I got a great deal on my Zen 3 inch King size mattress cover from GroupOn and I cannot recommend it enough. My back does not bother me anymore or hurt when i first wake up. I received my order sooner than expected and the minimal contact I have had with Zen I found them to have prompt and courteous support. Thanks Zen! Josie
I originally ordered my mattress on 10/27 and just received the mattress on 12/2. Not only was this a horribly long time, the communication from Zen was terrible. I was told to expect email communication within 2-3 weeks, and received none. I then was told to expect the shipping information within another week, and received none. When I inquired, I was told that there was a delay. And that was all. After another week I finally received a shipping notice and tracking number. Once the mattress was actually shipped it took less than a week to get to me.
If I had known from the beginning that it would take this long, I would have been fine with it - but Zen lied, mis-led, and provided no communication throughout the process.
I have had the mattress for 2 nights now and it is great. High quality, and extremely comfortable. I purchased the Luxury Memory Foam with Cooling via a Groupon.
My husband and I were soo excited to receive our new mattress from Zen Bedrooms. I have neck and back pain and wanted something with good support so I could actually sleep through the night. We got our mattress, let it sit and expand, and I knew right away we hadn't got what we'd hoped for. Luxury mattress?? I have never slept on anything so uncomfortable in my LIFE. I thought I'd give it a chance but it was more painful than I even thought it would be. I thought maybe I was too light to sink down in the mattress like you're supposed to but even my 180 lb husband said he felt like he'd slept on the hard ground all night. I cried all morning both from pure disappointment and from the pain of sleeping on it. I've felt may other foam mattresses and this is no where CLOSE to as nice as those. Now I've tried to contact Zen Bedrooms and asked what I could do and haven't heard back from anyone.(Of course now that it's expanded, shipping it back will cost half of what it cost me to buy in the first place) I have NO idea how it has so many good reviews--everyone that has come over, we've shown it to and they are aghast after feeling it. We can't even sell it to anyone else bc no one wants it. A complete and utter waste of money. Guess I'll b sleeping on the couch until I can find a new mattress. Buyers beware!!
Delivery was prompt and the mattress was more then expected in size and the quality.My wife and I were pleased with the purchase and the ease in which everything was handled. If future purchases in bedroom items occur we will definitely look to Zen first !!
We desperately needed a new mattress, as the one in the apartment we're renting was so old you could feel each individual spring and it needed two duvets under the bed sheet to be bearable. We both said we'd try the double mattress as it was on offer for an excellent price and memory foam has a lot of advantages. There was a little confusion regarding delivery, but it was only delayed by a day and was nothing compared to the reviews I had read about waiting weeks for delivery. Mattress was quite uncomfortable when it was first tested (freshly unrolled) but was comfortable enough a few hours later and was very comfortable a few days later. Since I've never used one before it may have just taken me a while to get used to it.
Overall very happy with the mattress, it's not too hard to cause discomfort and also not too soft to make one feel confined or feel as if one is sinking. Delivery was very quick relative to the product and I'm very glad we chose to buy it.
This bed is awesome! I don't really sleep on my back normally just because I'm never comfortable, but I find myself falling asleep on my back! Definitely don't toss and turn as much as I do in my old bed!
After ordering our superking size memory foam mattress we we're advised delivery would take 4 weeks which is a great delivery schedule however, we were thrilled to receive our new mattress a mere two weeks afterimage ordering. I would definitely recommend Zen bedrooms as we have never slept so well since getting our mattress. The claims are so true you cannot feel any movement!
The bed is stiff, gives me back problems. I argued with them over email for a month before they decided to ship out a shitty 2inch memory foam that I'm still waiting for, for weeks now. Dnt but from them