Reply from Xpole
[REPLY]
- Reviews (6)
- Kathy Buller
- 1 Review
X-Pole Vertically excels far and above any other pole brand!
X-Pole are an amazing company who are extremely helpful. Their brands are second to none and personally I would use no other pole in my school, due to the safety of the equipment that x-pole provide. Their whole staff team is outstanding, and they bend over backwards to help you. I've now been using the company for over 8 years and would not recommend any one else.
Reply from X Pole
Thank you ever so much for your kind words and fantastic review - we look forward to assisting you in the future.
- AnotherPoler
- 1 Review
Great product, a few niggles
I have used X Poles for many years, and an X Pole was the first pole that I ever danced on, or taught on. Have used several different sizes.
Really loved the original X Pole but was super disappointed with the new ones. Used them in many venues across the country and had problems in almost every venue. Love the new 40mm size and LOVE the stages, but really did prefer the old style design.
My biggest criticism about X Pole would be customer service. Messages take ages to be responded to, sometimes you don't get a response at all without calling and calling and leaving more than one message.
Really appreciate having an opportunity to feedback.
Reply from X Pole
Thank you for your lovely review. It’s great to hear your positive comments and your criticisms.
We would be very interested in learning what features of the new design you were disappointed with - please contact us at marketing@xpole.co.uk. We pride ourselves on our customer service and are very sad to learn about your negative experience - please let us know who you dealt with at X-POLE and we will ensure this is dealt with immediately. In the last few years, we have expanded our customer service department, added a technical department as well as providing full technical videos & support through our website.
Please feel free to contact us, should you have any further questions.
- Anon
- 1 Review
The best pole on the market
X pole are by far the best pole manufacturers on the market and provide very good quality safe poles, however a few improvements could be made with the x-joint design as they twist and it would be good to have more designs specific for high ceilings.
Reply from X Pole
As to high ceilings X-Pole have recently released our competition range of poles, designed for studios and competition use (4m), to the general market for both home and studio use. Available in both 40mm and 45mm sizes, these are the dual lined poles for extra rigidity, they have been used in the majority of International competitions for the last 2 years – the latest event being the IPSF World Compo in London in July 2012.
Coming under X-Poles Build-a-Pole range – as you basically build the pole individually from a range of parts - these poles are designed to go up ot 4.25m with the correct fittings. Please give us a call for more information if you are interested. There will be a specific Competition pole leaflet available shortly.
Thanks again for your input – it is our users feedback and ideas that make X-Pole what it is today.
- Dance Finesse
- 1 Review
***POLETASTIC*** reliable, industrious and safe
I have been using X-Pole since 2009 and think they are GREAT as providers of Poles, ambassadors of pole and have set the “Pole” high for other pole providers to compete with. My ONLY issue is that eventually the X-Joint does turn on every pole if used in a studio environment IE repetitive, hard use. - On writing this as you can see below a FAST, INFORMATIVE and POLITE response, customer service at its best. I look forward to the email response with how I can prevent this in the future!
As the company grows and grows I hope they will expand their opening times also to accommodate their growing following and need for customer services. The tech team are 2nd to none and happy to help whenever possible which is really encouraging. The instruction manuals are good for a manual minded person but for Joe Public can sometimes be slightly confusing, as an X-Pole distributor I have had many questions regarding installation of poles and on many occasions have ended up going round to help.
In general X-Pole is Brilliant and I cannot fault them, as they travel more with conventions, events and HUGE competitions I believe it would be in their best interests to have casual staff available to step in when they are on skeleton staff in the office so things can continue to run as smoothly as normal for people not attending these events.
X-Pole ROCK!
Reply from X Pole
Regarding the X-Joint issues that you have mentioned, if cared for correctly, the X-Joint system is extremely reliable and we have studios all around the world using them on a regular basis. It is true that we had some problems with our initial joint, which has since been upgraded, as these – provided they are maintained – should give reliable service. Our technical team is always on-hand, during office hours [9am-5pm], if you need any advice on care/maintenance of your X-Poles, please feel free to contact us if you have any questions at – support@x-pole.co.uk or call us on 01707 665 933.
Each X-POLE is provided with a comprehensive instruction manual, which covers the installation of the X-POLE, we understand that these are very detailed and so are in the process of re-working them to be more user-friendly and to assist our re-sellers. We also have videos on our website which takes you through the installation, step-by-step, for each model of X-POLE - http://www.x-pole.co.uk/technical-support.html.
We attend many industry events throughout the year as we are very passionate about the Pole Fitness industry. Such events provide us with an opportunity to meet with our customers face-to-face and share the latest exciting X-POLE products and news, as well as answer technical questions. As advised above, please feel free to contact us if you have a query.
- Claire du Plessis
- 1 Review
Excellent customer service by Emma
I ordered my TG x-pert pole from Emma in Cape Town (English lady). Being English myself I am used to appalling customer service in my own country and am always amazed by how good it is here in SA! So I email with a million questions (all answered quickly!) and before I knew it my pole was with me! Emma is an excellent representative for X-Pole and I even went to her house to collect my little kit bag of stickers and wrist bands etc. She was very knowledgeable with my million other questions too. I highly recommend x-pole for the purchase of a pole and Emma in particular.
Reply from X Pole
- Tara
- Manawa, US
- 2 Reviews
Awesome Pole
This is a tension pole and totally works on carpet. it didn't damage my ceiling and can even support my husband fully. All of my friends have been having tons of fun coming over and trying it out. Be careful when trying the spinning pole though, you can get pretty dizzy. it was easy to put together too. the instructions in the box suck, but they made a youtube video, so if you just look it up they will show you step by step how to do it :)
