Zopim reviews

Zopim reviews

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Zopim has a lot of connectivity issues, hangs on 100+ customers at once

As soon as number of customers goes beyond 100-150 persons operator interface starts to hang and experience connectivity issues. If you have serious business with heavy traffic and you do care about every customer then i seriously suggest you to look for other options. In our case we have 3-4 days out of the month where we meet 3000 customers on our site at once, about 100-200 of them approach the chat at once - as soon as it happens Zopim hangs leaving customers behind the door, guess how many deals were lost and not closed . Customer support answers, collects information about problems, but we have never saw any actual solution to the problems.
They use flash based chat and i think that is their major nail in their coffin, they do have some beta HTML5 version, but it fails the same way as i described above.
I am sure it works for smaller business 2-5 customer at once, no problem, but failes if more.
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It works - and it´s free

This online chat system really works perfekt.
Even the free version is enough for most webshops.
We used it on our new shop www.KontorMøbler.dk
Try it out.

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About this company

Affordable Sales Live Chat Software that can boost your sales by up to 10x! Provide sales customer support with Zopim and watch your sales surge. Zopim Live Chat is used by many blogshops, ecommerce, web hosting and custom software vendors

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