X-Pole are an amazing company who are extremely helpful. Their brands are second to none and personally I would use no other pole in my school, due to the safety of the equipment that x-pole provide. Their whole staff team is outstanding, and they bend over backwards to help you. I've now been using the company for over 8 years and would not recommend any one else.
I have used X Poles for many years, and an X Pole was the first pole that I ever danced on, or taught on. Have used several different sizes.
Really loved the original X Pole but was super disappointed with the new ones. Used them in many venues across the country and had problems in almost every venue. Love the new 40mm size and LOVE the stages, but really did prefer the old style design.
My biggest criticism about X Pole would be customer service. Messages take ages to be responded to, sometimes you don't get a response at all without calling and calling and leaving more than one message.
Really appreciate having an opportunity to feedback.
X pole are by far the best pole manufacturers on the market and provide very good quality safe poles, however a few improvements could be made with the x-joint design as they twist and it would be good to have more designs specific for high ceilings.
I have been using X-Pole since 2009 and think they are GREAT as providers of Poles, ambassadors of pole and have set the “Pole” high for other pole providers to compete with. My ONLY issue is that eventually the X-Joint does turn on every pole if used in a studio environment IE repetitive, hard use. - On writing this as you can see below a FAST, INFORMATIVE and POLITE response, customer service at its best. I look forward to the email response with how I can prevent this in the future!
As the company grows and grows I hope they will expand their opening times also to accommodate their growing following and need for customer services. The tech team are 2nd to none and happy to help whenever possible which is really encouraging. The instruction manuals are good for a manual minded person but for Joe Public can sometimes be slightly confusing, as an X-Pole distributor I have had many questions regarding installation of poles and on many occasions have ended up going round to help.
In general X-Pole is Brilliant and I cannot fault them, as they travel more with conventions, events and HUGE competitions I believe it would be in their best interests to have casual staff available to step in when they are on skeleton staff in the office so things can continue to run as smoothly as normal for people not attending these events.
I ordered my TG x-pert pole from Emma in Cape Town (English lady). Being English myself I am used to appalling customer service in my own country and am always amazed by how good it is here in SA! So I email with a million questions (all answered quickly!) and before I knew it my pole was with me! Emma is an excellent representative for X-Pole and I even went to her house to collect my little kit bag of stickers and wrist bands etc. She was very knowledgeable with my million other questions too. I highly recommend x-pole for the purchase of a pole and Emma in particular.
This is a tension pole and totally works on carpet. it didn't damage my ceiling and can even support my husband fully. All of my friends have been having tons of fun coming over and trying it out. Be careful when trying the spinning pole though, you can get pretty dizzy. it was easy to put together too. the instructions in the box suck, but they made a youtube video, so if you just look it up they will show you step by step how to do it :)
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