I ordered this product 2 months ago and still have not received it. The only response I have received is that UPS lost the package however it never even left the facility. Two weeks they have been researching with no solution. This is not something as customer I should be involved or worried about. A new package should have been sent out to me. Anytime I have ever had an issue with another company similar to this, it was resolved with a new shipment as soon as possible. I don't believe this is reputable company based on my experience. Update: After posting this review, [name] got in touch with me right away and they gave me a 20% refund and dispatched another topper that was delivered promptly. I am not sure why this wasn't done the first time however. The product comes in a black trash bag so the presentation could be better. However, my son has no complaints about the mattress itself. Overall, I got a good deal on it so I am updating to 3 stars. Still, I haven't had this much hassle in getting a product before and I don't understand why this company cannot be reached by phone.
After posting my less then stellar review I was contacted by Julia in the customer service department. Julia did everything in her power to make things right. I appreciate the effort . I can see that folks have had mixed reviews for this retailer but I would encourage you to give them a chance. It's hard to be a small business these days and treating customers with respect can be rare. These guys are rare ones.
I used some LivingSocial vouchers for some great deals; however, I had some issues on the website with upgrading the mattress I ordered and getting the payment to go through (ended up having to use PayPal because it the website was not excepting any of my cards). This delayed by order's arrival for by more than a week, but the customer service department was responsive and helped me work through the website issues eventually.
The products themselves have been great. The combination of the memory foam mattress and the memory foam topper may be a bit of overkill, but it is incredibly comfortable and I'm hoping it will last for years.
I bought the king sized version of a mattress topper thru Living Social .When I tried to access their website I couldn't get thru. When I called their "help line" I got a recorded message from someone who could hardly speak English telling me they would get back to me. After a few days I received an email repeating the original instructions which never worked in the first place! In total frustration I called Living Social and luckily a very well versed young lady helped. Even with her help it took us almost 1/2 hour to wade thru the mess. I would NEVER order from these people again! I'm disappointed with the product also. It did not look like it was pictured.
I have been blown away by Zen Bedroom's fantastic customer service. I had an issue with something and a customer service representative got in contact with me and immediately resolved the situation. This is not your ordinary company! They care about each and every one of their customers and make you feel special and important. Thank you for the quality of service you provide.
I got the 2" mattress pad. I was a little hesitant with some of the other reviews, but the pad came very promptly and I was kept up to date with frequent emails. I'd highly recommend this pad to anyone who is looking to make an improvement to their existing bed.
I was very skeptical of a topper for my mattress but I am glad I bought this one. I have had 4 mattress in the last 10 years due to my husband's back issues. He has to have it rock hard where as I like it softer. We thought a number bed would solve our issues but that was not the case for me. I tossed and turned all night and never felt like I slept that is until I slept on the 3 inch tempered topper. This item saved me from having to buy my own bed and sleep in the spare bedroom. I did not notice a smell like some have reported but I was a little frightened of how the mattress came rolled up and all out of sorts. Trust me just roll it out and it will go to its original shape within 12 hours. Best investment I have made to stay sleeping next to my husband.
The LivingSocial voucher I purchased was for a 2" topper with a zippered cover. The product I received did not come with a cover. When contacted, the merchant admitted to an incorrect link in the offer, but my request to send a cover have been unanswered. The topper IS comfortable and I haven't had any issues with it.