XDP reviewed by

Ipswich, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very unreliable! Braintree Depot

This company should have delivered a rabbit hutch to me yesterday and didn't despite me leaving a note when I had to go to school saying that a neighbour would sign. They left a card. I called them and was told that I could leave the card on door the next day and they could then leave the delivery round the back. Today I waited all day and went to school confident that it would be fine if I wasn't there. They didn't deliver. I called again and was told that the delivery driver had already gone home (we live 40 miles from the Braintree depot so he must have finished very early!). I was told that the driver had left a card....He had not. He had not been!! The man on the phone said that they don't deliver at weekends so it will now be Monday. I said There's nothing I can do then is there?....No he said! Very rude, and a liar!
Unfortunately when you order something you have no choice over the courier company used, but this makes the rabbit hutch company look very bad.
If you order from somewhere that uses them, order with plenty of time to spare!
    Comment (?)