivered the next day for a very fair price.
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£35 iPad cover ended costing me £70

I bought an iPad cover for my niece's birthday. I guess the £14.99 delivery charge should have raised suspicions. On arrival at my niece's house, my sister had to pay a £21 fee before the delivery service would release it! Yep, scammed by an opaque company. There was no indication that this product would ship from the USA.

£35 iPad cover + £14.99 shipping fee + £21 customs and processing charge = £70 money I could have spent more effectively.

Aren't there laws against this?
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Such appalling quality of iphone 5 case!

The reason I bought a case was purely for protecting my phone for if I dropped it so it wouldn't smash. I spent almost £40 overall on a case including shipping costs from America, which was really expensive so I expected a very good quality product. What arrived was so disappointing. My phone recently fell out of my pocket as I was walking and the case came off slightly and the front screen smashed! It is definitely not fit for purpose. I am fuming! The quality is so crap it's worth less than £2 and I have since bought a £4 case from ebay which is a million times better and sturdier. What a shambles, crap crap crap crap company and will never use them again. I wish I could have my money back!!
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Wish I had read these reviews!

I ordered special cards for my granddaughters' dancing show. I had no idea they would be shipped from the USA-I would never have ordered had I realised how long they would take to get here-too late for the show .I had to go and buy cards from a shop so the girls weren't disappointed. I have mainly used Moonpig in the past, whose delivery service is first class. Will NEVER use Zazzle again.
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A cynical operation offering low grade products and charging exorbitant shipping

The site presents as operating in the UK and other countries but only reveals freight costs and the reality once you've gone to all the effort of putting the order together. This is clearly unethical. I ordered a single custom mouse mat which had not been finished properly so the surface comes away from the base - it had never been stuck properly. Delivery time also took longer than stated despite costing more than £30 which I wouldn't have condoned had I not been in a rush at the time.
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Super service

I ordered two items on january 31st, and got my confirmation the same day, saying that my order was ready for shipping, and that I would recieve it within 10 - 12 days.
When I hadn't received anything on february18th, I contacted customer service and was asked to please ait until the 25th, and then contact them again if I still haven't recieved my package.
So I contacted Zazzle Again on the evening of the 25th, and they promissed me that they would replace my order and even send it to me Express.
When I got home from Work on the 27th, the original shipment had arrived, and I immediatly contacted Zazzle and asked them to cancel the new shipment.
They replied shortly after to let me know that it had already been shipped, and that I didn't have to return the second shipment, I could keep it.
The replacement order arrived by truck on the 28th which I think is amazing.
They have not charged me for anything regarding the replacement order, and every e-mail I have received has been very polite.
So - Thank you Zazzle - I'll be happy to shop from your site again
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Prompt service and no quibble returns

I ordered two t.shirts (one for my brother and one for myself). Unfortunately the women's t didn't fit as it was too small. I was expecting a lengthy returns procedure but to my surprise and delight they said that I could have a full refund without having to return the item either. I've read the other reviews and it would seem that several people have had a negative experience. All I can do is speak as I find and I'm happy to report that I had a really good experience with Zazzle. Even though they are based in the US my items came promptly.
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Long Delivery....Invoice Sent with cards..!

Sent 2 cards on the 3/02/14 and the 2 Recipients of the cards only received them 2day...Thats 12 days for Delivery, thats too long , especially with it was £2.77 for the delivery..! Then I was told by both people that the Invoice was attached to the front of the cards, stating the price I had payed. How EMBARRASSING....!
Both said the cards were nice...I haven't seen them..!
I had Sent a Birthday card on the 06/02/14 to my uncle and he still hasn't received it yet and his birthday is now, long over...but hopefully it will arrive SOON..! I'm Sure with the Invoice Attached to it..!
Overall not a Great Service...! Wont use again..!
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Don't Use This company stick with moonpig

I ordered two cards for my daughters birthday due to the only company to have good horse picture cards and they said they could deliver within 5 days well i'm still waiting if they don't arrive today will miss my daughters birthday ( I thought 2 weeks was more than enough time to send two cards). They were very expensive nearly £15 for two cards and one of them was a small card but though it would make my daughters birthday, I contacted them the other via email and they stated a load of rubbish about being only 6 working days taking into account ordering on a weekend (I ordered at 7am on a Tuesday). I will never ever use this over priced and very bad delivery service company as they have spoilt my daughters suprise for me and I have had to rush out to find other birthday cards (Without horses on). Thanks for nothing except ripping me off and not even delivering so far. NEVER USE THIS COMPANY stick with moonpig or funky pigeon.
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Inappropriate card delivered to a child

I will never be using this company again. I ordered a birthday card from Zazzle for a young girl only to have a totally inappropriate card delivered. The card which was for a 10 year old was vulgar and full of swear words. How a company can be so incompetent is totally beyond me! At the end of the day, we enter all the wording on their website when ordering, and all they have to do is print it and post it!
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Super nice

