Upgrades and payment methods may not be 100%, but the products and service are.
I used some LivingSocial vouchers for some great deals; however, I had some issues on the website with upgrading the mattress I ordered and getting the payment to go through (ended up having to use PayPal because it the website was not excepting any of my cards). This delayed by order's arrival for by more than a week, but the customer service department was responsive and helped me work through the website issues eventually.
The products themselves have been great. The combination of the memory foam mattress and the memory foam topper may be a bit of overkill, but it is incredibly comfortable and I'm hoping it will last for years.
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