The topper looks good on the bed in our spare bedroom. It will be first tested over the holidays when our guests arrive. The star rating may change after we get some feedback from our guests.
I bought the king sized version of a mattress topper thru Living Social .When I tried to access their website I couldn't get thru. When I called their "help line" I got a recorded message from someone who could hardly speak English telling me they would get back to me. After a few days I received an email repeating the original instructions which never worked in the first place!
In total frustration I called Living Social and luckily a very well versed young lady helped. Even with her help it took us almost 1/2 hour to wade thru the mess.
I would NEVER order from these people again! I'm disappointed with the product also. It did not look like it was pictured.
I ordered a mattress topper and this is the worst product I have ever ordered my entire life. First of all, it took several weeks for my product to arrive, and when it did, I was gravingly disappointed at the product. I would never order anything from Zen bedrooms.
My husband and I were thrilled when we got two memory foam pillows for $50. They did not ship out for about a month, but we expected that since we also got our mattress from Zen and it was the same wait time. The pillows seemed amazing at first.. They are lightweight and shaped so your neck and spine are in the proper position if whether you are on your back or side. After 3 days, our pillows (especially my husbands) began to sink in where our heads were. This sink hole never went away after we were done sleeping on them. They are poor quality and we are very dissatisfied with our purchase. We will stick to Tempurpedic pillows.
I got the 2" mattress pad. I was a little hesitant with some of the other reviews, but the pad came very promptly and I was kept up to date with frequent emails.
I'd highly recommend this pad to anyone who is looking to make an improvement to their existing bed.
This mattress topper is not as nice as another one I got. I was solicited to upgrade and didn't but then that wasn't the deal on Living Social was it. It took forever to arrive and now that it's here I am quite disappointed with it. I would not recommend this vendor or this product.
I was very skeptical of a topper for my mattress but I am glad I bought this one. I have had 4 mattress in the last 10 years due to my husband's back issues. He has to have it rock hard where as I like it softer. We thought a number bed would solve our issues but that was not the case for me. I tossed and turned all night and never felt like I slept that is until I slept on the 3 inch tempered topper. This item saved me from having to buy my own bed and sleep in the spare bedroom. I did not notice a smell like some have reported but I was a little frightened of how the mattress came rolled up and all out of sorts. Trust me just roll it out and it will go to its original shape within 12 hours. Best investment I have made to stay sleeping next to my husband.
I was sold a product that I did not receive, I believe I was sucked into the bait and switch deal. I ordered my 2" queen size memory foam mattress pad trough Living Social for the cost of $89.00. The original cost for this product was said to be $299.98.
My first concern was on the web site it is said to weigh 15 pounds. My package weighed not quite nine pounds! to me this means the product I received was not the same density what was sold to me.
My second concern was, when I opened the package my supposed luxurious mattress topper was packaged in a black trash bag with packing tape around it. Not impressive at all, it looked as though it came from the thrift store.
My third concern is that it stated on your website "Wrapped up snugly within a quilted zip-up cover" . Which I did not receive
For $89.00 it is probably worth just that, it is a far cry from luxury, which is how it was marketed!!!!!! I contacted customer support and they told me "there was a mistake on the website, we apologize for the misleading information in the description field". That was the the end of customer support.
I would as of this moment never recommend this company. I have yet to receive my product and I even upgraded. I ordered it 6 weeks ago and paid immediately.
The LivingSocial voucher I purchased was for a 2" topper with a zippered cover. The product I received did not come with a cover. When contacted, the merchant admitted to an incorrect link in the offer, but my request to send a cover have been unanswered. The topper IS comfortable and I haven't had any issues with it.
Love the bed. Spent 400 dollars for a king on living social. I guess it was originally 1700. Like it so far. Good value.
I ordered the 2 inch mattress topper based on the write up that this was a great topper. Mediocre at best would describe it once received and opened up. Before shipping company tried to sell me a 3" topper instead of the one I ordered. I wish their focus was on selling quality toppers.
Purchased the memory foam mattress topper for my daughter who has scoliosis. My father came to visit for thanksgiving and used my daughters bed. He loved the mattress topper and said he slept better than he had in a long time. We're getting him one for Christmas.
Was very surprised when it arrived in a box but when it opened and spread on my bed it just was huge and excellent , I hope it stays long and memory foam experience improves my sleep
I got a great deal on my Zen 3 inch King size mattress cover from GroupOn and I cannot recommend it enough. My back does not bother me anymore or hurt when i first wake up. I received my order sooner than expected and the minimal contact I have had with Zen I found them to have prompt and courteous support. Thanks Zen!
