Zutux reviews

Zutux reviews

Acceptable
5.8
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
33 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I'm worried about this company and its security

I did not know this company had gone into administration and tried to order from it. I gave up after two credit card details were rejected and tried to phone - number doesn't exist. I just hope that my details have disappeared and are not stored somwhere for future use!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Zutux.com is in administration

Just to let you know, I found out this morning that Zutux (UK) Limited has gone into administration along with their affiliate Johnson & Johnson. Duff & Phelps are the administrators.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible customer service and worrying security procedures

We ordered some kitchen door handles from this company. My wife rang up to add to the order. The staff were very courteous and helpful at this time. She was told the extra handles would be added and she gave her credit card details. When the order arrived the extra handles were not in there. When we phoned the company no one could tell us where the handles were, or my wife's credit card details had gone or who she had spoken to. She spoke to another member of staff who laughed at her when she stated her worry and frustration at both the delay on the order and the fact our credit card details had been taken by someone.

When we spoke to the MD, [name], he told us that they were not able to add to an order, they would have had to have created a separate order, which there wasn’t one on the system. If this was explained to my wife at the time we would not have been in this situation. Had a member of his staff not laughed at the situation my wife it wouldn’t have aggravated the situation. [name] also said it was basically our fault for giving out our details and my wife's manner was the reason for his staffs' behaviour.

Their incompetence resulted in us having to pay for the extra work in fitting the handles. When we pointed this out he was not sympathetic.

On the positive side [name] said he was looking into the matter of the missing credit card details/ mystery member of staff who took our order as a matter of upmost urgency and would contact us when he had found out where they both were. I admire his attention to this point and look forward to hearing from him... we last spoke on the 25th of July so I assume his investigations are still on going.

When we hear from him, I will change the rating to 2* as the product is good and he had the decency to contact us back.

With point to the review by Karen Joyce, [name] may be working the company back up and I wish him all the best with that, but he is being let down by his staff.
Kitchkof

Reply from Kitchkof

Hi Mr Walton,

Your story is a very selective view of events - your wife ordered more handles AFTER the first batch had shipped, we are not responsible for you not ordering enough handles.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Bad ,bad.byers beware.

This company is proberly the worst I have ever brought from, they say that they will sort out problems and as soon as the phone is put down they forget about you ( having all your money prior to delivery). Zutux forgot to put a lock on a draw then when I called about it they suggested that if my husband was handy it was easy enough for him to put it on , this was on a custom made walnut desk, I said no to this so he said he would call me in a few days to sort this out and yes you guessed a few weeks went by so I decided to call again this time I asked to speak to the MD , he said that this was not acceptable and said that he had a guy that worked in my area and he would get him to call and arrange to pick the desk draw up, we did get a phone message a few days later but we were out so I called him later that day and left him a message with my details and asked him to call again, that was the last contact and that was 4 weeks ago and not to mention they forgot to put the desk on the van and when it did come it had no holes in the back for the tower and a chip on the leg , I told the MD about this and he just said it should have been done, well it was not done, also they do not stick to delivery times.So people be very careful if you decide to buy from this Zutux Johnson company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

2 Months for a piece of Chip board and i gave up

I ordered my budget piece of chip board book case on 17th of May. After a couple of days i checked the status of my order, nothing after a couple more days i checked again nothing!! I e mailed the reply was my hand made piece of chip board was going into production soon and i would receive e mails updating me on it's progess. After a couple of weeks nothing!! Eventually hurrah i received an e mail telling me my order was being cut then a few days later it was being painted. At last an e mail telling me that my order was on its way. The great day arrived and i waited and waited nothing this happened twice. After numerous calls i gave up the worst customer service ever. Zutux have the decency to admit it you are rubbish you even sent me an e mail saying i wasnt in when i was and a call saying it was everybodys fault but not yours.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brilliant

Thanks zutux ,for my wonderful wardrobes. I had them made to measure to fit in my new bedroom, but one of the wardrobes was too big to go up the stairs. oops! so no problem they came back with another made to measure wardrobe that fitted a treat. Thank you. they are beautiful and so well made. I love them Thank you Thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

radiator

If you want your peace of mind PLEASE!!!!! stay away from from this company. your item would never be delivered. They dont even deserve a star.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Superb

Just a quick note to say thanks for all your help with our order of furniture which turned up yesterday at 9.10am (very prompt).
My partner and I are delighted with the furniture. It looks fantastic and makes a fabulous change from the beech veneered IKEA units we’ve had for the past 15 years!

