Zooplus reviews

Zooplus reviews

Good
7.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
103 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Quick delivery, Well Packed and What I Wanted

Not much I can say. I put in the order and it all arrived quickly and well packed. Nothing was damaged.
I brought a Sureflap Pet Door and 2 10kg bags of Pro Plan for cats.
I will defo be using them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Genuine products?? I don't think so!!!!

I've used Royal Canin Mini Adult (in green packaging) for years with all three of my dogs, it's an amazing product. I found Zooplus on line and noticed they had a special offer on 8kg's with 1kg free for just under £30......bargain I thought!! With the products I usually buy in my local Pets At Home store my dogs love feeding time, have have solid faeces and eat every meal........a very different story with the bag I bought from Zooplus.

The kibble was much lighter in colour and felt much drier than the usual product, my dogs faeces have been loose and their appetite has totally disappeared. This is not a genuine product.

I'd appreciate it if someone from Zooplus can contact me regarding this as it's totally unacceptable.

I also bought some dog toys from them which literally didn't last 5 minutes!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nowhere else beats their customer service!

I've used this company for several years (for all my cat food order ever since I discovered them) and had left review before, but after a recent order am so impressed with their customer service I have to sing their praise again.

I ordered some cat food and a food/drink dispenser as a points reward. The order arrived promptly as usual, but the dispenser was broken. I didn't have time to complain immediately and left it a few days. Today I finally sent them a message about this asking for a points refund. In less than five minutes I received a reply saying the points have been refunded. This is truly impressive - it takes some other websites longer to send an automatic acknowledgement email!

Will definitely recommend them to everyone and continue to be a loyal customer!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Zooplus are number 1 in my list of companies with best customer service!

Zooplus have the most amazing customer service ethic that I always try and buy my products from them if I possibly can. All companies should conduct business they way that they do! Very Happy Customer!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Service team is helpful when Yodel lost my parcel

Zooplus is probably the web offering the best price of pet supplies. Cheap, fast responses, express delivery ONLY from DPD (DEFINITELY DO NOT use Yodel because Yodel lost my 400 pounds order and kept lying and making excuses!!)

Here are something that I've experienced from my first time shopping and it did bring me so much trouble though Zooplus service team has been very helpful.

1) Courier - Yodel or DPD
Zooplus offers free delivery when you order over 25 pounds, which I did. So I naturally went for the free one instead of paying additional 1 pound for BETTER delivery service (huge mistake).

And shxx happened, Yodel lost my parcel which cost quite a lot and it's all for my new puppy that I was going to pick up the next day.

2) Service Team -- HELPFUL
As Zooplus is a German base company, they only have a call centre in the UK. And they ship everything of your order directly from Germany. When my parcel was lost by Yodel, they spent 1-2 hours figuring out what's going on and decided to compensate me with either full refund or replacement order (I chose the latter one). I requested them to use DPD this time, and they did without charging me any extra cost. All these happened on Friday, I got my parcel on Monday noon (delivered promptly by DPD)

3) Packaging issue
My order contains lots of puppy products including carrier, huge pack of dog food and etc. The packaging box was huge (90*90*80cm) but with really thin layers unlike the packaging box of Amazon's, which cannot contain the goods securely. When the parcel arrived, the box literally went apart, sealing tapes from the upper and down sides both opened.

4) Compensation
I got an additional 10% off discount for my order.

All in all, I would say... This is still a good place for pet supplies shopping, But bear in mind, choose to pay additional 1 pound for DPD delivery. And... do not buy too much stuff at once, otherwise, their thin layer of box cannot last till the moment that you receive your parcel. If anything happens, service team always responses really quickly via mail or phone calls. They have been very helpful.

I give it a 4 STAR review because... a good company should never use shitty courier... YODEL is the worst courier company in the UK if you google their reviews online (lots of complaints associated with parcel missing)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolutely fantastic

We have used zooplus without any issues. Always timely deliveries and great customer services. Just recently our new puppy became ill and couldnt have the puppy food that we had recently purchased as she had to be put onto a specialist vet diet. I contacted Zooplus to find out how i return the unopened bags of puppy food to them and they did something amazing! Not only did they give me back the money on the unopened items as a gesture of goodwill (which they didnt have to do) they also asked me to donate the food to the local dog charity! Seriously good karma on the way to zooplus people :o)

My mum has used zooplus for many years now and always has a great service from them.

