The order was shipped in 2 parts due to 2 out of 5 items being out of stock at the time of ordering. First delivery arrived in 5 working days. The 2nd delivery arrived a week later. Had fast response from the custom services regarding updates but wasn't initially advised about the delay with 2 items until I contact customer services. Overall a good experience and would use this site again.
Ordered a few parts (1-2 business day delivery), all in stock according to website, order accepted email received.
As there had been no further update 8 business days later I sent an email querying the order status to be told that half the order was out of stock and that they would part dispatch the order while waiting further stock of the other items.
It would have been nice to have been kept up-to-date via email.
Products purchased are good and just work with no problems at all and support is quick when emailed.
Whilst trying to dip my toe in home automation I ordered a few items and it's worked really well. Setup is simple and just works without no effort afterwards. Next step to buy more and get it a little more complicated.
I tried 2 other companies for the equipment I wanted before I found these guys..... They had the item in stock according to their site, that beat the first 2 already..... and having placed an order at the weekend it was dispatched on monday and with me tuesday. For the sort of stuff these guys have it's excellent supply and delivery, don't get sucked into false promises of next day delivery, use this company and going by my experience you'll be very happy.
The delivery from this company is very good but if you have a problem and need to return an item, like I did, then they are slow to communicate with you. They will resolve problems and provide advice.
Very reasonably priced in comparison to the few other dealers who stock the same kit. I will definitely order from them again. Sent them an email asking about stock levels (something they should add to their site), and they responded promptly that all was in stock. Ordered very late at night, and received the goods 2 days thereafter. Communication of order status was sent to me throughout.
I have bought of Z-Wave products many times over the last year and the experience keeps getting better.
Fantastic delivery service the is expensive, but fast and worth the money.
When needed the support offered for warranty replacements it good too.
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