We recently experienced some communication barriers related to a nonprofit's exempt status with regard to retail taxes but they were overcome with one phone call from Eddie. Product is excellent but would invite Zazzle to carefully review the first tier customer support to not lose executive customers who will order with frequency.
I purchased $150. worth of LOL t-shirts on 12/1/2013 for my handicapped son for XMAS. On the 17th of December I had the temerity to ask them where my stuff was. They sent me an email stating that the order would be processed and shipped out 10 days from my email asking where my shirts were. In other words Dec 27th. I replied to that email stating that 27 days from the date they received my money to ship t shirts was ludicrous. They responded my cancelling my order and refunding my money to my PayPal account. They took just long enough so that I couldn't order t-shirts from anyone else to get them in time for XMAS. Of course it will be another 5 to 10 business days before that money shows up in my PayPal account so they will have held my funds for almost 30 days and delivered NO PRODUCT!!! I'm not sure if I've ever dealt with such poor business people and the ethics of alley cats. My only suggestion to people reading this is to beware this is a totally unethical business group.
Bought five or six men's shirts (none of which I customized myself.... they were already premade) from Zazzle. Out of the 6, there were two which I didn't like once they arrived. One was my fault for not seeing there was an additional printing design on the back which I didn't want; the other, I did not want because the printing was a little blurred. I emailed them to let them know that I wanted to return the two shirts for my money back (for just those 2 shirts). Instead of making me return them (and in the process having to pay for return shipping charges), they said they would just give me my money back while not even requiring me to send them back. What was more impressive (or maybe just a dumb mistake on their behalf) was proceeded to RETURN MY MONEY BACK FOR THE ENTIRE 6 SHIRT ORDER and not just the two shirts I wanted to return.
While it's possible that (given that I purchased them during the holiday season) they didn't make me return the shirts for a refund because they felt they did not have the staffing to deal with returns during what is probably their highest order volume of the year, I will give them the benefit of the doubt here that they were doing it out of pro-consumer business policies. I definitely owe them one there.
Only other issue was the it did take about a week and a half before I saw the money back on my online credit card account. Not excessively long either though. And it did take about a week or so from the order date for the shirts to arrive.
This year I ordered several Christmas gifts from Zazzle. It was easy, and entertaining. Shipping was fast and everything I ordered was quality. 'I'm very happy with everything. I'm a Zazzle Store owner and I highly recommend purchasing gifts and items for yourself. Also, if you have hard to buy for people on your gift list....worry no more, you'll find the perfect gift at Zazzle every time. Thanks Zazzle, Chuck Kevlar Vest www.Zazzle.com/kevlar1968 'AcCiDeNt ArT''
I ordered a clock, but because of the limited design tools it was unclear what I would receive. I contacted them for clarification, stating that depending on their response I would cancel the order. They said they would get back to me within 24 hours. They did not. By the time they did contact me (after I sent another message) my item was already shipped, and it was not what I wanted. But they will not refund the full cost, even though if they had got back to me within the time frame specified by their own policy, I would have cancelled the order and I would not be in this position of having to pay anything. Now I am out 30 bucks. I should have researched this company before I decided to give them business, because they have a lot of negative reviews, and just reading the ones here, it is pretty clear that most of their positive reviews are written by Zazzle employees. Keep away from this company. Do not give them your hard earned money.
What a terrible over all experience. Build the card was not intuitive or easy. But the biggest complaint is the shipping! I place my order on a Thursday night, it was completed on Friday and cued to ship. I am now 7 business days ( 11 days total) from placing my order and still NO CARDS! I placed a Shutterfly order a day later and received it via USPS 3 days (1 business day) later. I know 3 people with the same Zazzle experience. Avoid this business unless you don't care when/if you get your product.
I ordered a couple prints in varying sizes of some of my art to sell at an art show. I ended up ordering very close to the date of the actual show because the local print shop I had originally intended on going through ended up falling through for reasons that I'm still a little hazy on. Nonetheless, Zazzle had great prices and impressive processing speeds so I decided to try them out. Unfortunately, my prints arrived the day after my show, but this was due to their Quality Control team flagging my prints because there were dimension issues with my prints (a tiny white margin on the top and bottom of my images). My delay at responding to this flag resulted in my order being shipped out the next morning as oppose to that afternoon. I was in contact with Zazzle's Customer Support throughout the entire process and they were incredibly helpful. All phone calls were followed up with emails within minutes of me hanging up the phone, and when I explained my situation, I was refunded my shipping costs to a lower rate. My experience with Zazzle was incredibly positive. Fast printing times, helpful and friendly customer support and when the package arrived, the prints were shipped safely and the prints looked gorgeous! (In all honesty, I had never seen my art that large before and I was definitely happy!) I recently started working in digital medias and this was my first venture into making prints for merchandise. Truly gratifying to see all that effort repaid in full. I will definitely be using this site again for future prints. I strongly recommended trying them for yourself.
We needed a card that represented our business name. Not only did Zazzle have a perfect one - that had several that fit into our theme! Easy breezy - 1- 2 -3 and they were done! Shipping in less than a week and BAM we were in business! Love things that are no hassle! Thank you Zazzle. We are ordeing more things for our company! ~ Glitzygrl.com
I Love dealing with Zazzle...They offer another Market for me to sell my Artwork and so far, my customers are happy and I am very happy with the finished products...Good Quality Printing! Quality merchandise and I love that this site makes money for me, without a monthly fee like alot of other artist websites...Thanks alot Zazzle Team! Gina
I have used Zazzle for over ten years. The process and products are great unless there is a problem. When one encounters a problem, the usual Zazzle response is to send a form letter, then to deny the problem exists, and not bother to fix the problem. Sometimes after much debate, the staff realises the problem really exists and that someone who has been a customer for years and designed thousands of products on their site is not an idiot. Then the problem might get fixed. Zazzle seems to be updating their design process all the time, and many problems occur because updates are implemented without proper testing. Change for improvement is usually good, but many of these changes are just for the sake of change, and the user has to relearn how to design and order with the resulting slow down in the process. Zazzle would do much better by learning to fix reported problems rather than making "improvements" than are usually only changes with no benefit.