First off, I have not had any problems with the company and the rating is for the company. They took my Groupon for a King size bed and delivered it in around a month. The bed itself has a lot to be desired in my opinion. It is comfy when you press down on it, but laying down, I did have back aches for the first couple of days (don't anymore). I think I just need to break it in, which is fine, but still kind of sucks. I've had it for around a month right now.
Had a smell for around a week, but it wasn't that strong and I ended up sleeping on it the first night anyways. Shipping and packaging of the item was pretty awesome and easy to deal with.
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