Reply from Z-Wave Products (UK)
[REPLY]
- Reviews (13)
- Mr lynch
- 3 Reviews
How's That ?!?
After being charged 4.16 for essentially a blank CD/DVD and a licence key which could have been emailed to me, Do you think that makes for happy customers?
The plus side? quick to answer emails.
- Klaus
- Silkeborg, DK
- 6 Reviews
Very fast delivery -no nonsense
Very happy to shop at Z-Wave Products. Easy order process and very fast delivery.
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- Kevin O Sullivan
- 2 Reviews
Everything an online retailer should be.
Top quality products at good prices. Super fast delivery so I have no complaints. Will use again and would highly recommend.
- Robert Jenkins
- 1 Review
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- Mike Norris
- Riverside, GB
- 1 Review
Poor communication
Ordered a few parts (1-2 business day delivery), all in stock according to website, order accepted email received.
As there had been no further update 8 business days later I sent an email querying the order status to be told that half the order was out of stock and that they would part dispatch the order while waiting further stock of the other items.
It would have been nice to have been kept up-to-date via email.
Reply from Z-Wave Products (UK)
- Richard Shepard
- 1 Review
Does as Expected
Products purchased are good and just work with no problems at all and support is quick when emailed.
Whilst trying to dip my toe in home automation I ordered a few items and it's worked really well. Setup is simple and just works without no effort afterwards. Next step to buy more and get it a little more complicated.
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- Julian Paxon
- 1 Review
Excellent, just what I wanted as quick as I could have expected.
I tried 2 other companies for the equipment I wanted before I found these guys..... They had the item in stock according to their site, that beat the first 2 already..... and having placed an order at the weekend it was dispatched on monday and with me tuesday. For the sort of stuff these guys have it's excellent supply and delivery, don't get sucked into false promises of next day delivery, use this company and going by my experience you'll be very happy.
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- Tony Bolding
- Cheltenham, GB
- 1 Review
After sales service could be better but problem resolved.
The delivery from this company is very good but if you have a problem and need to return an item, like I did, then they are slow to communicate with you. They will resolve problems and provide advice.
Reply from Z-Wave Products (UK)
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- John Hurrell
- 6 Reviews
Helpful service
One of the products I wanted didn't have a clear manufacturers' description, so they contacted them on my behalf to check the product would do what I needed. Package arrived promptly and well packaged. Good company - would use again.
- Appletog
- 2 Reviews
Spot on
The right gear at sensible prices. Arrived promptly and well packed. Will certainly consider using them again.
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- Vernon Alberts
- London, GB
- 5 Reviews
Thanks for good service
Very reasonably priced in comparison to the few other dealers who stock the same kit. I will definitely order from them again. Sent them an email asking about stock levels (something they should add to their site), and they responded promptly that all was in stock. Ordered very late at night, and received the goods 2 days thereafter. Communication of order status was sent to me throughout.
- Stefan
- 1 Review
Excellent comms and very helpful
I recently ordered an item that was not in stock; It looked like it was going to arrive too late to be of use, but Anthony kept me informed and went out of his way to make sure it all worked out - excellent!
- Peter
- 1 Review
Easy to use website with fast dispatch
I have bought of Z-Wave products many times over the last year and the experience keeps getting better.
Fantastic delivery service the is expensive, but fast and worth the money.
When needed the support offered for warranty replacements it good too.
