I am very impressed. Wow! I bought three different hard-to-find teas from zooscape and they shipped them to me much faster than I could ever have hoped. My order arrived in perfect condition in just 2 days! I am so happy I bought with them! Thank you very much zooscape, you are awesome!
What a horrible company, we placed our order on Dec 1st, waited weeks, and still have not received anything as of Dec 22nd... It took over 20 calls to get a live body on the phone after days of calling and getting voice mail.
We emailed the CEO "Cary James Heather" and NEVER received a response. We have had to dispute this transaction with our bank as a result of the lack of customer service. I begin to wonder if this is really a company or just a front!! Horrible customer service, we will NEVER order from them again...
Below is just one of the emails we sent them: (We never received a response to any of our emails requesting updates on our order)
I have yet to receive this shipment even after you stated you shipped it priority mail after waiting weeks for the order to get partially processed.
I will be placing a stop payment on this transaction as soon as I finish writing this email. If/when I do receive this order, I will be promptly returning the merchandise without opening the package. I request you issue me a refund within the next 24 hours. DO NOT ship the Chamomile as stated below.
I will also be placing reviews online informing others of my experience.
Please confirm you received this email (your prompt response, or lack of, will be proof of how you value your customers experience.)
I Ordered something 1 week ago, it has yet to be shipped. Nothing saying it was out of stock, no call or email as to why it has not been sent yet. I have emailed them 4 times asking them and called them many times and they have yet to call me back. They made no hesitation to take my money real quick though. I finally got a hold of someone after calling so much and they gave me some lame excuse that their shipping was closed over the holiday and they would ship it out today (yesterday) faster shipping with no extra charge...STILL NO SHIPMENT!!!!!! worst customer service EVER. DONT TRUST THIS SITE. Anything you get on here you can get anywhere else. I needed this for something very important by Thursday the 14th, but who knows now if it will get to me or not sense it has not shipped, they lied to me, and have terrible communication skills.
I ordered my product in early October. After two weeks, I had not heard from the company or received my order, so I attempted to contact them. After days of trying to reach someone, I was told that they did not have my product and it was on backorder. This was not shown anywhere on the site, or communicated to me until I asked where my shippment that I had ALREADY been charged for was. Totally unacceptable. I told them I wanted my money back now, and was offered a trade to a similar product instead. I accepted the substitution, but had to call AGAIN a week later to ask if my product had shipped out. It has now been a month since I originally ordered and was charged. In addition, I started receiving spam mail advertisements that I did not ask for. One of the worst retail experiences of my life.
I ordered an item in early September. They immediately charged my credit card, but nothing arrived for over a month. When I attempted to reach their customer service center by phone, nobody answered so I left several messages. I did get a call back on my answering machine saying my item would be shipped "soon." My item finally arrived in late October. I will not be placing any more orders with this company.
I am so mad at this seller! On the advice of my PCP, I ordered some tincture of blessed thistle, in order to increase my milk production (I am breastfeeding). I placed the order on June 28, 2010 and paid extra to expedite the shipment. As nothing was coming in the mail, I emailed these people on July 3rd, 2010, for a status. No answer. I called them the next day, lef a vmail, no reaction. I called again two days later and spoke to a woman, who gave me some vague excuse, told me that my product was now ready to ship (hellooooo!) and that she would give me a complimentary fast shipment. Today is July 8th and still nothing. My milk supply is depleting by the day. I am now calling my credit card company to dispute the payment and put this lame shopping experience behind me.