Last week I was telephoned by someone from Zenith Home Improvements. On asking the person why they hadn't consulted the TPS list, they accused me of being rude. I asked for my name to be removed from their list. About half an hour later I received another call from this company (a different person); a similar conversation ensued. Today I received yet another cold call from them.
I am reporting this company to the TPS. They have succeeded in ensuring that I shall never do business with them should I need the services of a home improvements company in the future.
On letting a Zenith representative in to discuss repair of a window previously badly fitted by them. Was quoted £2000 but was obvious he was trying to get us to replace all of our windows. On being told he was wasting his and our time, he still kept trying to persuade us that we needed to have a quote. Eventually had to put his briefcase on the doorstep to make him leave.
I was phoned 2 times and told that it was not a sales call. Then I was phonesd for a third time and badgered into aggreeing to a "free" quotation for a new front door as Zennith had a "Consultant" in our area. I was lead to believe that this would be a quick and painless exercise....
The quotation took the best part of 2 hours, even though my wife pointed out that we were rapidly runing out of time and patience. Eventially I was presented with the quote which was extortionate! Their quote for a front door was twcie the amount I paid to have bi-folding patio doors fitted to the back of the house. £4200 (before discount) for replacing a wooden door with uPVC is a joke - this requires less than one days labour so the profit margins must be huge.
The "consultant" insisted in waffling on about windows even though he could clearly see that they have been replaced within the last couple of years. Quoting for a door shold of been a case of :
1: Measure Door
2: Present choices available
3: Provide cost
The consultant from Zenith's approach was:
1: Talk about local shops / sport centres/ bus soutes etc
2: Talk about warranty and how great their other products (that I had no interest in) are
3: Talk about their warranty
4: Talk about some local shop discount card
5: Talk about how they have a higher percentage of satisfied customers that Apple (really I doubt this very much)
6: Slag off any local builders or companies
7: Show examples of local company adverts and state they are misleading (they were probably made up by Zenith)
8: Give some scare stories about how dodgy local companies are
9: Hand over a peice of paper with the shockingly high quote, stating that it is valid for 2 years
10: Phone his boss (probably his mother) and negotiate a "discount"
11: Knock about 20% off the quote and state that price is only valid for the next 10 minutes
12: Slag off local companies some more
13: Give a hard luck story about having to drive 40 miles especially to the quotation (I was told he was already in the area!)
14: Accept that today there will not be any money changing hands, and demand the written 2 year quote is returned.
15: Finally leave
AT NO POINT WAS I SHOWN ANY PHOTOGRAPHS OF DOORS!
Moral - never let this buch of high pressure jokers with 100m of your property!
We had Zenith to install our windows including a 12ft bow window on the lounge. The engineers arrived promptly and fitted all the windows in a day. The level of service was second to none and they cleaned up as they went, even mindful of the plants in my garden. They took all of the old widows away, and asked if everything was to our satisfaction before they left. I would recommend them to anyone.
The products only took a couple of weeks to manufacture following the survey, and were then installed quickly and efficiently with very little disruption. The installers were friendly and polite and left the house as tidy as they found it. The windows and doors look absolutely beautiful, I cannot imagine that they could look any better. We chose the white Georgian design, and my daughter says that it looks like a dolls house! The quality and workmanship is outstanding and I would have no hesitation in recommending Zenith to anyone considering home improvements.
THE SERVICE FROM ORDERING TO FITTING WAS FIRST CLASS.
THE WORKMEN WHERE VERY TIDY AND PROFESSIONAL.
THE QUALITY OF THE PRODUCTS WHERE EXCELLENT.
I WONT HESITATE TO RETURN TO ZENITH TO BUY AGAIN.
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