The price is competitive and this is the only reason I buy items from them, but I must admit the customer service is awful! I have been using the shop about 3 years and I buy all the items delivered to my house every month. I spend around £40 each time. I consider myself a royal customer, however, Zooplus simply don't care.
My parcel went missing 3 times and the courier didn't even leave a note. I contacted the courier and I received a simple email saying they just don't have a record of anything. I asked Zooplus and they also sent me a simple mail saying the parcel is with "Mr/Ms John". It was "Mr/Ms William" the last time. I asked for the address as I don't know such people who can't even be identified as man or woman, and they told me they don't have the address. I asked for a replacement but I was asked to confirm the address and no correspondence since then even though I asked to dispatch it asap. I've spent so much time chasing them up and the delivery is delayed over 2 weeks. I might as well get the items from a shop as it saved me no money. It's not just once, but 3 times. They keep making the same mistakes and no improvement or no sincere apology, apart from generic "sorry". This time I'm definitely shopping somewhere else.