Zoom4u reviews

Zoom4u reviews

Good
8.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
94 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolutely excellent service.

Wanted to find the software at the best price, Zoom4u offered the best price. Ordered on the Monday it arrived on the Tuesday - couldn't get a better service if the shop was next door. I will be back next time I need or want a piece of software at a truly competitive price.


Ian
Bristol
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Shop!

Impressed!! I'm not sure there are any areas you could improve on. Straight forward, easy to follow, no messing and discreet. What more could you ask for?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Easy to navigate website with brilliant customer service

Website was straight forward to use, clearly laid out and easy to navigate, with plenty of accurate product information, something quite rare on competitors' websites without reading the very fine print.
Payment and address details were very easy and straight forward to enter.
The ordered goods arrived very promptly via recorded delivery - an extra peace of mind that isn't stated on the delivery details, but should be to encourage more people to purchase from your company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very good shop

Everything worked out just fine for me. Thanks for the great support and prices
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service and good value

Ordered a Corel WordPerfect Office package from Zoom4u; it was described as an "open box" but was at a very attractive price. Had never heard of company so did some checks including looking them up on Google Maps; all seemed ok so placed order which arrived next day. The CD was in a sealed sleeve which included the licence key (when it was opened) plus a VAT Invoice; all that was missing was the outer commercial packaging.
This is a company I will certainly be checking out when next I need some software.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

ONGOING NO RESPONSE - UPDATED

My husband ordered an adobe software, after lots of emails regarding delivery Zoom4U apologised and said they would send the professional package to apologise for the delay. When the software arrived it was not in the format ordered. My husband contacted Katrin (the contact he had) and she said she would send the correct version in the post and he was to return the wrong version and Zoom4U would reimburse the postage.

My husband sadly and suddenly passed away in the meantime and the supposedly correct software (not sure if it is correct or not as it doesn't say what the software is - its just in a sealed cassette with nothing to indicate what is in the package without breaking the seal) aarived the day after my husband passed away. I emailed Katrin and informed her of the situation and she did email back but just with an RMA number, no mention of refund. I made frequent emails to her and also I emailed the sales dept but never received a response. I spoke to my husbands credit card company as the payment will still have to be paid. They advised not to return the software until I had an email confirming that Zoom4U would provide a refund, how much for and how they would refund the amount i.e. to which credit card. Todate 18th March 2014 I still have not had any response to these question.

1st April 2014, after my last posting, I received a telephone call from a very nice man called Steve from Technical. He said that Zoom4U had responded to my email, however probably it had gone in my spam mail. I gave him another email address in which he responded was very helpful, advised me to send the software back and packaging would be paid. I returned the software and I can now confirm that a full refund has been received :) and now the matter is closed. I did say to Steve that one of the frustrations I had is that there was no telephone contact number by and we discussed that maybe if there wasn't a telephone number to call and that maybe they could se up a chat on line system. I am happy that the matter is now closed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Service

Nice site and it was easy to locate the stuff I wanted.
Sent a few emails to confirm some details and spec, responses came back within 2 hours. Order was placed on Friday and delivery arrived Monday am.
Everything installed and registered fine and I also got someone emailing me to confirm receipt and that I was happy.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

awesome!!

i installed this app.It is really captivates users mind.Recieving e-mail back from the guys as it take some time to install.Better support from them.I really love using this.!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Amazing

I contacted an extremely helpful Member of the team to get advice as to various versions of the software. I bought Flash in for an xmas gift, placed the order on the 20th, I received the item in my hands by lunch time on the 23th! Amazing

Plus, in the parcel was a further discount code off my next purchase . Outstanding service and a very happy customer, thank you all!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Worked well for me

First time online with my shiny new laptop, so everything seems to take me forever.....
My son helped my find the software i needed and I transferred the money the same day, I dont use credit cards online.
Photoshop arrived in 2 days, although the box was crush a bit it all worked just fine.

Very happy with everything
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Second purchase

I think this my second or third item from zoom and once again without a hitch...
This order was for the open box design standard, as I'm a poor graphic's designer and couldn't afford the new version....
Our nice postman arrive with it 2 days later and I was up and working on it by the evening. Unfortunately I had some tech issues and needed to speak with Adobe to help me through the install, but that wasn't zoom's fault..
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

FIVE STARS

Friendly responses to all my stupid technical emails and the prices are very reasonable. Delivery arrived 3 days after the sale and I love using the recorder. I would like to see more accessories linked to the item, but I guess you cant have everything!
One thing I would say after reading some of the reviews here, make sure your emails don't have those gifs and you don't CC everyone. From experience in customers service, these often get blocked by firewalls and spam software.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very Good

Ordered for delivery to my home in Germany. It arrived 3 days later and all was very good.
Emails are answered quick and by the same person for you. Price is also very good and I claim tax back.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

HELP!!! THE PROBLEMS CONTINUE

THIS IS BECOMING TOTALLY UNACCEPTABLE. STILL NO REPLY FROM ANY DEPARTMENT. YET VERY EFFICIENT IN OBTAINING MONIES FOR PAYMENT OF GOODS WHICH NEVER SEEM TO ARRIVE? I WISH GOOD LUCK TO ANYBODY WHO ATTEMPT TO ACQUIRE INFORMATION OR PRODUCTS.
MY COMMENTS BELOW ARE STILL RELEVANT (21/1/2014)
very helpful but no telephone number available to contact on the website. have waited 14 days for a delivery which should have taken 2-5 days - always being promised by email a delivery but it doesn't come!! not very good when you have IT guys standing by.(16/1/2014)
Colin Delgaty- Financial Roots Limited
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Top class service & support

Purchased this for my husbands xmas surprise. Fast delivery. Activated it over the phone, Great support from the guys via email as it took me some time to install. All this help was free, unlike many support lines etc.
Would and have recommended these to friends and colleagues.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great support

We needed a program that would allow us to design and print high spec photos. I emailed zoom in the morning and within 2 hours they had sent me the quote. I discussed this with colleagues and decided that we could save money with them.

We paid and within 2 days my software had arrived. I had to email again for support a number of times. They were always supportive and willing to help.

I would highly recommend this company to others.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Friendly

Ordered photoshop, the cheaper education version. Arrived on time, but I didn't realise some of the restrictions on this version. Katrin at customer services was more than happy for me to exchange the unit. Great response to emails, very friendly..
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent....

"Excellent service. I recently bought office mac. It took me 5 weeks before I got around to trying it. The bundle was very easy to use, and they paid for shipping. I had a new, working computer with office, in a little more than a week.
The only downfall of Microsoft Office for Mac is that it wasn’t developed with Mac in mind. Unlike other programs designed to work with the avenues used by Apple, this office software was designed more to work like a PC within a Mac. It makes sense on paper that Microsoft wouldn’t want to change the overall functions of their program to behave like their competitors. Instead they created software with one foot in the Mac world and one foot in the PC world. It doesn’t work with other applications developed by Apple for the Mac.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

nice and fast

Eventually found zoom after searching what seemed like ages for photo shop 5.5. I needed this as we are already using 5.5 on our system. Price was very good and the parcel arrives within 2 days. Very good response to emails, although I think the spam filter they use for emails is a bit stringent.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No phone number, unresponsive - DO NOT USE

Ordered MS Project Monday, received payment confirmation but suspiciously, nothing further. Used the webform on Tuesday to ask for details of delivery, no response.

Is Zoom4u your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Zoom4u Details

About this company

photoshop cs3 macromedia acrobat cubase avid ableton quark sibelius quarkxpress kontakt

Visit Zoom4u

Category

Zoom4u is ranked 29 out of 66 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.