Really - can't help feeling sorry for these guys!
I read trust pilot BEFORE ordering but decided - what the h... I'll try, - since I really loved the idea of the product I was ordering as a Christmas present
It was an iPhone cover - and At the same time I decided to order one for myself
The web page has a really nice design, easy to use - you can upload your own photos, change size, font, add text - you name it
I found it very easy and quite awesome! It was funny designing your own stuff -
I ordered only 8 days before Christmas - knowing that they are US- based
I didn't count on the items making it - but they did
The quality is VERY good and I really truly recommend zazzle .... Everybody keeps asking me about my cool phone cover :)
Only difficulty: I needed to send the two phone covers to two different countries.
Zazzle webpage says it's possible, but I couldn't make it work when I checked out
Finally - I had them both shipped to Denmark - and my family sent mine to Spain afterwards - which didn't bother me much
Try them - it's cool stuff!
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DON'T BUY

They make it as difficult as possible to return stuff. Simple message - don't buy from this company...
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Overpriced & horrendous

In desperation for an office secret santa present I placed an order for a mug (irony) but wished I had Googled 'Zazzle reviews' beforehand? :(

As with most people here was lead to believe that the item ordered would be despatched from the UK- this is not the case. Realised too late and not only got absolutely rinsed on delivery charges (10 quid to post a mug?) it arrived way past the intended Xmas period despite being ordered on the 10th December.

To be fair, they did answer support emails fairly promptly though.
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Overpriced, Misleading.

OK, First off before I have my little rant I cannot stress how overpriced this websites products are. It's something like £25 for an iPhone case (you can get a custom one from eBay for about £10!) but after all that they incourage you to go to their UK site thinking that it's made and sent in the UK, think again! It's just a con to make you buy their stuff. Their stuff is made in the US and shipped to the UK meaning that if you buy anything over £15 you will have to pay Customs Fee's. Also, I bought a simple keyring from them and it broke in a day.
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Really wish I had read TP first

Like many other people I've been duped by Zazzle's website which appears to be all UK-based but isn't. Ordered a framed poster for a friend - prices reasonable for the poster and frame, postage high but I figured packing costs on the glass and such would be a little higher. Only when the order was processed did I discover it was coming from the US - so now the cost of postage and the customs charge I just had to pay have put the delivery over the cost of the item and made for a very expensive Christmas present.

Absolutely appalling, will never use them again.
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Website is awful, badly designed and doesn't work properly!

I tried to create a collage mousemat as a Christmas gift, the site wouldn't upload photos from my pc and therefore I was unable to create the mousemat. I work in IT and think the fault lies with a very poorly designed website.
I wasted 1/2 an hour of my life on this before getting the product I wanted from the boots website for a much cheaper price.

Update- I contacted Zazzle about my issue and explained that I was using a Windows 7 computer with all the latest updates and most recent software. They replied "please make sure that you are using the most up-to-date versions of Zazzle-supported browsers: Internet Explorer 9 or higher" Seeing as the most recent version of Internet Explorer is 11 and I stated I was using the most recent software I can only assume they didn't read my email or couldn't be bothered. Either way not only is the website awful but the customer service is useless. Can I give no stars?
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Truly awful experience

I ordered an IPad cover, being under the impression the company was UK based. This was over a month ago, and still no IPad cover, no response to my emails and, surprise, surprise, they are US based. Their site promises 3 -4 days dispatch time. Maybe their days are longer over there…..Will never use them again and this only goes to show that if you want good service, support the local company's as at least you can get hold of them if you have a problem. As for Zazzle whose site creates the impression they are local based - very misleading and can only assume it is a one man operation being run from someone's garage.
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MISLEADING !! .co.uk ?? Really in USA !!! What a Con !!

Ordered a pet bereavement card for my mum....over a week ago....still not arrived ....which I thought was strange as the high £2.75 charge for postage should have meant a 1st class delivery time....now realise the misleading con that this company are not UK based but US based !!
So now, my poor old mum is just coming to terms with her loss - and then in 2-3 weeks time ( or more from what I have been reading about this sham of a company ) she will get her card - no doubt upsetting her all over again !! ABSOLUTELY DISGUSTED...Why are Zazzle conning people like this - ITS IMMORAL.
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Good customer support but crappy product.

The product does not look like those I ordered. The prints are in different colors and printed in a wrong place on the shirts (Almost on the lower back). After receiving 24 not acceptable shirts I contacted Zazzle customer service. They gave me some good options: Getting my money back or getting some new shirts. I gave them a chance and ordered some new. They are not better than the first once, unfortunately.

I think they have the best of attentions and they are very friendly, but they need to get their shit together and work on the quality of the products.
The shirts you design on their website does not look at all like those you will get.

I can imagine the main problem is that you order from UK but the production is in USA. Maybe they have some communication problems.

They still get 2 stars for being friendly.

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