I've been a smoker all my life from the age of 14 (I know it's not politically correct!) and a bit of an outdoors type,camping/hill walking/survival training/rock climbing etc. I have probably purchased or been given (as presents) about 3 or 4 Zippo windproof lighters but never used their Life Time Guarantee before. I just got another one instead. My last one, that was given to me as a present was in 1999,by a very special person. It's took some hammer,been engraved by me with a vibro-pen,got my initials some graffiti & my telephone number on and looks like s*** outside, battered & scratched. It finally gave up the ghost in about 2008 when the hinge on the lid was hanging off & wouldn't close properly. So I put it in it's presentation box and thought I'll fix it tomorrow! Tomorrow came in 2012,when now I've retired, I thought I'll send it off and get it fixed under the Life Time Guarantee. 4 or 5 weeks later as per the time line on the website. IT'S BACK - Shinning brand new inner, excellent repair to the hinge and spring (the lid clicks just like a ZIPPO should) and best of all,outside its battered & scratched and rough looking as though it's took some hammer. Just like it's very,very pleased owner. THANK YOU ZIPPO - "it lights first time every time" like a zippo should and like a Sherman did many years ago - when some very brave men used both!
I used this company for the purchase of a Zippo - 1935 replica, and despite their prices being about £6 more expensive than other providers I wanted to make sure I received a genuine Zippo product so went ahead for peace of mind.
The order was smooth, and the delivery very quick so all in all I had a very positive experience with them.
There's a lot of imitation Zippo products about being sold as the real thing, so for me it was worth the extra money it cost using them.