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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Saturday delivery debacle

Hi Jennifer thanks for the reply... the consignment number is Z3DQNKO14805. I really hope it arrives tomorrow as I have rebooked the builder. I look forward to your response.

Having paid through the nose for a Saturday delivery I have now given up. It is 5.30. I tracked the package to the collection depot which arrived there at 9 this morning. I live two hours away from the depot.. It could have got to me in time. I tried to ring the contact number but no reply. Not even an answer machine which is weirdly unprofessional. I paid nearly 50 pounds for this to ensure that it was here on time. Have just rung the builder to cancel tomorrow's arrangements. I have since read through the reviews for this company and wonder why they went in to business. I want a refund of my exorbitant and pointless Saturday delivery fee. Next time I will check which courier company the shop uses and if it is xdp or one of its franchises I will not take contract for the service.
    TrustScore 5.4 / 10
    1,652 Reviews

    Reply from XDP

    Hello Barbara, Can you please check the consignment number or email myparcel@xdp.co.uk with your postcode and I will look into it as a matter of urgency.
    Thankyou Jennifer

    Hello Barbara, Im sorry you didnt receive your saturday delivery, and your supplier will be able to claim the cost of the saturday supplement back, could I ask you to update your review with the consignment number for me to see what the problem was.

    Regards Jennifer
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