It is a great product for a good value. The mattress is comfortable, firm and helps improve sleep quality. No doubt about that! However it took about three weeks for the product to be dispatched before shipped. Also the warehouse put an irrelevant address label on the package even though I verified my correct and complete address from Zen's confirmation email. It was undelivered as originally planned and I had to call UPS to track the package and confirm address. It was quite a hassle during the post purchase customer experience, but the mattress itself is a great quality product.
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