Once again thanks to you and your manufacturing team. A job well done.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent product and service

Recently ordered their J&J Wolfe Maple Small Bookcase. They kept me informed throughout the manufacturing process and did not charge me until the item was ready for despatch. The item is of excellent quality, very solid and a joy to look at. I would definitely order from them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

What a find this company was

Recently purchased a Nelson Oak shoe cupboard. From start to finish this company bent over backwards! Excellent service with regular updates. We collected the cupboard from their showroom on a Sunday and are highly delighted with it. We would recommend them to anyone and are intending to purchase more items in the future.
Merrilyn
Sheffield
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

excellent product and service

we received excellent service and quality from installer loe and the installation manager.Support from the office prompt and effecient.
Can highly recomend this company,
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service from Zutux

We had excellent service from Zutux from start to finish including the delivery. Got emails with updates. Extremely pleased with our larder cupboard, excellent quality and really finishes our kitchen off. Would definitely recommend to friends and family .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Louise, Surrey, UK

Brilliant larder cupboard, best value I have come across. I would recommend anyone looking for a larder unit to look at Zutux. The delivery was superb, came on the day that I was told, everything followed up via email. Delivery men brilliant too, got on with the job putting the cupboard together and making sure I was happy and that the job was complete.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Superb service, brilliant furniture

Helped me out with the order and changed the colour for me when I changed my mind. These guys are awesome, you should buy from them!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic oak bookcase, excellent service

I wanted to order an oak bookcase and contacted Zutux as I wasnt sure of colour, the staff were very helpful and sent me samples. I then spoke to Neil Waude who answered all my queries and helped me complete my order. I was kept informed of the progress of the bookcase right up to delivery. It arrived at the time promised and I was delighted with the quality, just what I wanted, a good solid oak bookcase. There was a small problem, not down to them, but Neil sorted it out without any fuss, thank you Neil!! The quality of the furniture and the customer care from this company is excellent and I would recommend Zutux to all!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Superb performance

Having ordered a rather large bookcase it was well tracked by email and we were kept fully informed at every stage of manufacture. It duly arrived at the appointed hour however we had failed to consider our stairwell and exactly how it would be taken upstairs. The company took the bookcase away and carefully cut it in two such that it could be joined in situ and you would hardly see the join. It was duly delivered again and once put together is now a fine piece of furniture doing exactly what we want where we want. The customer care of the company was excellent and informative, not only that the solution came at the original price which to us was above and beyond so well done Zutux.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic service, great communication

I have a very awkward space which I wanted a book case but didn't want to pay a fortune. Their salesman was very helpful, the price was great and the quality superb! Can't recommend highly enough - ignore the early reviews as this company was bought out and the new owners are doing all they can for their customers!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very nice furniture, very helpful delivery drivers

Lovely bookcases delivered very fast, the delivery drivers were excellent and the price was very good.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Bespoke Bookcases

Very good customer service, very pleased with the bookcases, a great fit in a very awkward shaped room! Very impressed with the quality and finish, made in the UK and delivered on time ;-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

First class company

First time i have used internet to buy furniture. Extremely helpful website.Wonderful furniture, and quick delivery.Can't ask for more than that.Will definately use this company again.

Kitchkof Details

About this company

Zutux is a UK based manufacturer of furniture products, we sell our products direct to consumers through the web and offer superb products and excellent customer service.

Visit Zutux

Category

Zutux is ranked 95 out of 107 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.