Zenbedrooms reviews

Zenbedrooms reviews

Good
8.6
from 0 - 10
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Review by confirmed purchaser

Very helpful

Very helpful and quick service
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Offered to help as I was unhappy with the product.

I ordered a Zen Mattress through Groupon. It was not to my liking personally, and I wanted to send it back to exchange it. Zen Bedrooms was helpful and came to my aid, offering to fully refund me for my mattress.
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Review by confirmed purchaser

Great service; great product

Nice website; easy ordering; prompt delivery; excellent product.
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Review by confirmed purchaser

Ok overall / Took over 2 months to receive

I ordered this product 2 months ago and still have not received it. The only response I have received is that UPS lost the package however it never even left the facility. Two weeks they have been researching with no solution. This is not something as customer I should be involved or worried about. A new package should have been sent out to me. Anytime I have ever had an issue with another company similar to this, it was resolved with a new shipment as soon as possible. I don't believe this is reputable company based on my experience. Update: After posting this review, [name] got in touch with me right away and they gave me a 20% refund and dispatched another topper that was delivered promptly. I am not sure why this wasn't done the first time however. The product comes in a black trash bag so the presentation could be better. However, my son has no complaints about the mattress itself. Overall, I got a good deal on it so I am updating to 3 stars. Still, I haven't had this much hassle in getting a product before and I don't understand why this company cannot be reached by phone.
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Review by confirmed purchaser

Great mattress, delivery takes time

They do make clear that the mattress takes weeks to arrive during the order process. It does take weeks.

Great mattress, though.
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Review by confirmed purchaser

Zen lived up to its promise and delivered our memory foam mattress pad for our bed in the time promised. We are very pleased with our purchase, and the excellent price we paid for it. Thank you.

We recently ordered a memory foam mattress pad from Zenbedrooms.com and were very pleased with our purchase. The price we paid was a discount and the product is good quality.
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Review by confirmed purchaser

THERE WAS A PROBLEM, BUT THEY SORTED IT IMMEDIATELY

Ordered a double duvet, unfortunately it did not arrive. contacted Zenbedrooms and they immediately dispatched another one which I received promptly. Very happy with service and product.
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Review by confirmed purchaser

Made good

After posting my less then stellar review I was contacted by Julia in the customer service department. Julia did everything in her power to make things right. I appreciate the effort . I can see that folks have had mixed reviews for this retailer but I would encourage you to give them a chance. It's hard to be a small business these days and treating customers with respect can be rare. These guys are rare ones.
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Review by confirmed purchaser

Had a rough experience but they made it right!!!!

When you are doing a lot of business, mistakes happen. I had a rough experience but they promptly did everything they could to make it right! Thank you Zenbedrooms!
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Review by confirmed purchaser

Upgrades and payment methods may not be 100%, but the products and service are.

I used some LivingSocial vouchers for some great deals; however, I had some issues on the website with upgrading the mattress I ordered and getting the payment to go through (ended up having to use PayPal because it the website was not excepting any of my cards). This delayed by order's arrival for by more than a week, but the customer service department was responsive and helped me work through the website issues eventually.

The products themselves have been great. The combination of the memory foam mattress and the memory foam topper may be a bit of overkill, but it is incredibly comfortable and I'm hoping it will last for years.
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Review by confirmed purchaser

Topper looks good but not yet tried!

The topper looks good on the bed in our spare bedroom. It will be first tested over the holidays when our guests arrive. The star rating may change after we get some feedback from our guests.
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Review by confirmed purchaser

Not an easy purchase

I bought the king sized version of a mattress topper thru Living Social .When I tried to access their website I couldn't get thru. When I called their "help line" I got a recorded message from someone who could hardly speak English telling me they would get back to me. After a few days I received an email repeating the original instructions which never worked in the first place!
In total frustration I called Living Social and luckily a very well versed young lady helped. Even with her help it took us almost 1/2 hour to wade thru the mess.
I would NEVER order from these people again! I'm disappointed with the product also. It did not look like it was pictured.
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Review by confirmed purchaser

problem with pricing

purchased product on Living Social they initial charged me full price.
Had to cancel order ; they made correction and charged discounted price
and I accepted product .
The product is excellent
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Review by confirmed purchaser

Good

Customer service is excellent and able to resolve any issues or concerns.
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Review by confirmed purchaser

great

no more back pain
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Review by confirmed purchaser

bought as gift

I purchased thus as a gift, s it has not been used yet.
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Review by confirmed purchaser

Extraordinary Customer Service

I have been blown away by Zen Bedroom's fantastic customer service. I had an issue with something and a customer service representative got in contact with me and immediately resolved the situation. This is not your ordinary company! They care about each and every one of their customers and make you feel special and important. Thank you for the quality of service you provide.
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Review by confirmed purchaser

I CAN SLEEP!!!!

this 3" topper is just the ticket. I would toss and turn all night, now I sleep and no pain!
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Review by confirmed purchaser

Love this mattres pad!

I got the 2" mattress pad. I was a little hesitant with some of the other reviews, but the pad came very promptly and I was kept up to date with frequent emails.
I'd highly recommend this pad to anyone who is looking to make an improvement to their existing bed.
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Review by confirmed purchaser

saved my marriage

I was very skeptical of a topper for my mattress but I am glad I bought this one. I have had 4 mattress in the last 10 years due to my husband's back issues. He has to have it rock hard where as I like it softer. We thought a number bed would solve our issues but that was not the case for me. I tossed and turned all night and never felt like I slept that is until I slept on the 3 inch tempered topper. This item saved me from having to buy my own bed and sleep in the spare bedroom. I did not notice a smell like some have reported but I was a little frightened of how the mattress came rolled up and all out of sorts. Trust me just roll it out and it will go to its original shape within 12 hours. Best investment I have made to stay sleeping next to my husband.

zenbedrooms.com Details

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Zenbedrooms is ranked 41 out of 109 in the category

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