Hopefully our puppy will be able to go back to normal food in the future and I would purchase from Zooplus without hesitation.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Perrrrrrfects & wooooofer fantastic. :0)

Myself & family of pets are so very happy with the quality and very good value of all the items we are all happy especially Mickie WOoooofer loves his bed & Titch,Milly and her new kittens agree bed etc Perrrrrrfect we all recommend very highly the service we have had I am now going to add a couple of birds to the family which I've wanted to add for sometime thanks too zooplus & great team. :0) :0) X
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic Company

I had a problem with a dog stair gate, it broke after 12 months of use and I wasn't sure if Zooplus could help me after such a length of time but not only did they help, they agreed to replace the gate, no problem at all. Perfect example of 10/10 customer service - if only all companies could be the same!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling Customer Service

Ordered some stuff from the website, which arrived quickly but the quality was really poor so I decided to return. Their returns service is as difficult as they can make it I think, in the hope that you will keep the goods. Not only do I have to pay £7 for the pleasure of receiving and returning shoddy goods but the carrier they use will only specify a timeframe of between 9am and 7pm which, in this day and age, is ridiculous. I had to spend the whole of my day off waiting in for this company, I was as livid as a livid thing. I will NEVER order from Zooplus again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

LIARS!

Order was being delivered via courier (DPD) When I called the courier they said they still do not have the parcel from Zooplus. Called Zooplus and they wrer adamant they had sent it and have rang the courier to confirm this. I rang DPD up again and they have NO RECORD of Zooplus calling them and every phone call is record. PLUS they still have not had the parcel.

So Zooplus are liars! Hoping to get a full refund but doubt they will listen to me. Every time I call customer service I get shouted at and talked over, can never get a word in edgeways
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Zooplus

Have been using Zooplus for several years and have always been very happy with their service. They have a great variety of dog food/items and I have always found the price to be the best around. They also do a special discount for breeders, which is very much appreciated.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

You can't trust the reviews

I can't trust the reviews so I can't really trust the company.

I've tried to leave a one star review twice without success. I've emailed them and they say the reviews take time to be approved. More than 10 reviews for this items have been approved since i submitted mine.

OK company but don't take the reviews at face value.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wow saved around £7 on Burns dog food - plus got 3 free gifts!

Why haven't I heard about this company before?! I saved £7 and was sent 3 free gifts plus a 10% and 5% discount code! Service was great, will definitely use from now on!

15kg Burns Adult senior sensitive - much cheaper than pet shops!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

All good

Everything good as always! Just delivery time not the quickest.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The Best Service Ever!!!!

I have ordered from Zooplus a number of times now. The website is good and I particularly like the customer photos which give you a good impression of how big different pet toys and trees are.

Delivery is always swift and our cats love the two giant cat trees we have had - we have 8 cats and often 5 are on a tree.

The latest tree arrived and after I had built most of it, I noticed one part was damaged. Not only did Zooplus respond immediately, they gave me a choice of resolutions and there was no fuss, they were just genuinely sorry and helpful..

They gave me the best service I have ever received anywhere. A top company!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very good service and quick delivery

In my case I needed my dog carrier (sturdibag, which is airline approved) before Monday. I've ordered last moment, on Thursday to be exact.
On the site they told it would took 1-2 working days for delivery. Because I was in such a hurry I've called the costumer service, to ask if there's a possibility if my package could arrive earlier. The woman on the phone made sure they delivered it on Friday at 12 already!! I'm really happy I choose for zoo plus, and I can recommend this site for sure. Especially when you need something quick.

Thank you again, it made my pre-travel days a lot more relaxed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great products and fast delivery at a good price

I have been using Zooplus for about three years now always had great customer service. Good prices and fast delivery.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Zooplus ~ Excellent Customer Service

I placed an order online with Zooplus for Orijen dog food~my second . This company have the best price that I could find.

When I checked the parcel I realised that I had ordered 'Senior' dog food all 26kgs of it.. My terrier is 3 years old. I contacted Zooplus and staff immediately arranged uplift of this order and dispatch of the replacement for a small extra charge. That was yesterday!!

Uplift today followed by delivery of new order!!!!!! Excellent
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Outstanding service.

l've got to say that lm more than impressed with the speed that this company sends out their goods. l ordered dog clippers on Thursday dinner time and I received them this morning Saturday. l had a mix up with my email address which was my fault on phoning back the company the lady l spoke to found the 1st lady that l had placed my order with to sort it out. l will defiantly be using this company again and shall be recommending them to my friends. Denice Burnley uk.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Half of order ok

So I ordered a scratching post and some food. The scratching post was in perfect condition and packed very well, the food however...awful!! It was opened and over half the packet spilled out into the box, in my house and some out on the street. As there was small gaps in the box either end, the food dropped out. Had it been sealed correctly I could have just popped the food back into the bag and it would have only fell into the box, but even then a bag of food shouldn't be packed away opened! I was left with 1/4 of a bag. I won't be ordering food from them again nor litter unless you want you stuff spilled everywhere. They have to learn to pack it correctly!!!!

However they issued me a refund for the food, I did ask for a packet to be sent out by they refused for 'logistic reasons'. Pethetic excuse.

Is Zooplus your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Zooplus Details

About this company

zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.

Visit Zooplus

Category

Zooplus is ranked 72 out of 89 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.