I originally ordered my mattress on 10/27 and just received the mattress on 12/2. Not only was this a horribly long time, the communication from Zen was terrible. I was told to expect email communication within 2-3 weeks, and received none. I then was told to expect the shipping information within another week, and received none. When I inquired, I was told that there was a delay. And that was all. After another week I finally received a shipping notice and tracking number. Once the mattress was actually shipped it took less than a week to get to me.
If I had known from the beginning that it would take this long, I would have been fine with it - but Zen lied, mis-led, and provided no communication throughout the process.
I have had the mattress for 2 nights now and it is great. High quality, and extremely comfortable. I purchased the Luxury Memory Foam with Cooling via a Groupon.
My husband and I were soo excited to receive our new mattress from Zen Bedrooms. I have neck and back pain and wanted something with good support so I could actually sleep through the night. We got our mattress, let it sit and expand, and I knew right away we hadn't got what we'd hoped for. Luxury mattress?? I have never slept on anything so uncomfortable in my LIFE. I thought I'd give it a chance but it was more painful than I even thought it would be. I thought maybe I was too light to sink down in the mattress like you're supposed to but even my 180 lb husband said he felt like he'd slept on the hard ground all night. I cried all morning both from pure disappointment and from the pain of sleeping on it. I've felt may other foam mattresses and this is no where CLOSE to as nice as those. Now I've tried to contact Zen Bedrooms and asked what I could do and haven't heard back from anyone.(Of course now that it's expanded, shipping it back will cost half of what it cost me to buy in the first place) I have NO idea how it has so many good reviews--everyone that has come over, we've shown it to and they are aghast after feeling it. We can't even sell it to anyone else bc no one wants it. A complete and utter waste of money. Guess I'll b sleeping on the couch until I can find a new mattress. Buyers beware!!
Delivery was prompt and the mattress was more then expected in size and the quality.My wife and I were pleased with the purchase and the ease in which everything was handled. If future purchases in bedroom items occur we will definitely look to Zen first !!
We desperately needed a new mattress, as the one in the apartment we're renting was so old you could feel each individual spring and it needed two duvets under the bed sheet to be bearable. We both said we'd try the double mattress as it was on offer for an excellent price and memory foam has a lot of advantages. There was a little confusion regarding delivery, but it was only delayed by a day and was nothing compared to the reviews I had read about waiting weeks for delivery. Mattress was quite uncomfortable when it was first tested (freshly unrolled) but was comfortable enough a few hours later and was very comfortable a few days later. Since I've never used one before it may have just taken me a while to get used to it.
Overall very happy with the mattress, it's not too hard to cause discomfort and also not too soft to make one feel confined or feel as if one is sinking. Delivery was very quick relative to the product and I'm very glad we chose to buy it.
I received my double memory foam mattress which was quite expensive approx one week ago and I have been very disappointed.
The mattress came sealed in plastic packaging and in a card board box, however it has a mouldy smell (as if the mattress go wet/damp). The first night I slept on the mattress I was over whelmed by this awful smell. My partner reported he could not sleep on the mattress a second night and we therefore removed the mattress. I tried using fabric odour removal spray and this only disguised the smell for a number of hours. Prior to the delivery of the mattress, I was looking forward to a comfortable nights sleep. However, the purchase has been a huge disappointment. I could not recommend your products to a friend or purchase any further items.
I have written two emails, rang the United States around 4 times and left a voice message. Our mattress arrived with the packaging open on the corner and so the mattress had become soiled during transport, also it was not a mattress worth the specified amount on the website so as I had not actually taken it out of the packaging it would have been no problem to return it which I asked you repeatedly to do. YOU DID NOT RESPOND IN ANY WAY
This bed is awesome! I don't really sleep on my back normally just because I'm never comfortable, but I find myself falling asleep on my back! Definitely don't toss and turn as much as I do in my old bed!
After ordering our superking size memory foam mattress we we're advised delivery would take 4 weeks which is a great delivery schedule however, we were thrilled to receive our new mattress a mere two weeks afterimage ordering. I would definitely recommend Zen bedrooms as we have never slept so well since getting our mattress. The claims are so true you cannot feel any movement!
I ordered the incorrect size and there was no issue changing my order. The product arrived at the agreed time and it has given us such restful nights. The deal I got wad aazing.
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