ZiiP GameStore reviews

ZiiP GameStore reviews

Excellent
9.8
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Crap, slow service. Promised to send straight away and failed to do so...

Had purchased a 3 month subscription for my PS4. Got told once passed through security and paid I would receive my code. Passed all security, took my money and even spoke to a staff member and still failed to send me a code. I used the playstation store to get my code after being let down by this so called great company. Will not be recommending any of my friends to this company at all. Stay clear and don't use, you will only feel let down by bogus claims as they won't be able to deliver. Lets say what they have got to say about this…

Managed to now speak to the managing director over this, promised a 50% refund and my code within the next hour. Still waiting for the code and he has said they are issues with them being transferred in his account from one to another. One unhappy child went to be without playing his ps4 before bed. Been waiting since November to get him online as I haven't had the money since buying the unit. Heard great things about this company on Trust pilot and couldn't be more wrong about the service I have had to day!.

A man is true to his word but after tonights experience I am un certain that it could and would happen again. Many thanks for the compensation as it goes along way to building bridges. Many thanks for your help. Feeling frustrated!!! :(

James has now gave me a 100% refund and apologised for what had happened, he had assured me this was a one off and will not happen again…Happy now to mark this 5 stars as customer service has been fantastic!
ZiiP Ltd

Reply from ZiiP Ltd

Hello Richard.

I've sent you a detailed email with what happened to your order tonight. As you can see from other reviews, it is not something that occurs on a regular basis - as it was a failing in our procedures that are now being amended.

As a goodwill gesture for this one instance of delayed service, I have issued your PSN card by email and also refunded you 100% of the transaction value. However, I would like to state that your experience does not reflect how we operate or deal with customers on a day to day basis.

Please accept our apologies.

James
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Customer service at 9pm on a Sunday!

Ziip processed my order within ten minutes on a Sunday evening. Unfortunately the code they sent didn't work. I emailed them and the problem was sorted out within a few minutes that same evening.
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very good

easy to use takes a few minutes!
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Still Execllent!

I hadn't bought a game for quite some time, but with BF4 and my Birthday happening about the same time this was the first store I thought of, and I'm glad I did! Great price and an easier way of payment than I remember. I didn't think It could get better but it did.
Nice one ZiiP!
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Ziip your self up and go buy a new game

My husband has been part of Ziip forum for several years and up until now I have always gone on the high street to buy his games but now with Ziip having the best prices around and also buying points its definitely the place to buy games its a good way to support independent companies. I have even started to recommend it to my friends who other halfs play games as well. Very quick response and delivery to give the whole service 10/10.
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Great prices and first class, speedy service.

What more can I say really, ordered BF4 and received my key within 24hrs, well before launch day. Only ever had to deal with customer service once, on a previous order, and couldn't fault them. Without a doubt a great online retailer.
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GREAT STORE FOR CHEAP GAMES.

This is a great store i have bourght a fair few games from these and the customer service is great.
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good service and good and friendly assistance when needed

game code came straight away and when i needed assistance they were very helpful and friendly- recommended
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Recommended

Was unsure about ordering from here before (was ordering a digital copy of a game) decided to give it a try after seeing so many good reviews. Order came through very fast, was simple to use and saved money compared to other places! Recommend using this company, and I think I shall be using it again =)
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Excellently fast, Great Prices, Highly Recommend

I really do rate ZiiP, the gamestore has fantastic prices and quick service. The ZiiP management team are knowledgeable and polite. The community that is run alongside the store is a brilliant hive of gaming activity.

Thank you ZiiP! will highly recommend you to friends and family.
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Fantastic Service

Saved just under £10 and received the key within 10 minutes, no problems installing the game very good will certainly be using them again.
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Review by confirmed purchaser

20 minute wait for my key - worth the wait. Not to mention the competitive price!

20 minute wait for my key - worth the wait. Not to mention the competitive price!
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Review by confirmed purchaser

Great online purchase experience.

I've made multiple purchases with Ziip GameStore now and they continue to impress me more with every purchase. It's not enough that they provide some of the best priced games on the net, the ease of purchase and follow up service is top flight. Ziip GameStore will continue to be my first stop for safe online digital game downloads and I'll keep recommending it with confidence to anyone looking for a great deal.
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Review by confirmed purchaser

Ideal service

Great, quick service, and a great price too. Would highly recommend.
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Review by confirmed purchaser

Cheap and reliable. I'll be using it again!

Was worried it might be a scam but I had the game code in 10 mins and downloaded with no problems.
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Review by confirmed purchaser

Bargain and 100% legit

Bought a steam key with dlc of magicka for real cheap, steam key came quick and legit :)
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Review by confirmed purchaser

good and fast

there was a checkup problem (from my bank) but was solved fast.
really good website
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Review by confirmed purchaser

Fast and cheap

after transaction it did take around 5 min and I got the key
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Review by confirmed purchaser

No issues!

My BF4 code arrived just in time for me to preload the game for release date!

Thankyou Ziip
ZiiP Ltd

Reply from ZiiP Ltd

Hello Kyle.

I responded to your review with an attempt to address your concerns on Monday 26th August at 12:51 - but I have had no response from yourself. The email I sent may well have gone into your spam folder. Would you mind having a check for it?

If it isn't there, I will post my reply up here so you can see it.

Kind Regards,

James
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Review by confirmed purchaser

Freakin' Awesome

I have to admit, I was pretty cautious about buying from the site at first because their prices are so insanely cheap, but I took a chance and everything went smoothly. This is gonna be the first place I look for downloads from now on :)

ZiiP Ltd Details

About this company

Visit ZiiP GameStore

Contact information

Call us on: 07730376782
We live here: WARWICK HOUSE, ERMINE BUSINESS PARK, SPITFIRE CLOSE
PE29 6XY HUNTINGDON
United Kingdom

Category

ZiiP GameStore is ranked 10 out of 343 in the category Computer & Accessories

ZiiP GameStore is ranked 4 out of 65 in the category Gaming

ZiiP GameStore is ranked 1 out of 23 in the category

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