Very poor communication/customer relations
found useful by 2 people
I ordered an expensive parrot cage - some parts of a self-assembly cage arrived today. Zooplus will not tell me when the remainder (including, hopefully, assembly instructions) will be dispatched or delivered. They respond to email queries but fail to address the questions raised . I have concluded that their responses are deliberately misleading although I do not understand why. Possibly it might be due to a poor grasp of the English language. Whatever the reason I have no idea when I will have a complete cage. I would certainly not deal with this company again. Very poor customer relations.