Have used XDP as our delivery partner for years. Overall we have very few complains from our customers. Our local depot "crewe" look after used extremely well. Our only problem recently is the depot delivering to N5 postcode 1 consignment was smashed to pieces and when we sent the replacement on an overnight the depot failed to delivery it, which angered my customer!
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Hello Nick, Thankyou for your review, I am sorry about the N5 delivery, I will say that particular depot have had problem after problem over that last two weeks, as one of the main hub depots the backlog after the holiday break has been exceptional, just as they were getting to the end of that, the depot was flooded they have had night shifts in and are doing everything possible to get back to the usual delivery standard. I can only apologise and assure you every thing is being done to resolve these issues. Regards Jennifer